Loading
IT Service Management (ITSM) is the backbone of efficient, reliable technology operations in today's digital-first world. Featured.com presents a curated directory of top ITSM experts who excel in optimizing service delivery, streamlining IT processes, and aligning technology with business goals. Our featured professionals have shared their insights in leading publications, offering practical strategies for everything from incident management to continual service improvement. For publishers and journalists, this directory provides quick access to authoritative sources who can lend credibility to your ITSM-related content. For IT professionals and consultants, it's an opportunity to showcase your expertise and connect with major media outlets seeking your unique perspective. Whether you're looking to enhance your IT operations or create compelling content about service management, you'll find valuable connections here. Explore our directory to discover ITSM experts who can provide the knowledge and insights you need.
Connect directly with our network of vetted it service management experts for interviews, quotes, or in-depth analysis.
Many experts respond within hours to media requests
All experts undergo background and credential verification
No fees to connect with experts for legitimate media requests
Join our network of professionals and connect with journalists and publishers looking for your expertise.
Showing 20 of 231 experts
IT Analyst
Influencer | Featured on Times of India | 4x World Record Holder | 10x Microsoft & Azure Certified Expert | ITIL® 4 Specialist Certified | 44x IBM & Design Thinking Certified | SNOW | NOC/IMS/CIS Specialist | Digital & Social Media Marketer | Brand Promoter & Lead Generator
Featured In:
CEO at TechAid IT Services
Mansoor Karim is a visionary tech founder and CEO with over 19 years of distinguished experience in IT management, team leadership, and strategic business development. Throughout his career, he has demonstrated a unique talent for uniting the worlds of technology and commerce, consistently building innovative platforms that fuel growth and create lasting value. As a seasoned entrepreneur, Mansoor has successfully launched multiple ventures that address critical market needs. He is the founder of TechAid Dubai, a premier IT services company, and the creator of Dubai Online Cart, a dynamic e-commerce platform. These enterprises showcase his ability to design and execute effective digital solutions that empower businesses to excel in the online marketplace. With deep expertise in creating efficient processes, developing revenue streams, and leading high-performing teams, Mansoor is a respected authority on leveraging technology to achieve commercial success. His work is driven by a passion for creating systems that not only solve complex challenges but also enable others to thrive.
Featured In:
Senior IT Systems Analyst
With over 20 years of experience in IT and cybersecurity, I am a Senior IT Systems Analyst at Vital Incite, a leading provider of population health solutions. I am responsible for conducting security audits, developing a SIEM solution, implementing cybersecurity best practices, and maintaining a secure IT infrastructure that supports the company's mission and vision.I am passionate about protecting data and systems from threats and vulnerabilities, and I am always learning new skills and technologies to enhance my expertise and performance. I hold CompTIA Security+, Network+, and A+ certifications, and I am pursuing a MBA degree at the University of Illinois Urbana-Champaign.I am also proficient in Microsoft 365, Help Desk Support, and Microsoft Power Platform. I enjoy collaborating with my team and delivering excellent customer service to our clients and users.
Featured In:
IT Director at DSS
As an IT Director at DSS, we strive to empower businesses with their endeavors in IT Consulting, UX/UI Design, DevOps, AI & ML, and Web Development services through a highly motivated team with profound technical expertise and dedication toward your mission.
Featured In:
Manager -IT at S&IB Services Private Limited
Featured In:
Risk Mitigation Advisor at NY Home Owner Insurance
SEO and Web Design Specialist at KKT Management Enhance digital strategies and website functionalities. Improve search engine rankings and design user-centric interfaces. Conduct successful SEO campaigns, staying abreast of the latest trends and algorithms. Operations Manager at Anna Nasi Lemak Spicy Asia City Manage day-to-day operations and spearhead online presence. Oversee digital engagement and brand management. Integrate traditional marketing with digital solutions to boost brand visibility and customer interaction.
Featured In:
CEO at IT Monks
WordPress Developer Expert with a demonstrated history of working in the internet industry. Skilled in PHP, MySQL, HTML5, CSS3, JavaScript, and Amazon Web Services (AWS) and Digital Ocean (DO)
Featured In:
IT Infrastructure & Cyber Security Advisor at Trustack
Technical Specialist with 20 + experience working in the information technology and services industry. I lead with Cyber Security and help businesses with their security journey. This includes increasing Security Postures, Incident Response for the IT team and the C-Suite, Pen Testing, Compliance and Frameworks.I conduct Security Assessments, Gap Analysis and general advise around Cyber Security and IT Infrastructure.The areas I work in aside from cyber security are VMWare, Veeam, Microsoft 365, Azure, Networking solutions (Firewalls, Switching, WIFI ECT), Disaster Recovery, connectivity, telephone systems and Agile working solutions. I ensure that all your infrastructure should it be on-premise or in the cloud is also secure from a security point of view
IT & Security Operations Manager
Forever on the hunt for what amazes me and where I can make a difference, specializing in the experience. Interested in working alongside passionate, inspired, creative individuals to enrich lives.
Featured In:
CIO
Featured In:
SLM and Outreach Manager at Mastek Ltd
I oversee research, R&D, and marketing outreach for SME, ensuring his insights are effectively shared with relevant audiences.
Featured In:
CIO at S.J. Rollins Technologies, Inc.
Experienced Senior Network Architect with a demonstrated history of working in the information technology and services industry. Skilled in Storage Area Network (SAN), Cisco Systems, Windows Server, Virtualization, and .NET Framework. Strong program and project management professional with a Master of Science - MS focused in Business Administration and Management, from Husson University.
Featured In:
Director of Managed Services at Urban IT, Inc.
Featured In:
CIO at DataNumen
Robert Chen is the Chief Information Officer of DataNumen, a global leader in data recovery software. With a strategic focus on information systems and digital infrastructure, Robert ensures the seamless operation of DataNumen's global IT framework across offices in the UK, US, Hong Kong, Germany, and Australia. His leadership in implementing robust information management practices supports the company's mission to deliver exceptional data recovery solutions to clients in more than 240 countries. Robert oversees DataNumen's internal data security protocols and cloud-based service architecture, establishing a resilient foundation that enables the company to practice what it preaches in data protection. His expertise in enterprise information systems has been instrumental in developing scalable IT solutions that support DataNumen's growth while maintaining the highest standards of data integrity and security. Working alongside Fortune Global 500 clients—including Toyota, FedEx, HP, Procter & Gamble, and Dell—Robert provides valuable insights on information governance and disaster recovery planning. He leads cross-functional initiatives to align DataNumen's IT infrastructure with evolving customer needs and regulatory requirements worldwide. Through his commitment to operational excellence and innovative information management strategies, Robert strengthens DataNumen's reputation as a trusted partner in data protection and recovery across the global marketplace.
Featured In:
CISO at TrustNet
CEO of TrustNet, a leading provider of cybersecurity and assurance services serving some…
Featured In:
CIO at Peterson Company
Featured In:
Information Technology Specialist at Conceptual Technology
As an IT professional with extensive experience across multiple industries, including…
Featured In:
IT Risk & Security Leader
Seasoned technologist with global experience in successfully overseeing and managing complex IT infrastructure (LAN/WAN/Data Centre) and managing build-out projects, cybersecurity initiatives, and application development projects. Skilled in various project management methodologies, including agile, Scaled Agile Framework (SAFe), and waterfall, to drive project success and achieve desired outcomes. Demonstrated expertise in leading cross-functional teams across diverse geographical locations, delivering projects within budget and timeline constraints, and aligning technology solutions with strategic business objectives. Excellent communication, stakeholder management, and technical skills to drive project success and achieve desired outcomes. Adept at leveraging industry best practices, methodologies, and global standards to ensure efficient project execution, optimize resource utilization, and maximize value for organizations.
Featured In:
CTO at DataNumen
David Chen is the Chief Technology Officer of DataNumen, a global leader in data recovery software. With extensive expertise in software engineering and data recovery technologies, David leads the company's technical vision and innovation strategy. He oversees DataNumen's research and development initiatives, driving the creation of cutting-edge solutions that address complex data loss scenarios across various platforms. Under David's technical leadership, DataNumen has developed proprietary algorithms and methodologies that achieve industry-leading recovery rates for corrupted files across numerous formats. He directs the company's engineering teams across global offices in the UK, US, Hong Kong, Germany, and Australia, fostering a culture of technical excellence and innovation that serves clients in more than 240 countries. David works closely with Fortune Global 500 companies—including Toyota, FedEx, HP, Procter & Gamble, and Dell—to understand their evolving data protection challenges and develop tailored technical solutions. His contributions to DataNumen's SDK have been instrumental in enabling seamless integration of the company's recovery technologies into enterprise systems worldwide. Through his technical expertise and forward-thinking approach, David continues to strengthen DataNumen's position as an industry pioneer in data protection and recovery technology.
Featured In:
Director of Operations at TC Tech Systems
My passion lies in creating relationships with clients and end users, from the first "hello" to the latest support ticket. Through my years of experience in the VoIP, IT/MSP and security industries, I allow firms to make confident choices when selecting TC Tech Systems as their next technology partner.
Featured In:
Showing 20 of 231 experts
Featured.com offers access to a diverse range of IT Service Management experts, including ITIL practitioners, service desk managers, ITSM consultants, and IT operations specialists. Our platform connects you with professionals experienced in areas such as incident management, change management, service level agreements (SLAs), and continuous service improvement. Whether you need insights on ITSM frameworks, tool implementation, or best practices, you'll find relevant experts to enhance your content or projects.
Featured.com provides IT Service Management experts with valuable opportunities to showcase their expertise and expand their professional network. By joining our platform, experts can connect with top publishers, contribute to high-profile articles, and gain exposure in leading industry publications. This visibility can lead to increased credibility, potential speaking engagements, and new business opportunities, helping ITSM professionals establish themselves as thought leaders in their field.
Publishers can significantly enhance their content by leveraging IT Service Management experts from Featured.com. These specialists provide authoritative quotes, in-depth analysis, and real-world examples that add credibility and value to articles, whitepapers, and reports. By incorporating expert insights, publishers can create more engaging, informative content that resonates with their target audience and improves their reputation as a trusted source of ITSM information.
Featured.com streamlines the process of connecting publishers with IT Service Management experts through our user-friendly platform. Publishers can browse expert profiles, view their areas of expertise, and send collaboration requests directly through the site. Experts receive notifications about relevant opportunities and can respond to requests that align with their knowledge and experience. Our system is designed to make the collaboration process efficient and effective for both parties, ensuring timely and valuable contributions to ITSM-related content.