ActiveCampaign is exceptional when it comes to customer support among marketing automation tools. Their support team is responsive and highly knowledgeable about advanced features, which has been crucial for fine-tuning my email campaigns. Their live chat and email support are reliable, with detailed responses that address my specific needs. They also offer one-on-one training sessions, which I've used to get up to speed on more complex automation sequences. As the owner of TN Nursery, it's reassuring to know that I can count on ActiveCampaign's support to quickly resolve any issues, keeping my marketing efforts running smoothly. Their dedication to customer success makes a difference.
As Director of Marketing at SkySwitch, a UCaaS platform provider, I have experience evaluating customer support across various SaaS tools. Based on my experience, I would say SharpSpring provides the best customer support for marketing automation. SharpSpring has US-based live chat and call support available 24/7. Their reps are experts in marketing automation and provide quick issue resolution. For example, when a client's email sequences stopped sending, SharpSpring investigated, identified an SMTP configuration issue, and resolved it within 30 minutes. SharpSpring also offers valuable resources like webinats, blog posts, and an online community to help clients get the most from their platform. For instance, I recently attended their webinar on lead scoring and nurturing, where they provided specific strategies and examples for improving lead conversion rates. With high-quality support resources and staff expertise in marketing automation, SharpSpring leads the industry in customer service. Their commitment to client education and success is best.
As the CEO of Business Builders, a HubSpot Solutions Partner, I have extensive experience with HubSpot's customer support. In my view, HubSpot offers the best customer service among marketing automation tools. HubSpot provides 24/7 support through phone, email and live chat. Their support reps are HubSpot certified and can troubleshoot any issues on the platform. For example, when one of our clients wanted to set up a complex sales workflow, HubSpot's support team hopped on a call and walked us through the process step-by-step. HubSpot also offers a vast knowledge base and community forum where users can find answers to questions and connect with other customers. HubSpot's yearly INBOUND conference and HUG meetups allow customers to learn new strategies, share experiences, and provide feedback directly to HubSpot. HubSpot is committed to partner and customer success. Their combination of live support, educational resources and events prove they care about empowering users to get the most from their platform. This high-touch approach and dedication to service is why I believe HubSpot offers the best customer support for marketing automation.
We've been really impressed with Omnisend's customer support options. Not only do they have 24/7 chat and email support; they also have Omnisend academy, which is the most impressive collection of training documentation I've ever seen. We had to make zero changes to it in order to use it for onboarding and training, and we also frequently use it as a quick reference so we don't have to contact support. Thank you for the chance to contribute to this piece! If you do choose to quote me, please refer to me as Nick Valentino, VP of Market Operations of Bellhop.
I have been using Customer.io for the last two years to craft our marketing campaigns across different platforms. What I like the most about this marketing automation tool is its team of dedicated Customer Success Managers (CSMs) who assist you from the onboarding process onwards. Recently, our organization encountered an email formatting issue while designing emails for our clients using HTML. The emails didn't render correctly on Outlook, and we noticed white lines that distorted the interface. For this, we connected to the Customer.io support team. Their dedicated CSMs responded in a few hours and assisted our marketing team in solving the issue. They solved the issue with detailed explanations and technical assistance, saving us time and preventing further client-related frustrations. If you need a marketing automation tool with the best customer support, you can use Customer.io. Their dedicated support staff with expertise will always assist you on time as strategic partners.
As an AI marketing pioneer, I have tested numerous tools in the last several years. Based on my experience, Salesforce Pardot has provided the best customer support. Their team is highly responsive, knowledgeable, and solutions-oriented. For example, when we ran into an issue integrating Pardot with our CRM, their support team had a fix within a few business days. They didn't just patch the problem, they thoroughly explained the root cause and steps taken to resolve it. This level of transparency and expertise inspires confidence in the platform. Another example is when we wanted to set up a complex nurture campaign, their support walked us through best practices step-by-step. They didn't dictate how to do it but advised us on strategies proven to maximize conversion. This collaborative approach to support has been invaluable. Overall, while many factors determine the right marketing automation tool for a business, customer support should be high on the list. An unresponsive or unhelpful provider can seriously hamper your team's productivity and campaign performance. Based on my experience, Pardot's support stands out as a key differentiator.As the founder of Team Genius Marketing, I can say from experience that Zoho CRM offers excellent customer support. Their live chat and call support have short wait times and knowledgeable representatives. For example, when we were struggling to integrate Zoho with our AI tools, their support team walked us through the process step-by-step. They didn't stop until everything was working perfectly. Zoho also has an active user community and knowledge base with useful articles and discussion forums. On multiple occasions, I've found solutions to issues by searching their knowledge base. Overall, Zoho's combination of self-service and live support resources, along with their commitment to helping customers succeed, make them a leader for CRM customer service in my view.
As an email marketing agency owner, I can say that ActiveCampaign and Drip offer some of the best customer support in our industry. ActiveCampaign has 24/7 live chat and call support with quick response times. Their reps are highly knowledgeable about the platform and have helped troubleshoot issues for our clients on multiple occasions. For example, when one client's automations stopped working, ActiveCampaign's support team investigated, identified the problem, and had the automations back up and running within 30 minutes. Drip also provides stellar support through their live chat, email, and the Drip Community. Their team is very responsive and helpful. Recently, a client wanted to set up an abandonded cart email sequence in Drip but was having issues. Drip's support team hopped on a call, walked the client through the process, and even did some testing to ensure the sequence was functioning properly before ending the call. Both ActiveCampaign and Drip are committed to their customers' success. Their combination of resources for getting help, along with the expertise and hands-on support of their staff, make them leaders in marketing automation customer service.
Entrepreneur, Owner & CMO at AccountsBalance
Answered a year ago
I've used Active Campaign extensively across multiple businesses, and what sets them apart is their hands-on, personalized approach. Whether it's through live chat, phone, or email, the responses are timely, detailed, and truly helpful. They also offer one-on-one training sessions to help you get the most out of the platform, which was crucial when setting up complex automations for my businesses. ActiveCampaign's knowledge base is robust, and their support team genuinely tries to understand your specific use case. For example, when I was scaling email campaigns across multiple client segments for FreeUp, their team provided tailored advice that helped me streamline automations while avoiding pitfalls. I've also appreciated their ongoing customer success check-ins, which have helped optimize campaigns over time. Other tools like HubSpot and Mailchimp also have solid support, but I found ActiveCampaign's willingness to go the extra mile sets them apart. If you're looking for a tool with strong features and a reliable support system to back you up, ActiveCampaign is worth considering.
As the founder of Hook'd IT Up, a digital marketing agency based in Utah, I can confidently say that ActiveCampaign provides exceptional customer service and support. Their live chat feature has little wait time and their support staff are well-trained to handle any issues. For example, when setting up email automarions for a client's new product launch, I ran into issues integrating with their shopping cart. ActiveCampaign's support team hopped on a call within minutes and stayed with me for over an hour until everything was working properly. ActiveCampaign also has a wealth of self-help resources like video tutorials, documentation, and an online community forum. I've often found solutions to questions by searching their knowledge base. Between fast, hands-on support and help resources, ActiveCampaign is committed to their customers' success. For marketing automation tools, they're a leader in customer service.
When evaluating marketing automation tools, customer support is a critical factor that can significantly impact user experience and the overall effectiveness of the platform. In my experience at LogicLeap, ActiveCampaign stands out for its exceptional customer support. Why ActiveCampaign for Customer Support? Responsive and Helpful Support Team: ActiveCampaign is known for having a very responsive support team. Whether you're dealing with a technical issue or need guidance on setting up complex automation workflows, their support staff is quick to respond and genuinely helpful. This responsiveness is crucial, especially when you're in the midst of a campaign and need immediate assistance. Comprehensive Knowledge Base: The platform offers an extensive knowledge base filled with articles, guides, and video tutorials. This resource is incredibly useful for troubleshooting and learning how to make the most out of the platform's features at your own pace. It's particularly beneficial for new users who are getting accustomed to the system. Live Chat and Phone Support: ActiveCampaign provides multiple channels for support, including live chat and phone support. This accessibility ensures that users can get help in the way that suits them best, whether they prefer a quick chat or a more in-depth phone conversation. Personalized Onboarding: They offer personalized onboarding sessions to help new users get started. This is a great way to ensure that teams are well-equipped to use the platform effectively right from the beginning, reducing the learning curve and avoiding potential pitfalls. Community and Events: ActiveCampaign also fosters a strong community through user forums and events. These platforms allow users to share experiences, solve problems collectively, and even get insights from other businesses using the tool. This community aspect can be an additional layer of support and inspiration. In the fast-paced world of marketing, having reliable customer support is essential for maintaining momentum and ensuring campaigns run smoothly. ActiveCampaign's commitment to customer service helps us at LogicLeap deliver successful marketing automation strategies, knowing that we have a dependable partner ready to assist whenever needed.
Infusionsoft by Keap's customer support is truly amazing! I've been using their expert coaching package, and it's made a huge difference for our team at FATJOE. The personalized help we got made setting up our marketing automation super easy. Thanks to their support, we saw our lead conversion rates go up by 30% and the time it takes to close deals drop by 25%. It's been a game-changer for us, and I'm so glad we chose Infusionsoft - their support team really knows there stuff and has helped us achive great results.
As the founder of SPX Marketing, I can say from experience that HubSpot and Pardot offer excellent customer support for their marketing automation platforms. HubSpot provides live chat, email, and phone support 24/7. Their team is very knowledgeable about the HubSpot software and has helped me troubleshoot issues for clients on multiple occasions. Recently, when one client's email campaigns stopped sending, HubSpot identified the problem within minutes and had the campaigns back up and running shortly after. Pardot also has great support through their live chat feature and Pardot Community. Their reps are responsive, helpful, and committed to their customers' success. For example, when a client wanted help setting up a lead scoring model in Pardot, their support team hopped on a call and walked the client through creating the model step-by-step, ensuring it was operational before ending the call. Both HubSpot and Pardot invest heavily in resources and staff to provide fast, hands-on support. They understand that customer service is key to customer retention and success. Overall, their combination of support channels and staff expertise make them leaders in marketing automation customer support.
Omnisend's customer support is truly outstanding. As a marketing professional, I've experienced their exceptional service firsthand when setting up a complex campaign involving email, SMS, and push notifications; their team guided me through every step, resulting in a smooth launch and a 25% increase in engagement rates. Their 24/7 support, even with the free plan, has been a game-changer for our marketing efforts, and their well-produced demos and courses have helped us maximize the platform's features, making Omnisend an invaluable partner in our marketing automation journey.
As an email marketing and CRM expert with over 10 years of experience, I can confidently say that HubSpot offers best customer service. HubSpot pioneered the inbound marketing movement and their support staff lives and breathes this customer-centric philosophy. Their team is available 24/7 via live chat, phone, and email. Response times are fast and their reps are highly knowledgeable. For example, one client wanted to set up a nurtiring email campaign in HubSpot but struggled with creating the automation workflows. HubSpot's support team jumped on a call and walked him through the process step-by-step. They even tested the campaign to ensure it was functioning properly before ending the call. HubSpot's combination of educational resources and hands-on support makes them the leader in marketing automation customer service. Their dedication to their customers' success is best.As an expert in CRM and marketing automation with over a decade of experience, I've found ActiveCampaign to provide the best customer support. Their live chat response times average under 2 minutes, and their support staff are highly competent in addressing technical issues. For example, when helping a startup implement marketing automation, we ran into issues syncing ActiveCampaign with their website. The support team hopped on a call immediately and worked with us for hours until everything was resolved. ActiveCampaign also offers a wealth of self-help resources like video tutorials and documentation. I've often found solutions to questions by searching their knowledge base. Between fast, hands-on support and help resources, ActiveCampaign is committed to their customers' success. For marketing automation tools, their customer service is best.
Customer.io is my go-to marketing automation tool when it comes to outstanding support. Their team helped me set up email workflows for my e-commerce business, cutting setup time in half and boosting open rates by 20%. I love how easy it is to use - even without tech skills, I created complex automation workflows in no time. The support team is always one step ahead, solving issues before they become big problems, which has really improved my satisfaction as a customer.
When it comes to customer support in marketing automation tools, HubSpot consistently receives high marks from users. HubSpot offers a comprehensive support system that includes a wide array of resources such as tutorials, documentation, and community forums. Their customer support team is known for being responsive and helpful, providing assistance through various channels, including email, chat, and phone support, depending on your subscription level. Additionally, HubSpot's robust onboarding process ensures that new users are set up for success from the start. They provide personalized onboarding sessions and continuous training opportunities, making it easier for businesses to leverage the platform effectively. This strong emphasis on customer support helps businesses maximize their marketing efforts, troubleshoot issues efficiently, and ultimately achieve better results. Other notable tools with commendable customer support include ActiveCampaign and Mailchimp, but HubSpot tends to stand out for its holistic approach to customer service and user education.
HubSpot Marketing Hub is a game-changer for businesses like NOLA Buys Houses. I've seen firsthand how its top-notch customer support helps companies get the most out of their marketing efforts. Our team loves the easy-to-use tools and the wealth of resources available, from helpful videos to live webinars. In fact, we cut down our support questions by 25% after setting up automated emails to keep clients in the loop during property deals. With HubSpot's quick and friendly support team always ready to help, we can focus on growing our busines and taking care of our customers.
When it comes to marketing automation tools known for exceptional customer support, HubSpot often stands out. HubSpot provides a comprehensive support system that includes live chat, email support, a vast knowledge base, and extensive documentation. Their customer service representatives are generally praised for being knowledgeable and responsive, helping users quickly resolve issues. Another notable mention is ActiveCampaign, which is recognized for its personalized customer support. They offer dedicated account managers for higher-tier plans and are known for providing timely responses to customer inquiries. Their online resources, including webinars and tutorials, also assist users in maximizing the tool's capabilities. Ultimately, the best customer support may vary depending on individual user experiences and specific needs, but both HubSpot and ActiveCampaign have established strong reputations in this area.
As VP of Global Revenue Marketing at Aprimo, I've seen many marketing automation tools in my day. Based on 20+ years of experience, I can say without a doubt that Aprimo's customer support is best-in-class. Aprimo helps clients every step of the way, from pre-sales workshops to ongoing service and support. Once you're a client, Aprimo is your point of contact for any questions. If automations ever stop working, our support team investigates immediately and resolves issues, usually within 30 minutes. Aprimo's support doesn't end with tickets and chat. We provide resources to help clients succeed, like how-to guides, video tutorials, and quarterly updates on new features. Aprimo's staff are experts in marketing automation and DAM, and they don't stop helping until a client's issue is fully resolved and their platform is running smoothly again. With a combination of resources plus highly-skilled staff, Aprimo helps clients get the most from their investment. That's why we have the best support for marketing automation and DAM.
As the Sales Manager for BCM One's SMB Dealer Program, I have experience working with many marketing automation tools and their customer support. Based on my experiences, I would say ActiveCampaign and HubSpot offer some of the most helpful and responsive customer service. ActiveCampaign provides 24/7 live chat and call support. Their support reps are experts in the platform and have helped me troubleshoot issues for my clients, like fixing broken automations within 30 minutes. They are committed to their customers' success and getting them answers fast. HubSpot also has great support through their knowledge base, community forum, and email/chat options. Their team is quick to respond and provides hands-on help. For example, a client wanted help setting up an email drip campaign but was struggling. HubSpot's support team hopped on a call, walked through the setup, tested it to ensure it worked, and didn't end the call until my client's questions were answered. In my experience, the combination of self-serve resources along with fast, customized support from knowledgeable staff is key. Both ActiveCampaign and HubSpot excel at providing marketing automation users the help they need to achieve their goals.