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IT Service Management (ITSM) is the backbone of efficient, reliable technology operations in today's digital-first world. Featured.com presents a curated directory of top ITSM experts who excel in optimizing service delivery, streamlining IT processes, and aligning technology with business goals. Our featured professionals have shared their insights in leading publications, offering practical strategies for everything from incident management to continual service improvement. For publishers and journalists, this directory provides quick access to authoritative sources who can lend credibility to your ITSM-related content. For IT professionals and consultants, it's an opportunity to showcase your expertise and connect with major media outlets seeking your unique perspective. Whether you're looking to enhance your IT operations or create compelling content about service management, you'll find valuable connections here. Explore our directory to discover ITSM experts who can provide the knowledge and insights you need.
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Showing 20 of 376 experts
Senior ERP Systems Specialist (PeopleSoft & Enterprise Platforms) at Stony Brook University (SUNY)
Tirumala Rao Chimpiri is a senior enterprise technology professional with more than 26 years of experience driving ERP modernization, digital transformation, and business-process automation for Fortune 500 companies and global organizations across the banking, manufacturing, logistics, and public-sector domains. He has led major ERP programs spanning finance and HR systems, delivering operational agility, enhanced security, and measurable performance gains at scale. He serves as Chair of the IEEE Computer Society’s Long Island Section and is a Senior Member of IEEE and a Fellow of the Institution of Electronics and Telecommunication Engineers (IETE). He contributes to enterprise-technology governance and digital-innovation strategy through leadership roles in national and international technology organizations, helping shape the future of intelligent enterprise platforms.
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Sr. IT Team Leader/Supervisor at Confidential
I am an exceptional IT Leader skilled at IT Service Management, IT Operation Management, HRSM, Supply Chain Management, Data Governance, Organizational Change Management, and Real-Time Dashboards Monitoring & Reporting. Technically-savvy with outstanding relation-ship building, training and presentation skills.
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Executive Services Leader at All Systems Good
With over 15 years of hands-on experience delivering IT solutions across enterprise and small-to-medium business environments, I bring a broad and deep skill set that covers nearly every aspect of business technology. My background includes more than a decade of specialized work in network design, administration, and support – spanning diverse network architectures and operational needs. I have strong expertise in supporting and managing both on-premise and cloud-based domain infrastructures, including Windows and Linux server environments. It's important to me to emphasize clear, thorough network documentation to ensure operational continuity and transparency. My work follows industry best practices with a consistent focus on maintaining a strong security posture and system reliability. What sets me apart is my ability to translate complex IT systems and infrastructure into clear, actionable strategies for stakeholders at every level – from end users to executive leadership. Whether you’re seeking strategic guidance, infrastructure modernization, or end-to-end IT leadership, I provide executive IT services tailored to support long-term business growth and operational excellence.
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Global Head, Enterprise Technology, Strategy & Transformation
Ganesh Ariyur is a global enterprise technology executive and a Top 100 Digital Adoption Leader for 2025. He is known for delivering more than $500M in measurable enterprise value through large-scale digital transformation, enterprise systems modernization, cloud strategy, artificial intelligence adoption, data governance, & enterprise architecture leadership. His work spans more than 90 countries across Fortune 500 organizations, private-equity owned companies, and highly regulated industries. Ganesh serves as the Global Head of Enterprise Technology Strategy and Transformation at Gainwell Technologies, a $3B healthcare technology organization. He directs modernization programs across SAP S/4HANA, Oracle Cloud ERP, PeopleSoft, cloud platforms on AWS and Azure, enterprise applications, reporting and analytics, generative AI, intelligent automation, enterprise architecture, IT governance, and cybersecurity, aligned with operating models. His programs have delivered multi-million-dollar cost savings. He has directed enterprise portfolios valued at more than $1B. He has unified 450-plus legacy systems, led technology programs supporting more than $30B in M&A value, and guided organizations through complex TSA exits and carve-outs. Ganesh brings deep expertise in artificial intelligence-enabled operating models, multi-ERP modernization including SAP S/4 HANA, Oracle Cloud, & Workday, cloud strategy and FinOps, enterprise architecture, data, infrastructure, cybersecurity improvement, data quality & analytics modernization, robotic process automation & intelligent automation, shared services/global business services, organizational design, and long-term value creation. His people-process-technology approach led to his being named a Global Top 100 Digital Adoption Leader. He is a Certified AI Business Transformation Practitioner & a Certified Technology Innovation Practitioner. He is also a member of the Forbes Technology Council. He was publicly recognized for global transformation leadership when he was featured on billboards across Germany during a major enterprise program at Bayer. Ganesh is known for partnering with boards, CEOs, CFOs, & private equity operating teams. He aligns technology strategy with growth objectives, cost discipline, compliance needs, & long-term enterprise value. Based in Atlanta, he is regarded as a CIO leader who turns complexity into clarity and who consistently converts technology investment into measurable business outcomes.
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Independent Infrastructure Operations Engineer (Data Centers & CDN) at Independent Infrastructure Services
Ruslan Seyidov is an independent infrastructure engineer and RIPE Labs author focused on the intersection of physical execution and incident escalation. Based in Azerbaijan, he supports international CDN and carrier teams with on-site interventions in high-risk environments. His work examines rack-level instability, topology fragility, and the operational blind spots that emerge when monitoring remains green but structural redundancy quietly collapses
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IT Analyst
Influencer | Featured on Times of India | 4x World Record Holder | 10x Microsoft & Azure Certified Expert | ITIL® 4 Specialist Certified | 44x IBM & Design Thinking Certified | SNOW | NOC/IMS/CIS Specialist | Digital & Social Media Marketer | Brand Promoter & Lead Generator
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sso id government services at SSO ID portal
Mukesh Jat I work in the IT department of the Raj government. I have an interest in technology, writing, and reading. Through this blog, I share information related to SSO ID and related topics.
Tech Executive at Nasdaq-Listed Companies
Rahul Mewawalla has held leadership roles with technology companies across global Fortune 500 companies and Silicon Valley startups, such as Yahoo!, General Electric Company, and Nokia Corporation. He has also served as CEO, President, and Chairman across Nasdaq-listed public companies. Other operating roles include head of platforms and technology businesses, amongst other business and technology leadership roles, and as a public company board director. His experience spans industry-leading platforms, products, and infrastructure across transformative and growth enterprise and consumer businesses. Rahul has extensive technology, business, and innovation expertise and served as an Advisor to Stanford University’s Persuasive Technology Lab, Senior Advisor to the San Francisco Mayor’s Office on Innovation, Chair of Venture Capital Task Force Committee on Services and Systems, and advised the MIT-Stanford Venture Lab. He has received several awards and honors for technology, innovation, and business such as “Silicon Valley’s Top 50 Innovators,” “Top 40 under 40 Leaders” and “Future Mobile Gold Award”. He also led the U.S.’s first digital, technology, and innovation program in Silicon Valley in collaboration with the White House. He has been a speaker and judge at numerous business and technology institutions such as Harvard, MIT, Stanford, Wharton, Yale, University of California and at events such as the Red Herring CEO Conference, Federal Labs Consortium World’s Best Technologies, and the Intel Capital CEO Summit. Rahul has been featured in publications such as Wall Street Journal, CNBC, Harvard Business Review, Financial Times, Bloomberg Businessweek, Newsweek, MIT Technology Review, Fast Company, TechCrunch, VentureBeat, CNN, ABC, FOX, CBS News and Reuters. He has authored numerous business and technology articles and frequently published in publications such as Forbes and Fast Company. He has also served on the boards of six NASDAQ-listed public companies, including as audit committee chair, compensation committee chair, nomination and governance committee, strategic transactions, and M&A committees. He has also served as Chairman of NASDAQ-listed public companies. He is a SEC-qualified and board-deemed audit committee financial expert (ACFE) and also has technology and cybersecurity expertise. He has also served on advisory boards such as at Cisco, Stanford, Yale-Goldman Sachs Foundation, and on philanthropic boards such as Nobel Prize nominee SOS Children’s Villages USA. He holds an MBA from the Kellogg School of Management at Northwestern University, and completed executive education programs at Stanford University and Harvard University.
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Principal Consultant at Infosys Limited
As a Cybersecurity Auditor operating at the intersection of complex digital infrastructures and human systems, my mission is to build resilience in an increasingly volatile world. With over 20 years of experience in Global MNCs, I’ve realized that protecting a network is only half the battle; the ultimate firewall is the clarity and alignment of the professional mind. I am a published author of three works that explore the architecture of security and the science of patterns: 'The Interview': A deep dive into the technical and psychological nuances of Cybersecurity. 'Cosmic Catalyst' & 'Beyond Constellations': Research into systemic cycles, predictive analytics, and ancient pattern-recognition frameworks. My methodology is unique. By day, I audit global cybersecurity frameworks for US-based clients. Beyond the code, I am a dedicated researcher of Bio-Energetic Systems and Chronobiological Trends. I have successfully applied these 'multidimensional' patterns to predict global events and organizational shifts with high accuracy—bridging the gap between the measurable and the metaphysical. Through my research I offer high-performance philosophy to fellow cybersecurity professionals. My goal is to help leaders navigate 'zero-day' life challenges with the same precision they apply to their digitalecosystem. I believe the future of leadership belongs to those who can traverse both the logical and the intuitive. I am here to help you audit your path to sovereign success.
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Lead - Collaboration Engineering at Baltimore City of Information and Technology
Kishore Bitra is a veteran in the IT industry with over 15 years of experience, specializing in end-user technologies, Cloud Infrastructure, Data Center operations, and Enterprise Security. Currently, he serves a crucial role in local government in the United States. A proven leader, Kishore has successfully spearheaded major IT transformations, including complex infrastructure migration projects, ransomware recovery efforts, and system integrations during corporate mergers and acquisitions. Beyond his professional work, he is passionate about demystifying advanced security and AI adoption, making them practical for organizations from local governments to SMBs. He regularly shares real-world insights through writing, speaking, and volunteering on crucial topics like data protection, cyber resilience, and secure finance operations.
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CEO at TechAid IT Services
Mansoor Karim is a visionary tech founder and CEO with over 19 years of distinguished experience in IT management, team leadership, and strategic business development. Throughout his career, he has demonstrated a unique talent for uniting the worlds of technology and commerce, consistently building innovative platforms that fuel growth and create lasting value. As a seasoned entrepreneur, Mansoor has successfully launched multiple ventures that address critical market needs. He is the founder of TechAid Dubai, a premier IT services company, and the creator of Dubai Online Cart, a dynamic e-commerce platform. These enterprises showcase his ability to design and execute effective digital solutions that empower businesses to excel in the online marketplace. With deep expertise in creating efficient processes, developing revenue streams, and leading high-performing teams, Mansoor is a respected authority on leveraging technology to achieve commercial success. His work is driven by a passion for creating systems that not only solve complex challenges but also enable others to thrive.
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ceo at Gobookmart media pvt ltd
Mr. Shashi Shekhar is the CEO of Gobookmart Media Pvt. Ltd. and the founder of GoBookMart.com, a fast-growing digital publication covering books, literature, entertainment, mythology, and pop culture. As a publishing entrepreneur and content strategist, he has built a platform that reaches a global audience of readers, writers, and enthusiasts seeking thoughtful analysis, curated recommendations, and cultural insights. His work focuses on digital publishing, organic audience growth, and high-authority content development. He has written and overseen hundreds of articles spanning literary criticism, author features, mythology deep dives, and entertainment analysis. Under his leadership, GoBookMart has expanded its reach through strategic SEO, editorial excellence, and meaningful collaborations with creators and publishers. With expertise in content marketing, search optimization, and editorial leadership, he helps brands and publications strengthen their digital presence through authoritative, reader-focused storytelling. His mission is to make literature and cultural conversations more accessible while building sustainable, high-quality digital media platforms.
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CEO at ElevatIQ
Sam Gupta has been a digital transformation thought leader for nearly two decades, with the primary focus on business systems. Sam is rated as the #1 thought leader in the ERP and CRM categories and #15 in the digital transformation category on Thinkers 360. He is also among the top 100 thought leaders across all categories. He has been part of large transformation initiatives for Fortune 500 corporations, but now spends his time consulting with SMEs as a Principal Consultant at ElevatIQ. Sam regularly speaks at industry conferences and contributes his experiences through many popular blogs and publications. He also hosts a podcast called WBSRocks and co-hosts a show with distinguished analyst Robert Kramer called Analysts Gone Wild--focused on the enterprise software industry.
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IT & Security Operations Manager
Forever on the hunt for what amazes me and where I can make a difference, specializing in the experience. Interested in working alongside passionate, inspired, creative individuals to enrich lives.
Senior Security Engineer at Microsoft
📌 Key Areas: Secure Software Engineering | Zero-Trust Security | Cloud & DevOps Security | AI for Cyber Defense | Research & Innovation | Cybersecurity Advocacy I am an award-winning Cybersecurity Professional and Software Engineer with about 10 years of experience building secure, resilient, and scalable systems that safeguard enterprises and critical infrastructures worldwide. At Microsoft, I have spearheaded high-impact security engineering initiatives across Azure, DevOps, and enterprise security driving innovations in zero-trust frameworks, system observability, automation, and AI-integrated security solutions. My contributions have fortified services relied upon by global customers while elevating industry standards in reliability, compliance, and risk management. Beyond corporate impact, I am deeply committed to advancing the cybersecurity community. As an advisor, trainer, and researcher, I actively contribute to academic publications, global workshops, and non-profit initiatives with multiple global organizations like CyberNGO, Mentors Without Borders, TCET, CHARUSAT, PARUL, MSU, Live2Serve and Many More, promoting cybersecurity awareness and training future leaders. Recognized with honors such as the Global Recognition Award 2025 and multiple CISO50 Innovation & Excellence Awards, my mission is to bridge research, engineering, and leadership to shape the future of digital trust and resilience.
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Principal & Senior IT Architect at GO Technology Group Managed IT Services
Technology professional with a vast array of technical infrastructure experience. Managing and supporting the business environment ranging from end-user deployment/support to data center operations.Specialties: Enterprise data center infrastructure and network architecture, project management
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Company Director/ ICT Consultant / IT Engineer at Classroom365
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Senior IT Business Analyst, Product Owner @ Barclays
I am a Senior IT Business Analyst, Product Owner, and Project Lead with 10+ years of experience delivering complex digital systems in banking, fintech, SaaS, and large-scale enterprise environments. I specialize in how technology, data, and business decisions intersect—particularly in areas where complexity, regulation, and high risk meet innovation. Over my career, I have led and delivered mission-critical transformation projects, including large-scale data and functionality migrations, microservices transformations, and AI-driven initiatives within global financial institutions and international tech companies. My background uniquely combines: Classical banking and financial analysis (corporate and retail banking), Modern IT delivery (Agile, APIs, microservices, cloud, data platforms), Strategic business analysis at executive and cross-organizational level. I am the author of a professional book on building and scaling IT Business Analysis departments, a regular conference speaker, and a published author on topics such as: AI and digital transformation Ethics, data privacy, and responsible technology Requirements engineering and software quality The real business impact of analytics and automation I also serve as an expert judge for international IT and innovation competitions, reviewing technology projects, startups, and digital transformation initiatives. Journalists reach out to me for clear, practical, and evidence-based commentary on: AI adoption in business and banking Digital transformation failures and success factors Data ethics, privacy, and regulation Why large IT projects succeed—or collapse The evolving role of analysts, product owners, and tech leadership I am known for translating complex technical or regulatory topics into clear, quotable insights that resonate with both expert and non-technical audiences. Available for interviews, expert commentary, background briefings, and opinion pieces.
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CISO at Charles Edda and Charles Bouley
Charles Edda & Charles Bouley, Inc. (CECB) is a Texas-based cybersecurity company founded in 1999. The company specializes in managed security risk assessments, including vulnerability scanning, penetration testing, and security awareness training. Its primary clients include small businesses, medical practices, and law firms. The company is currently owned and operated by Dr. Rachel Levitch, who has expanded its services to provide advanced cybersecurity solutions that integrate financial risk management and regulatory compliance. CECB's services follow industry-recognized cybersecurity frameworks such as the National Institute of Standards and Technology (NIST), ISO 27001, and CIS Controls to help organizations establish robust cybersecurity practices and culture.
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Celebrity Content & Outreach Executive at Champions Speakers Agency
I am an SEO content writer and editor with proven experience creating authoritative, search-optimised content across diverse industries including business, technology, sustainability, sport, and leadership. My work spans long-form articles, blog content, editorial features, and Q&A interviews, all crafted to perform strongly in search rankings while maintaining editorial integrity. I have edited and refined hundreds of raw interview transcripts into polished, publication-ready formats, ensuring clarity, precision, and consistency with British-English standards. Many of my articles and features have been published across respected platforms such as MSN, Entrepreneur, The Scotsman, and European Business Magazine. I bring a strong understanding of SEO best practices, keyword integration, and reader engagement strategies to every project, ensuring content delivers both visibility and authority.
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Showing 20 of 376 experts
Featured.com offers access to a diverse range of IT Service Management experts, including ITIL practitioners, service desk managers, ITSM consultants, and IT operations specialists. Our platform connects you with professionals experienced in areas such as incident management, change management, service level agreements (SLAs), and continuous service improvement. Whether you need insights on ITSM frameworks, tool implementation, or best practices, you'll find relevant experts to enhance your content or projects.
Featured.com provides IT Service Management experts with valuable opportunities to showcase their expertise and expand their professional network. By joining our platform, experts can connect with top publishers, contribute to high-profile articles, and gain exposure in leading industry publications. This visibility can lead to increased credibility, potential speaking engagements, and new business opportunities, helping ITSM professionals establish themselves as thought leaders in their field.
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