Recognized IT Service Management Leaders 2025

With over 15 years of hands-on experience delivering IT solutions across enterprise and small-to-medium business environments, I bring a broad and deep skill set that covers nearly every aspect of business technology. My background includes more than a decade of specialized work in network design, administration, and support – spanning diverse network architectures and operational needs. I have strong expertise in supporting and managing both on-premise and cloud-based domain infrastructures, including Windows and Linux server environments. It's important to me to emphasize clear, thorough network documentation to ensure operational continuity and transparency. My work follows industry best practices with a consistent focus on maintaining a strong security posture and system reliability. What sets me apart is my ability to translate complex IT systems and infrastructure into clear, actionable strategies for stakeholders at every level – from end users to executive leadership. Whether you’re seeking strategic guidance, infrastructure modernization, or end-to-end IT leadership, I provide executive IT services tailored to support long-term business growth and operational excellence.

Ganesh Ariyur is a global enterprise technology executive and a Top 100 Digital Adoption Leader for 2025. He is known for delivering more than $500M in measurable enterprise value through large-scale digital transformation, enterprise systems modernization, cloud strategy, artificial intelligence adoption, data governance, & enterprise architecture leadership. His work spans more than 90 countries across Fortune 500 organizations, private-equity owned companies, and highly regulated industries. Ganesh serves as the Global Head of Enterprise Technology Strategy and Transformation at Gainwell Technologies, a $3B healthcare technology organization. He directs modernization programs across SAP S/4HANA, Oracle Cloud ERP, PeopleSoft, cloud platforms on AWS and Azure, enterprise applications, reporting and analytics, generative AI, intelligent automation, enterprise architecture, IT governance, and cybersecurity, aligned with operating models. His programs have delivered multi-million-dollar cost savings. He has directed enterprise portfolios valued at more than $1B. He has unified 450-plus legacy systems, led technology programs supporting more than $30B in M&A value, and guided organizations through complex TSA exits and carve-outs. Ganesh brings deep expertise in artificial intelligence-enabled operating models, multi-ERP modernization including SAP S/4 HANA, Oracle Cloud, & Workday, cloud strategy and FinOps, enterprise architecture, data, infrastructure, cybersecurity improvement, data quality & analytics modernization, robotic process automation & intelligent automation, shared services/global business services, organizational design, and long-term value creation. His people-process-technology approach led to his being named a Global Top 100 Digital Adoption Leader. He is a Certified AI Business Transformation Practitioner & a Certified Technology Innovation Practitioner. He is also a member of the Forbes Technology Council. He was publicly recognized for global transformation leadership when he was featured on billboards across Germany during a major enterprise program at Bayer. Ganesh is known for partnering with boards, CEOs, CFOs, & private equity operating teams. He aligns technology strategy with growth objectives, cost discipline, compliance needs, & long-term enterprise value. Based in Atlanta, he is regarded as a CIO leader who turns complexity into clarity and who consistently converts technology investment into measurable business outcomes.

Influencer | Featured on Times of India | 4x World Record Holder | 10x Microsoft & Azure Certified Expert | ITIL® 4 Specialist Certified | 44x IBM & Design Thinking Certified | SNOW | NOC/IMS/CIS Specialist | Digital & Social Media Marketer | Brand Promoter & Lead Generator

Kishore Bitra is a veteran in the IT industry with over 15 years of experience, specializing in end-user technologies, Cloud Infrastructure, Data Center operations, and Enterprise Security. Currently, he serves a crucial role in local government in the United States. A proven leader, Kishore has successfully spearheaded major IT transformations, including complex infrastructure migration projects, ransomware recovery efforts, and system integrations during corporate mergers and acquisitions. Beyond his professional work, he is passionate about demystifying advanced security and AI adoption, making them practical for organizations from local governments to SMBs. He regularly shares real-world insights through writing, speaking, and volunteering on crucial topics like data protection, cyber resilience, and secure finance operations.

Mansoor Karim is a visionary tech founder and CEO with over 19 years of distinguished experience in IT management, team leadership, and strategic business development. Throughout his career, he has demonstrated a unique talent for uniting the worlds of technology and commerce, consistently building innovative platforms that fuel growth and create lasting value. As a seasoned entrepreneur, Mansoor has successfully launched multiple ventures that address critical market needs. He is the founder of TechAid Dubai, a premier IT services company, and the creator of Dubai Online Cart, a dynamic e-commerce platform. These enterprises showcase his ability to design and execute effective digital solutions that empower businesses to excel in the online marketplace. With deep expertise in creating efficient processes, developing revenue streams, and leading high-performing teams, Mansoor is a respected authority on leveraging technology to achieve commercial success. His work is driven by a passion for creating systems that not only solve complex challenges but also enable others to thrive.

Forever on the hunt for what amazes me and where I can make a difference, specializing in the experience. Interested in working alongside passionate, inspired, creative individuals to enrich lives.

I oversee research, R&D, and marketing outreach for SME, ensuring his insights are effectively shared with relevant audiences.

Charles Edda & Charles Bouley, Inc. (CECB) is a Texas-based cybersecurity company founded in 1999. The company specializes in managed security risk assessments, including vulnerability scanning, penetration testing, and security awareness training. Its primary clients include small businesses, medical practices, and law firms. The company is currently owned and operated by Dr. Rachel Levitch, who has expanded its services to provide advanced cybersecurity solutions that integrate financial risk management and regulatory compliance. CECB's services follow industry-recognized cybersecurity frameworks such as the National Institute of Standards and Technology (NIST), ISO 27001, and CIS Controls to help organizations establish robust cybersecurity practices and culture.

I am an SEO content writer and editor with proven experience creating authoritative, search-optimised content across diverse industries including business, technology, sustainability, sport, and leadership. My work spans long-form articles, blog content, editorial features, and Q&A interviews, all crafted to perform strongly in search rankings while maintaining editorial integrity. I have edited and refined hundreds of raw interview transcripts into polished, publication-ready formats, ensuring clarity, precision, and consistency with British-English standards. Many of my articles and features have been published across respected platforms such as MSN, Entrepreneur, The Scotsman, and European Business Magazine. I bring a strong understanding of SEO best practices, keyword integration, and reader engagement strategies to every project, ensuring content delivers both visibility and authority.

I am the founder and managing director of hagel IT-Services GmbH, a Hamburg-based managed service provider focused on helping small and mid-sized businesses build secure, efficient, and cloud-driven IT environments. With over two decades of experience in IT management, cybersecurity, and Microsoft 365 solutions, I’ve led my team in delivering proactive IT services that keep our clients’ operations running smoothly. My work combines deep technical expertise with a strong focus on business automation, digital marketing, and strategic growth.

Results-oriented technology leader with over 9 years of experience in Infrastructure Security, Automation, Generative AI, and Software-Defined Operations. Demonstrated ability to lead high-performing teams, streamline enterprise support, and execute strategic initiatives that enhance organizational resilience and operational efficiency. A seasoned cybersecurity professional, experienced in vulnerability and patch management at scale, with a strong track record of driving measurable, data-driven impact through intelligent automation. Skilled in designing and implementing secure, scalable, and compliant infrastructure solutions that align with business and regulatory goals. Proven expertise in project and program management, particularly within Agile and Scrum frameworks, with a focus on cross-functional collaboration, risk mitigation, and continuous improvement. Recognized for combining technical depth with strategic vision to deliver transformative outcomes in complex enterprise environments.

Robert Chen is the Chief Information Officer of DataNumen, a global leader in data recovery software. With a strategic focus on information systems and digital infrastructure, Robert ensures the seamless operation of DataNumen's global IT framework across offices in the UK, US, Hong Kong, Germany, and Australia. His leadership in implementing robust information management practices supports the company's mission to deliver exceptional data recovery solutions to clients in more than 240 countries. Robert oversees DataNumen's internal data security protocols and cloud-based service architecture, establishing a resilient foundation that enables the company to practice what it preaches in data protection. His expertise in enterprise information systems has been instrumental in developing scalable IT solutions that support DataNumen's growth while maintaining the highest standards of data integrity and security. Working alongside Fortune Global 500 clients—including Toyota, FedEx, HP, Procter & Gamble, and Dell—Robert provides valuable insights on information governance and disaster recovery planning. He leads cross-functional initiatives to align DataNumen's IT infrastructure with evolving customer needs and regulatory requirements worldwide. Through his commitment to operational excellence and innovative information management strategies, Robert strengthens DataNumen's reputation as a trusted partner in data protection and recovery across the global marketplace.

James Brouillet is a Business Process Architect and digital-transformation leader who builds practical systems that scale. In financial services, he has managed complex software integrations and core/ancillary conversions, ensuring resilient cutovers, clean data migration, and tight vendor coordination. He designs and operates online banking ecosystems end-to-end—aligning digital channels with core, card, payments, fraud/AML, and CRM systems—while hardening governance, SLAs, and user experience. At A Federal Credit Union, James has played a central role in standing up a BPM program grounded in APQC and the 7 Tenets—mapping cross-functional work in BPMN 2.0 and automating with Nintex Process Manager, Power Automate, SharePoint, and Microsoft 365. Earlier, he led Application Support (vendor vetting, risk, testing, change, audit) and drove meaningful cost savings via licensing rationalization and utilization improvements. Beyond the CU, he incubates small businesses—bridging strategy, tooling, and process to achieve measurable growth. His north star: anticipate needs, exceed expectations, and make excellence a habit. Areas of Expertise Integrations & Conversions: Core/ancillary conversions, API & SSO, data migration, UAT/cutover planning Digital Channels: Online/mobile banking ops, payments, fraud/AML, CRM, compliance alignment Telephony & Automation: Contact center design, IVR trees, voice/chatbots, call-flow analytics, deflection Access Governance: Least-privileged administration, RBAC/SoD, audit readiness across 50+ apps BPM & Automation: BPMN 2.0, process lifecycle, Nintex Process Manager, Power Automate, SharePoint Change & Excellence: APQC, 7 Tenets, Prosci, Baldrige (ADLI/LeTCi), Lean/Six Sigma (DMAIC), A3, 5 Whys, BABOK SMB Incubation: Go-to-market, e-commerce ops, vendor management, cost optimization Representative Results Led multi-system integrations & conversions, delivering clean data migration, stable cutovers, and on-time launches. Online banking program leadership: improved reliability/UX while aligning with core, payments, fraud/AML, and CRM. Telephony & IVR redesign: implemented skills routing and bot deflection to lift CSAT and reduce handle time. Least-privileged access at scale: engineered RBAC for 50+ banking apps; strengthened controls and audit posture. Drove significant licensing savings via vendor negotiation and utilization improvements.

CEO of TrustNet, a leading provider of cybersecurity and assurance services serving some…

With over 20 years of experience in IT and cybersecurity, I am a Senior IT Systems Analyst at Vital Incite, a leading provider of population health solutions. I am responsible for conducting security audits, developing a SIEM solution, implementing cybersecurity best practices, and maintaining a secure IT infrastructure that supports the company's mission and vision.I am passionate about protecting data and systems from threats and vulnerabilities, and I am always learning new skills and technologies to enhance my expertise and performance. I hold CompTIA Security+, Network+, and A+ certifications, and I am pursuing a MBA degree at the University of Illinois Urbana-Champaign.I am also proficient in Microsoft 365, Help Desk Support, and Microsoft Power Platform. I enjoy collaborating with my team and delivering excellent customer service to our clients and users.

Seasoned technologist with global experience in successfully overseeing and managing complex IT infrastructure (LAN/WAN/Data Centre) and managing build-out projects, cybersecurity initiatives, and application development projects. Skilled in various project management methodologies, including agile, Scaled Agile Framework (SAFe), and waterfall, to drive project success and achieve desired outcomes. Demonstrated expertise in leading cross-functional teams across diverse geographical locations, delivering projects within budget and timeline constraints, and aligning technology solutions with strategic business objectives. Excellent communication, stakeholder management, and technical skills to drive project success and achieve desired outcomes. Adept at leveraging industry best practices, methodologies, and global standards to ensure efficient project execution, optimize resource utilization, and maximize value for organizations.

Passionate about driving impactful results and solving complex challenges. With a strong background in Back-end,Devops and SRE, I thrive at the crossroads of innovation and strategy. My focus is on leveraging leadership to create meaningful change and foster growth. Collaboration and continuous learning are at the heart of my approach, as I believe the best solutions come from teamwork. When I’m not working, I enjoy video games and watching football.

As an IT Director at DSS, we strive to empower businesses with their endeavors in IT Consulting, UX/UI Design, DevOps, AI & ML, and Web Development services through a highly motivated team with profound technical expertise and dedication toward your mission.

David Chen is the Chief Technology Officer of DataNumen, a global leader in data recovery software. With extensive expertise in software engineering and data recovery technologies, David leads the company's technical vision and innovation strategy. He oversees DataNumen's research and development initiatives, driving the creation of cutting-edge solutions that address complex data loss scenarios across various platforms. Under David's technical leadership, DataNumen has developed proprietary algorithms and methodologies that achieve industry-leading recovery rates for corrupted files across numerous formats. He directs the company's engineering teams across global offices in the UK, US, Hong Kong, Germany, and Australia, fostering a culture of technical excellence and innovation that serves clients in more than 240 countries. David works closely with Fortune Global 500 companies—including Toyota, FedEx, HP, Procter & Gamble, and Dell—to understand their evolving data protection challenges and develop tailored technical solutions. His contributions to DataNumen's SDK have been instrumental in enabling seamless integration of the company's recovery technologies into enterprise systems worldwide. Through his technical expertise and forward-thinking approach, David continues to strengthen DataNumen's position as an industry pioneer in data protection and recovery technology.

Senior Product manager in tech, with a background in Cybersecurity, Identity, AI/ML and Data.