Director of Human Resources at Boys & Girls Clubs of Greater Manchester
Answered a year ago
Time to Fill / Time to Hire: This metric shows me how quickly we're able to identify and close on talent. Shorter cycles often mean a more efficient process, but I always balance speed with quality. How quickly are we sourcing talent and getting them to offer? Cost per Hire: This includes sourcing costs (ads, agency fees, tools), internal resource time, and onboarding investment. It helps evaluate the financial efficiency of our process. This is going to look different company to company and what types of ads are being done, etc, but cost per hire is certainly important, especially when it comes to the cost of onboarding. Quality of Hire: One of the most valuable long-term indicators. I track this through: New hire performance at 90 days, 6 months, and 1 year Retention rates (especially first-year attrition) Source of Hire (and Source Effectiveness): Not just where candidates come from, but which channels consistently bring in high-performing, long-staying employees. This helps refine where we focus our time and budget. This is important because as a recruiter you should be working smarter not harder. Spend time in the areas where you are sourcing top quality talent that is getting to hire. Offer Acceptance Rate: A strong signal of how competitive and compelling our overall package is. Low rates might point to misalignment on expectations, compensation, or branding.
Measuring ROI on recruitment isn't just about cost per hire—it's about tracking how the people we bring in actually move the needle. At spectup, we look at a few key things: time to hire, quality of hire, and retention after 6 and 12 months. But more importantly, we focus on business impact. For instance, did that new hire speed up delivery on a key client project? Did they help us win new business or strengthen our investor network? That context matters. One time, we brought in a new team member to support our investor readiness services. Within three months, their contributions helped two clients raise funds faster because the decks and strategy were sharper. That was a clear ROI—both in direct client success and the added credibility it gave us. We also track candidate source performance, so we know whether our internal efforts or external partners are pulling in the right kind of people. I'll admit, early on, we didn't do this well. We hired fast and hoped for the best. But as we scaled spectup's offerings, we had to get more structured—so now, every recruitment effort ties back to OKRs and how it supports client delivery or growth.
To measure the ROI of my recruitment efforts, I focus on a few key metrics. First, I track the cost per hire, which helps me understand the financial efficiency of our recruitment process. I also measure time-to-fill, as a quicker hiring process often means less disruption and lower costs. One of the most telling metrics, however, is quality of hire. I track how new hires perform after six months—whether they're meeting performance benchmarks and contributing to company goals. Another important metric is retention rate, particularly within the first year. A high retention rate means we're not just hiring quickly but also hiring well. By analyzing these metrics, I can adjust strategies—like where to allocate recruitment budget, which channels are most effective, or which interview techniques yield the best results—ensuring we're maximizing our investment in talent.
To measure the return on investment (ROI) of recruitment efforts, I compare the total cost of hiring with the value new employees bring to the company. The formula follows: (Net Profit - Cost of Investment) / Cost of Investment. It includes tracking expenses such as job ads, recruiter fees, interview processes, and onboarding. On the value side, I assess how the new hires contribute to productivity, revenue growth, and reduced turnover. A positive ROI indicates that the recruitment strategy works effectively and supports overall business goals. Key metrics I track include cost per hire, time to hire, quality of hire, offer acceptance rate, and time to fill. These help gauge the efficiency and effectiveness of the recruitment process. Additionally, I look at how new hires impact revenue generation, overall productivity, and employee retention. These indicators give a clearer picture of the value each hire brings and help calculate the overall ROI of recruitment efforts.