Recognized IT Service Management Leaders 2025

Influencer | Featured on Times of India | 4x World Record Holder | 10x Microsoft & Azure Certified Expert | ITIL® 4 Specialist Certified | 44x IBM & Design Thinking Certified | SNOW | NOC/IMS/CIS Specialist | Digital & Social Media Marketer | Brand Promoter & Lead Generator

Mansoor Karim is a visionary tech founder and CEO with over 19 years of distinguished experience in IT management, team leadership, and strategic business development. Throughout his career, he has demonstrated a unique talent for uniting the worlds of technology and commerce, consistently building innovative platforms that fuel growth and create lasting value. As a seasoned entrepreneur, Mansoor has successfully launched multiple ventures that address critical market needs. He is the founder of TechAid Dubai, a premier IT services company, and the creator of Dubai Online Cart, a dynamic e-commerce platform. These enterprises showcase his ability to design and execute effective digital solutions that empower businesses to excel in the online marketplace. With deep expertise in creating efficient processes, developing revenue streams, and leading high-performing teams, Mansoor is a respected authority on leveraging technology to achieve commercial success. His work is driven by a passion for creating systems that not only solve complex challenges but also enable others to thrive.

With over 20 years of experience in IT and cybersecurity, I am a Senior IT Systems Analyst at Vital Incite, a leading provider of population health solutions. I am responsible for conducting security audits, developing a SIEM solution, implementing cybersecurity best practices, and maintaining a secure IT infrastructure that supports the company's mission and vision.I am passionate about protecting data and systems from threats and vulnerabilities, and I am always learning new skills and technologies to enhance my expertise and performance. I hold CompTIA Security+, Network+, and A+ certifications, and I am pursuing a MBA degree at the University of Illinois Urbana-Champaign.I am also proficient in Microsoft 365, Help Desk Support, and Microsoft Power Platform. I enjoy collaborating with my team and delivering excellent customer service to our clients and users.

As an IT Director at DSS, we strive to empower businesses with their endeavors in IT Consulting, UX/UI Design, DevOps, AI & ML, and Web Development services through a highly motivated team with profound technical expertise and dedication toward your mission.

With two decades of hands-on experience in field service, capital equipment maintenance, and project management, I have successfully overseen hundreds of equipment implementations and installations in the water, pharmaceutical, and printing industries. My background includes comprehensive onsite installations, troubleshooting, end-user training, and post-sale support, ensuring seamless project execution and optimal system performance for customers.Currently, in the software sector, I apply my extensive practical experience to lead and manage 16-20 week complex Dealer Management Software (DMS) implementations. I specialize in transitioning customers from legacy systems to our cutting-edge Karmak Fusion platform, tailored for the heavy-duty truck and trailer industry.I pride myself on my ability to collaborate effectively with cross-functional teams, communicate clearly, and creatively solve problems. Whether guiding internal teams or working closely with customers, my focus is always on delivering exceptional results and ensuring customer satisfaction.

SEO and Web Design Specialist at KKT Management Enhance digital strategies and website functionalities. Improve search engine rankings and design user-centric interfaces. Conduct successful SEO campaigns, staying abreast of the latest trends and algorithms. Operations Manager at Anna Nasi Lemak Spicy Asia City Manage day-to-day operations and spearhead online presence. Oversee digital engagement and brand management. Integrate traditional marketing with digital solutions to boost brand visibility and customer interaction.

WordPress Developer Expert with a demonstrated history of working in the internet industry. Skilled in PHP, MySQL, HTML5, CSS3, JavaScript, and Amazon Web Services (AWS) and Digital Ocean (DO)

Technical Specialist with 20 + experience working in the information technology and services industry. I lead with Cyber Security and help businesses with their security journey. This includes increasing Security Postures, Incident Response for the IT team and the C-Suite, Pen Testing, Compliance and Frameworks.I conduct Security Assessments, Gap Analysis and general advise around Cyber Security and IT Infrastructure.The areas I work in aside from cyber security are VMWare, Veeam, Microsoft 365, Azure, Networking solutions (Firewalls, Switching, WIFI ECT), Disaster Recovery, connectivity, telephone systems and Agile working solutions. I ensure that all your infrastructure should it be on-premise or in the cloud is also secure from a security point of view

Forever on the hunt for what amazes me and where I can make a difference, specializing in the experience. Interested in working alongside passionate, inspired, creative individuals to enrich lives.

I oversee research, R&D, and marketing outreach for SME, ensuring his insights are effectively shared with relevant audiences.

I’m a fractional process improvement consultant and senior business analyst, helping organisations simplify complexity, improve operational efficiency, and deliver smarter services. My work focuses on aligning people, processes, and systems with strategic goals across various sectors, including financial services, travel, media, higher education, and public services. I support transformation through process improvement, operational readiness, stakeholder engagement, business architecture techniques and emerging AI-driven opportunities. I combine strategic thinking with practical delivery, developing clear process designs, business requirements and governance frameworks that teams can actually use. My style is pragmatic, collaborative, and outcome-focused, adapting methods such as Agile, Waterfall, Lean Six Sigma, and Design Thinking to real-world challenges. Available for commentary, collaborations or conversations on operational transformation, AI-readiness, and the future of work — with a particular focus on process, governance and change.

Experienced Senior Network Architect with a demonstrated history of working in the information technology and services industry. Skilled in Storage Area Network (SAN), Cisco Systems, Windows Server, Virtualization, and .NET Framework. Strong program and project management professional with a Master of Science - MS focused in Business Administration and Management, from Husson University.

Charles Edda & Charles Bouley, Inc. (CECB) is a Texas-based cybersecurity company founded in 1999. The company specializes in managed security risk assessments, including vulnerability scanning, penetration testing, and security awareness training. Its primary clients include small businesses, medical practices, and law firms. The company is currently owned and operated by Dr. Rachel Levitch, who has expanded its services to provide advanced cybersecurity solutions that integrate financial risk management and regulatory compliance. CECB's services follow industry-recognized cybersecurity frameworks such as the National Institute of Standards and Technology (NIST), ISO 27001, and CIS Controls to help organizations establish robust cybersecurity practices and culture.

I am an SEO content writer and editor with proven experience creating authoritative, search-optimised content across diverse industries including business, technology, sustainability, sport, and leadership. My work spans long-form articles, blog content, editorial features, and Q&A interviews, all crafted to perform strongly in search rankings while maintaining editorial integrity. I have edited and refined hundreds of raw interview transcripts into polished, publication-ready formats, ensuring clarity, precision, and consistency with British-English standards. Many of my articles and features have been published across respected platforms such as MSN, Entrepreneur, The Scotsman, and European Business Magazine. I bring a strong understanding of SEO best practices, keyword integration, and reader engagement strategies to every project, ensuring content delivers both visibility and authority.

Results-oriented technology leader with over 9 years of experience in Infrastructure Security, Automation, Generative AI, and Software-Defined Operations. Demonstrated ability to lead high-performing teams, streamline enterprise support, and execute strategic initiatives that enhance organizational resilience and operational efficiency. A seasoned cybersecurity professional, experienced in vulnerability and patch management at scale, with a strong track record of driving measurable, data-driven impact through intelligent automation. Skilled in designing and implementing secure, scalable, and compliant infrastructure solutions that align with business and regulatory goals. Proven expertise in project and program management, particularly within Agile and Scrum frameworks, with a focus on cross-functional collaboration, risk mitigation, and continuous improvement. Recognized for combining technical depth with strategic vision to deliver transformative outcomes in complex enterprise environments.

Robert Chen is the Chief Information Officer of DataNumen, a global leader in data recovery software. With a strategic focus on information systems and digital infrastructure, Robert ensures the seamless operation of DataNumen's global IT framework across offices in the UK, US, Hong Kong, Germany, and Australia. His leadership in implementing robust information management practices supports the company's mission to deliver exceptional data recovery solutions to clients in more than 240 countries. Robert oversees DataNumen's internal data security protocols and cloud-based service architecture, establishing a resilient foundation that enables the company to practice what it preaches in data protection. His expertise in enterprise information systems has been instrumental in developing scalable IT solutions that support DataNumen's growth while maintaining the highest standards of data integrity and security. Working alongside Fortune Global 500 clients—including Toyota, FedEx, HP, Procter & Gamble, and Dell—Robert provides valuable insights on information governance and disaster recovery planning. He leads cross-functional initiatives to align DataNumen's IT infrastructure with evolving customer needs and regulatory requirements worldwide. Through his commitment to operational excellence and innovative information management strategies, Robert strengthens DataNumen's reputation as a trusted partner in data protection and recovery across the global marketplace.

James Brouillet is a Business Process Architect and digital-transformation leader who builds practical systems that scale. In financial services, he has managed complex software integrations and core/ancillary conversions, ensuring resilient cutovers, clean data migration, and tight vendor coordination. He designs and operates online banking ecosystems end-to-end—aligning digital channels with core, card, payments, fraud/AML, and CRM systems—while hardening governance, SLAs, and user experience. At A Federal Credit Union, James has played a central role in standing up a BPM program grounded in APQC and the 7 Tenets—mapping cross-functional work in BPMN 2.0 and automating with Nintex Process Manager, Power Automate, SharePoint, and Microsoft 365. Earlier, he led Application Support (vendor vetting, risk, testing, change, audit) and drove meaningful cost savings via licensing rationalization and utilization improvements. Beyond the CU, he incubates small businesses—bridging strategy, tooling, and process to achieve measurable growth. His north star: anticipate needs, exceed expectations, and make excellence a habit. Areas of Expertise Integrations & Conversions: Core/ancillary conversions, API & SSO, data migration, UAT/cutover planning Digital Channels: Online/mobile banking ops, payments, fraud/AML, CRM, compliance alignment Telephony & Automation: Contact center design, IVR trees, voice/chatbots, call-flow analytics, deflection Access Governance: Least-privileged administration, RBAC/SoD, audit readiness across 50+ apps BPM & Automation: BPMN 2.0, process lifecycle, Nintex Process Manager, Power Automate, SharePoint Change & Excellence: APQC, 7 Tenets, Prosci, Baldrige (ADLI/LeTCi), Lean/Six Sigma (DMAIC), A3, 5 Whys, BABOK SMB Incubation: Go-to-market, e-commerce ops, vendor management, cost optimization Representative Results Led multi-system integrations & conversions, delivering clean data migration, stable cutovers, and on-time launches. Online banking program leadership: improved reliability/UX while aligning with core, payments, fraud/AML, and CRM. Telephony & IVR redesign: implemented skills routing and bot deflection to lift CSAT and reduce handle time. Least-privileged access at scale: engineered RBAC for 50+ banking apps; strengthened controls and audit posture. Drove significant licensing savings via vendor negotiation and utilization improvements.