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IT Service Management (ITSM) is the backbone of efficient, reliable technology operations in today's digital-first world. Featured.com presents a curated directory of top ITSM experts who excel in optimizing service delivery, streamlining IT processes, and aligning technology with business goals. Our featured professionals have shared their insights in leading publications, offering practical strategies for everything from incident management to continual service improvement. For publishers and journalists, this directory provides quick access to authoritative sources who can lend credibility to your ITSM-related content. For IT professionals and consultants, it's an opportunity to showcase your expertise and connect with major media outlets seeking your unique perspective. Whether you're looking to enhance your IT operations or create compelling content about service management, you'll find valuable connections here. Explore our directory to discover ITSM experts who can provide the knowledge and insights you need.
Showing 20 of 191 experts
Senior IT Systems Analyst
With over 20 years of experience in IT and cybersecurity, I am a Senior IT Systems Analyst at Vital Incite, a leading provider of population health solutions. I am responsible for conducting security audits, developing a SIEM solution, implementing cybersecurity best practices, and maintaining a secure IT infrastructure that supports the company's mission and vision.I am passionate about protecting data and systems from threats and vulnerabilities, and I am always learning new skills and technologies to enhance my expertise and performance. I hold CompTIA Security+, Network+, and A+ certifications, and I am pursuing a MBA degree at the University of Illinois Urbana-Champaign.I am also proficient in Microsoft 365, Help Desk Support, and Microsoft Power Platform. I enjoy collaborating with my team and delivering excellent customer service to our clients and users.
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IT Director at DSS
As an IT Director at DSS, we strive to empower businesses with their endeavors in IT Consulting, UX/UI Design, DevOps, AI & ML, and Web Development services through a highly motivated team with profound technical expertise and dedication toward your mission.
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Manager -IT at S&IB Services Private Limited
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CEO at IT Monks
WordPress Developer Expert with a demonstrated history of working in the internet industry. Skilled in PHP, MySQL, HTML5, CSS3, JavaScript, and Amazon Web Services (AWS) and Digital Ocean (DO)
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IT Infrastructure & Cyber Security Advisor at Trustack
Technical Specialist with 20 + experience working in the information technology and services industry. I lead with Cyber Security and help businesses with their security journey. This includes increasing Security Postures, Incident Response for the IT team and the C-Suite, Pen Testing, Compliance and Frameworks.I conduct Security Assessments, Gap Analysis and general advise around Cyber Security and IT Infrastructure.The areas I work in aside from cyber security are VMWare, Veeam, Microsoft 365, Azure, Networking solutions (Firewalls, Switching, WIFI ECT), Disaster Recovery, connectivity, telephone systems and Agile working solutions. I ensure that all your infrastructure should it be on-premise or in the cloud is also secure from a security point of view
IT & Security Operations Manager
Forever on the hunt for what amazes me and where I can make a difference, specializing in the experience. Interested in working alongside passionate, inspired, creative individuals to enrich lives.
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CIO
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CIO at S.J. Rollins Technologies, Inc.
Experienced Senior Network Architect with a demonstrated history of working in the information technology and services industry. Skilled in Storage Area Network (SAN), Cisco Systems, Windows Server, Virtualization, and .NET Framework. Strong program and project management professional with a Master of Science - MS focused in Business Administration and Management, from Husson University.
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Director of Managed Services at Urban IT, Inc.
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CIO at DataNumen
Robert Chen is the Chief Information Officer of DataNumen, a global leader in data recovery software. With a strategic focus on information systems and digital infrastructure, Robert ensures the seamless operation of DataNumen's global IT framework across offices in the UK, US, Hong Kong, Germany, and Australia. His leadership in implementing robust information management practices supports the company's mission to deliver exceptional data recovery solutions to clients in more than 240 countries. Robert oversees DataNumen's internal data security protocols and cloud-based service architecture, establishing a resilient foundation that enables the company to practice what it preaches in data protection. His expertise in enterprise information systems has been instrumental in developing scalable IT solutions that support DataNumen's growth while maintaining the highest standards of data integrity and security. Working alongside Fortune Global 500 clients—including Toyota, FedEx, HP, Procter & Gamble, and Dell—Robert provides valuable insights on information governance and disaster recovery planning. He leads cross-functional initiatives to align DataNumen's IT infrastructure with evolving customer needs and regulatory requirements worldwide. Through his commitment to operational excellence and innovative information management strategies, Robert strengthens DataNumen's reputation as a trusted partner in data protection and recovery across the global marketplace.
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CISO at TrustNet
CEO of TrustNet, a leading provider of cybersecurity and assurance services serving some…
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Information Technology Specialist at Conceptual Technology
As an IT professional with extensive experience across multiple industries, including…
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IT Risk & Security Leader
Seasoned technologist with global experience in successfully overseeing and managing complex IT infrastructure (LAN/WAN/Data Centre) and managing build-out projects, cybersecurity initiatives, and application development projects. Skilled in various project management methodologies, including agile, Scaled Agile Framework (SAFe), and waterfall, to drive project success and achieve desired outcomes. Demonstrated expertise in leading cross-functional teams across diverse geographical locations, delivering projects within budget and timeline constraints, and aligning technology solutions with strategic business objectives. Excellent communication, stakeholder management, and technical skills to drive project success and achieve desired outcomes. Adept at leveraging industry best practices, methodologies, and global standards to ensure efficient project execution, optimize resource utilization, and maximize value for organizations.
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CTO at DataNumen
David Chen is the Chief Technology Officer of DataNumen, a global leader in data recovery software. With extensive expertise in software engineering and data recovery technologies, David leads the company's technical vision and innovation strategy. He oversees DataNumen's research and development initiatives, driving the creation of cutting-edge solutions that address complex data loss scenarios across various platforms. Under David's technical leadership, DataNumen has developed proprietary algorithms and methodologies that achieve industry-leading recovery rates for corrupted files across numerous formats. He directs the company's engineering teams across global offices in the UK, US, Hong Kong, Germany, and Australia, fostering a culture of technical excellence and innovation that serves clients in more than 240 countries. David works closely with Fortune Global 500 companies—including Toyota, FedEx, HP, Procter & Gamble, and Dell—to understand their evolving data protection challenges and develop tailored technical solutions. His contributions to DataNumen's SDK have been instrumental in enabling seamless integration of the company's recovery technologies into enterprise systems worldwide. Through his technical expertise and forward-thinking approach, David continues to strengthen DataNumen's position as an industry pioneer in data protection and recovery technology.
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IT Specialist at Partner Systems
Aaron Chichioco brings a wealth of expertise in IT solutions designed to streamline business operations, enhance cybersecurity, and improve overall efficiency. As an IT Specialist at Partner Systems, he develops forward-thinking tech strategies that foster growth and adaptability in an ever-evolving digital landscape. Driven by his passion for innovation and effective problem-solving, Aaron provides strategic insights into network infrastructure, cloud computing, and IT best practices, ensuring companies remain secure, agile, and competitive.
Director of Operations at TC Tech Systems
My passion lies in creating relationships with clients and end users, from the first "hello" to the latest support ticket. Through my years of experience in the VoIP, IT/MSP and security industries, I allow firms to make confident choices when selecting TC Tech Systems as their next technology partner.
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Change Management Consultant
An experience designer and strategist driven by servant leadership. My passion is ensuring humans are considered thoughtfully and wholly throughout any project, as that is the strongest way for any organization to achieve success, let alone greatness. Getting there takes a unique and complex game of 3-D chess. Helping teams and organizations foster innovation by developing the skills and capabilities internally, to strengthen the corporate customer and product experiences to the next stage of possibility.
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Director at My Tech Team
As the MD of both My Tech Team and My Tech Geek Limited, I have over 20 years of experience in leading and managing IT projects and services for various clients and sectors. I have a strong background in IT infrastructure management, Microsoft products, and business management, as well as a Cyber Essentials certification scheme advocate, it that demonstrates my commitment to cybersecurity best practices. My mission is to provide innovative, reliable, and cost-effective IT solutions that meet the needs and expectations of my customers and stakeholders. I am passionate about leveraging technology to create value, enhance efficiency, and improve security for my clients and partners. I value collaboration, integrity, and excellence, and I strive to foster a culture of innovation, learning, and growth within my teams and organizations.
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Owner at Computer Technicians
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VP of Technology & Business Solutions at Arc Intermeida
A digital media professional focused on Strategy and Development as well as Function and Design.Specialties: Creativity, Interactive Strategy, Web & Interface Design, Front End Development, Wordpress Development.
Showing 20 of 191 experts
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Featured.com offers access to a diverse range of IT Service Management experts, including ITIL practitioners, service desk managers, ITSM consultants, and IT operations specialists. Our platform connects you with professionals experienced in areas such as incident management, change management, service level agreements (SLAs), and continuous service improvement. Whether you need insights on ITSM frameworks, tool implementation, or best practices, you'll find relevant experts to enhance your content or projects.
Featured.com provides IT Service Management experts with valuable opportunities to showcase their expertise and expand their professional network. By joining our platform, experts can connect with top publishers, contribute to high-profile articles, and gain exposure in leading industry publications. This visibility can lead to increased credibility, potential speaking engagements, and new business opportunities, helping ITSM professionals establish themselves as thought leaders in their field.
Publishers can significantly enhance their content by leveraging IT Service Management experts from Featured.com. These specialists provide authoritative quotes, in-depth analysis, and real-world examples that add credibility and value to articles, whitepapers, and reports. By incorporating expert insights, publishers can create more engaging, informative content that resonates with their target audience and improves their reputation as a trusted source of ITSM information.
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