Recognized IT Service Management Leaders 2025

Tirumala Rao Chimpiri is a senior programmer analyst at Stony Brook University. He's an enterprise technology leader with more than 26 years of experience driving ERP modernization, digital transformation and business-process automation for Fortune 500 companies and global organizations across the banking, manufacturing, logistics and public-sector domains. He has led major ERP programs spanning finance and HR systems, delivering operational agility, improved security and measurable performance gains at scale. Tirumala also serves as chair of the IEEE Computer Society’s Long Island section and is a Senior Member of IEEE and a Fellow of the Institution of Electronics and Telecommunication Engineers (IETE). He contributes to enterprise-technology governance and digital-innovation strategy through leadership roles with national and international technology organizations influencing the future of intelligent enterprise platforms.

With over 15 years of hands-on experience delivering IT solutions across enterprise and small-to-medium business environments, I bring a broad and deep skill set that covers nearly every aspect of business technology. My background includes more than a decade of specialized work in network design, administration, and support – spanning diverse network architectures and operational needs. I have strong expertise in supporting and managing both on-premise and cloud-based domain infrastructures, including Windows and Linux server environments. It's important to me to emphasize clear, thorough network documentation to ensure operational continuity and transparency. My work follows industry best practices with a consistent focus on maintaining a strong security posture and system reliability. What sets me apart is my ability to translate complex IT systems and infrastructure into clear, actionable strategies for stakeholders at every level – from end users to executive leadership. Whether you’re seeking strategic guidance, infrastructure modernization, or end-to-end IT leadership, I provide executive IT services tailored to support long-term business growth and operational excellence.

Ganesh Ariyur is a global enterprise technology executive and a Top 100 Digital Adoption Leader for 2025. He is known for delivering more than $500M in measurable enterprise value through large-scale digital transformation, enterprise systems modernization, cloud strategy, artificial intelligence adoption, data governance, & enterprise architecture leadership. His work spans more than 90 countries across Fortune 500 organizations, private-equity owned companies, and highly regulated industries. Ganesh serves as the Global Head of Enterprise Technology Strategy and Transformation at Gainwell Technologies, a $3B healthcare technology organization. He directs modernization programs across SAP S/4HANA, Oracle Cloud ERP, PeopleSoft, cloud platforms on AWS and Azure, enterprise applications, reporting and analytics, generative AI, intelligent automation, enterprise architecture, IT governance, and cybersecurity, aligned with operating models. His programs have delivered multi-million-dollar cost savings. He has directed enterprise portfolios valued at more than $1B. He has unified 450-plus legacy systems, led technology programs supporting more than $30B in M&A value, and guided organizations through complex TSA exits and carve-outs. Ganesh brings deep expertise in artificial intelligence-enabled operating models, multi-ERP modernization including SAP S/4 HANA, Oracle Cloud, & Workday, cloud strategy and FinOps, enterprise architecture, data, infrastructure, cybersecurity improvement, data quality & analytics modernization, robotic process automation & intelligent automation, shared services/global business services, organizational design, and long-term value creation. His people-process-technology approach led to his being named a Global Top 100 Digital Adoption Leader. He is a Certified AI Business Transformation Practitioner & a Certified Technology Innovation Practitioner. He is also a member of the Forbes Technology Council. He was publicly recognized for global transformation leadership when he was featured on billboards across Germany during a major enterprise program at Bayer. Ganesh is known for partnering with boards, CEOs, CFOs, & private equity operating teams. He aligns technology strategy with growth objectives, cost discipline, compliance needs, & long-term enterprise value. Based in Atlanta, he is regarded as a CIO leader who turns complexity into clarity and who consistently converts technology investment into measurable business outcomes.

Influencer | Featured on Times of India | 4x World Record Holder | 10x Microsoft & Azure Certified Expert | ITIL® 4 Specialist Certified | 44x IBM & Design Thinking Certified | SNOW | NOC/IMS/CIS Specialist | Digital & Social Media Marketer | Brand Promoter & Lead Generator

Mukesh Jat I work in the IT department of the Raj government. I have an interest in technology, writing, and reading. Through this blog, I share information related to SSO ID and related topics.

Rahul Mewawalla has held leadership roles with technology companies across global Fortune 500 companies and Silicon Valley startups, such as Yahoo!, General Electric Company, and Nokia Corporation. He has also served as CEO, President, and Chairman across Nasdaq-listed public companies. Other operating roles include head of platforms and technology businesses, amongst other business and technology leadership roles, and as a public company board director. His experience spans industry-leading platforms, products, and infrastructure across transformative and growth enterprise and consumer businesses. Rahul has extensive technology, business, and innovation expertise and served as an Advisor to Stanford University’s Persuasive Technology Lab, Senior Advisor to the San Francisco Mayor’s Office on Innovation, Chair of Venture Capital Task Force Committee on Services and Systems, and advised the MIT-Stanford Venture Lab. He has received several awards and honors for technology, innovation, and business such as “Silicon Valley’s Top 50 Innovators,” “Top 40 under 40 Leaders” and “Future Mobile Gold Award”. He also led the U.S.’s first digital, technology, and innovation program in Silicon Valley in collaboration with the White House. He has been a speaker and judge at numerous business and technology institutions such as Harvard, MIT, Stanford, Wharton, Yale, University of California and at events such as the Red Herring CEO Conference, Federal Labs Consortium World’s Best Technologies, and the Intel Capital CEO Summit. Rahul has been featured in publications such as Wall Street Journal, CNBC, Harvard Business Review, Financial Times, Bloomberg Businessweek, Newsweek, MIT Technology Review, Fast Company, TechCrunch, VentureBeat, CNN, ABC, FOX, CBS News and Reuters. He has authored numerous business and technology articles and frequently published in publications such as Forbes and Fast Company. He has also served on the boards of six NASDAQ-listed public companies, including as audit committee chair, compensation committee chair, nomination and governance committee, strategic transactions, and M&A committees. He has also served as Chairman of NASDAQ-listed public companies. He is a SEC-qualified and board-deemed audit committee financial expert (ACFE) and also has technology and cybersecurity expertise. He has also served on advisory boards such as at Cisco, Stanford, Yale-Goldman Sachs Foundation, and on philanthropic boards such as Nobel Prize nominee SOS Children’s Villages USA. He holds an MBA from the Kellogg School of Management at Northwestern University, and completed executive education programs at Stanford University and Harvard University.

Kishore Bitra is a veteran in the IT industry with over 15 years of experience, specializing in end-user technologies, Cloud Infrastructure, Data Center operations, and Enterprise Security. Currently, he serves a crucial role in local government in the United States. A proven leader, Kishore has successfully spearheaded major IT transformations, including complex infrastructure migration projects, ransomware recovery efforts, and system integrations during corporate mergers and acquisitions. Beyond his professional work, he is passionate about demystifying advanced security and AI adoption, making them practical for organizations from local governments to SMBs. He regularly shares real-world insights through writing, speaking, and volunteering on crucial topics like data protection, cyber resilience, and secure finance operations.

Mansoor Karim is a visionary tech founder and CEO with over 19 years of distinguished experience in IT management, team leadership, and strategic business development. Throughout his career, he has demonstrated a unique talent for uniting the worlds of technology and commerce, consistently building innovative platforms that fuel growth and create lasting value. As a seasoned entrepreneur, Mansoor has successfully launched multiple ventures that address critical market needs. He is the founder of TechAid Dubai, a premier IT services company, and the creator of Dubai Online Cart, a dynamic e-commerce platform. These enterprises showcase his ability to design and execute effective digital solutions that empower businesses to excel in the online marketplace. With deep expertise in creating efficient processes, developing revenue streams, and leading high-performing teams, Mansoor is a respected authority on leveraging technology to achieve commercial success. His work is driven by a passion for creating systems that not only solve complex challenges but also enable others to thrive.

Forever on the hunt for what amazes me and where I can make a difference, specializing in the experience. Interested in working alongside passionate, inspired, creative individuals to enrich lives.

📌 Key Areas: Secure Software Engineering | Zero-Trust Security | Cloud & DevOps Security | AI for Cyber Defense | Research & Innovation | Cybersecurity Advocacy I am an award-winning Cybersecurity Professional and Software Engineer with about 10 years of experience building secure, resilient, and scalable systems that safeguard enterprises and critical infrastructures worldwide. At Microsoft, I have spearheaded high-impact security engineering initiatives across Azure, DevOps, and enterprise security driving innovations in zero-trust frameworks, system observability, automation, and AI-integrated security solutions. My contributions have fortified services relied upon by global customers while elevating industry standards in reliability, compliance, and risk management. Beyond corporate impact, I am deeply committed to advancing the cybersecurity community. As an advisor, trainer, and researcher, I actively contribute to academic publications, global workshops, and non-profit initiatives with multiple global organizations like CyberNGO, Mentors Without Borders, TCET, CHARUSAT, PARUL, MSU, Live2Serve and Many More, promoting cybersecurity awareness and training future leaders. Recognized with honors such as the Global Recognition Award 2025 and multiple CISO50 Innovation & Excellence Awards, my mission is to bridge research, engineering, and leadership to shape the future of digital trust and resilience.

Technology professional with a vast array of technical infrastructure experience. Managing and supporting the business environment ranging from end-user deployment/support to data center operations.Specialties: Enterprise data center infrastructure and network architecture, project management

I am a Senior IT Business Analyst, Product Owner, and Project Lead with 10+ years of experience delivering complex digital systems in banking, fintech, SaaS, and large-scale enterprise environments. I specialize in how technology, data, and business decisions intersect—particularly in areas where complexity, regulation, and high risk meet innovation. Over my career, I have led and delivered mission-critical transformation projects, including large-scale data and functionality migrations, microservices transformations, and AI-driven initiatives within global financial institutions and international tech companies. My background uniquely combines: Classical banking and financial analysis (corporate and retail banking), Modern IT delivery (Agile, APIs, microservices, cloud, data platforms), Strategic business analysis at executive and cross-organizational level. I am the author of a professional book on building and scaling IT Business Analysis departments, a regular conference speaker, and a published author on topics such as: AI and digital transformation Ethics, data privacy, and responsible technology Requirements engineering and software quality The real business impact of analytics and automation I also serve as an expert judge for international IT and innovation competitions, reviewing technology projects, startups, and digital transformation initiatives. Journalists reach out to me for clear, practical, and evidence-based commentary on: AI adoption in business and banking Digital transformation failures and success factors Data ethics, privacy, and regulation Why large IT projects succeed—or collapse The evolving role of analysts, product owners, and tech leadership I am known for translating complex technical or regulatory topics into clear, quotable insights that resonate with both expert and non-technical audiences. Available for interviews, expert commentary, background briefings, and opinion pieces.

Charles Edda & Charles Bouley, Inc. (CECB) is a Texas-based cybersecurity company founded in 1999. The company specializes in managed security risk assessments, including vulnerability scanning, penetration testing, and security awareness training. Its primary clients include small businesses, medical practices, and law firms. The company is currently owned and operated by Dr. Rachel Levitch, who has expanded its services to provide advanced cybersecurity solutions that integrate financial risk management and regulatory compliance. CECB's services follow industry-recognized cybersecurity frameworks such as the National Institute of Standards and Technology (NIST), ISO 27001, and CIS Controls to help organizations establish robust cybersecurity practices and culture.

I’m a brand & marketing professional and independent consultant with know-how in media science and psychology. Together we create sustainable brand strategies, from entrepreneur to entrepreneur, using interdisciplinary knowledge and creativity. Feel addressed? Drop me a line. Besides this I’m Co-Founder and Chief Marketing Officer at fonlos® Tech-as-a-Service, which is a B2B technology rental that turns technology into service. We offer business customers simplified lifecycle management by bundling hardware, software, services and financing into a holistic offer for a monthly rate. fonlos® supports companies in digital work with the aim that nothing stands in the way of the digital experience and participation in change. Procurement intervals become usage cycles. Companies remain financially flexible and technically up-to-date. Thanks to lifecycle services, they not only outsource the residual value risk, but also IT tasks, which increases internal efficiency and productivity. Ownership obligations are eliminated; our customers make risk-free decisions and can work free of technical or monetary limitations. We offer companies a new solution in current IT-procurement that meets the challenges of a digitized world and changes the way companies think about technology and how they use it. We reduce the complexity in technology procurement and offer companies a future-oriented solution for the availability of technology in a digitized world. But availability is not everything. We believe that working with digital technology, which, like electricity or DSL, is only understood as a resource, will not be able to do without a service concept in the future. Our customers are self-determined decision-makers who want to actively create, get information, question, experiment, collaborate or work decentrally at any time. When it comes to digital life or work, they should be empowered to do whatever they set out to do. We strive for a digitized world that is shaped by people, not the other way around. Agree? Let's have a chat.

I am an SEO content writer and editor with proven experience creating authoritative, search-optimised content across diverse industries including business, technology, sustainability, sport, and leadership. My work spans long-form articles, blog content, editorial features, and Q&A interviews, all crafted to perform strongly in search rankings while maintaining editorial integrity. I have edited and refined hundreds of raw interview transcripts into polished, publication-ready formats, ensuring clarity, precision, and consistency with British-English standards. Many of my articles and features have been published across respected platforms such as MSN, Entrepreneur, The Scotsman, and European Business Magazine. I bring a strong understanding of SEO best practices, keyword integration, and reader engagement strategies to every project, ensuring content delivers both visibility and authority.

I am the founder and managing director of hagel IT-Services GmbH, a Hamburg-based managed service provider focused on helping small and mid-sized businesses build secure, efficient, and cloud-driven IT environments. With over two decades of experience in IT management, cybersecurity, and Microsoft 365 solutions, I’ve led my team in delivering proactive IT services that keep our clients’ operations running smoothly. My work combines deep technical expertise with a strong focus on business automation, digital marketing, and strategic growth.

Results-oriented technology leader with over 9 years of experience in Infrastructure Security, Automation, Generative AI, and Software-Defined Operations. Demonstrated ability to lead high-performing teams, streamline enterprise support, and execute strategic initiatives that enhance organizational resilience and operational efficiency. A seasoned cybersecurity professional, experienced in vulnerability and patch management at scale, with a strong track record of driving measurable, data-driven impact through intelligent automation. Skilled in designing and implementing secure, scalable, and compliant infrastructure solutions that align with business and regulatory goals. Proven expertise in project and program management, particularly within Agile and Scrum frameworks, with a focus on cross-functional collaboration, risk mitigation, and continuous improvement. Recognized for combining technical depth with strategic vision to deliver transformative outcomes in complex enterprise environments.

Robert Chen is the Chief Information Officer of DataNumen, a global leader in data recovery software. With a strategic focus on information systems and digital infrastructure, Robert ensures the seamless operation of DataNumen's global IT framework across offices in the UK, US, Hong Kong, Germany, and Australia. His leadership in implementing robust information management practices supports the company's mission to deliver exceptional data recovery solutions to clients in more than 240 countries. Robert oversees DataNumen's internal data security protocols and cloud-based service architecture, establishing a resilient foundation that enables the company to practice what it preaches in data protection. His expertise in enterprise information systems has been instrumental in developing scalable IT solutions that support DataNumen's growth while maintaining the highest standards of data integrity and security. Working alongside Fortune Global 500 clients—including Toyota, FedEx, HP, Procter & Gamble, and Dell—Robert provides valuable insights on information governance and disaster recovery planning. He leads cross-functional initiatives to align DataNumen's IT infrastructure with evolving customer needs and regulatory requirements worldwide. Through his commitment to operational excellence and innovative information management strategies, Robert strengthens DataNumen's reputation as a trusted partner in data protection and recovery across the global marketplace.

James Brouillet is a Business Process Architect and digital-transformation leader who builds practical systems that scale. In financial services, he has managed complex software integrations and core/ancillary conversions, ensuring resilient cutovers, clean data migration, and tight vendor coordination. He designs and operates online banking ecosystems end-to-end—aligning digital channels with core, card, payments, fraud/AML, and CRM systems—while hardening governance, SLAs, and user experience. At A Federal Credit Union, James has played a central role in standing up a BPM program grounded in APQC and the 7 Tenets—mapping cross-functional work in BPMN 2.0 and automating with Nintex Process Manager, Power Automate, SharePoint, and Microsoft 365. Earlier, he led Application Support (vendor vetting, risk, testing, change, audit) and drove meaningful cost savings via licensing rationalization and utilization improvements. Beyond the CU, he incubates small businesses—bridging strategy, tooling, and process to achieve measurable growth. His north star: anticipate needs, exceed expectations, and make excellence a habit. Areas of Expertise Integrations & Conversions: Core/ancillary conversions, API & SSO, data migration, UAT/cutover planning Digital Channels: Online/mobile banking ops, payments, fraud/AML, CRM, compliance alignment Telephony & Automation: Contact center design, IVR trees, voice/chatbots, call-flow analytics, deflection Access Governance: Least-privileged administration, RBAC/SoD, audit readiness across 50+ apps BPM & Automation: BPMN 2.0, process lifecycle, Nintex Process Manager, Power Automate, SharePoint Change & Excellence: APQC, 7 Tenets, Prosci, Baldrige (ADLI/LeTCi), Lean/Six Sigma (DMAIC), A3, 5 Whys, BABOK SMB Incubation: Go-to-market, e-commerce ops, vendor management, cost optimization Representative Results Led multi-system integrations & conversions, delivering clean data migration, stable cutovers, and on-time launches. Online banking program leadership: improved reliability/UX while aligning with core, payments, fraud/AML, and CRM. Telephony & IVR redesign: implemented skills routing and bot deflection to lift CSAT and reduce handle time. Least-privileged access at scale: engineered RBAC for 50+ banking apps; strengthened controls and audit posture. Drove significant licensing savings via vendor negotiation and utilization improvements.

CEO of TrustNet, a leading provider of cybersecurity and assurance services serving some…