Taking the time to acknowledge any special occasion that your guest is celebrating at your establishment. As a manager it is important to do a table touch, it makes the guest feel important. They are choosing your establishment to create memories that they will remember forever and being a part of that story is very special.
It's much more than just the food! It's the right tunes, light levels, scents, visuals, and textiles that the guest embraces to bring the whole culinary experience together! Or as the kids say these days, the "Vibe!" Setting the proper vibe starts with us and how we carry ourselves when we walk into the restaurant. We set the tone with the team and it is contagious to our wonderful guests. So we make an impact beyond the food at every toast and smile while the guest join us for whatever the reason may be!
One way I've contributed to this is by meticulously selecting and incorporating the perfect spices into every dish. For instance, I once had a guest with dietary restrictions who couldn't consume salt. By carefully choosing a blend of aromatic herbs and spices like rosemary, thyme, and oregano, I was able to create a flavorful and satisfying meal without compromising on taste. This attention to detail not only catered to the guest's needs but also enhanced the overall dining experience, leaving a lasting impression.