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IT Service Management (ITSM) is the backbone of efficient, reliable technology operations in today's digital-first world. Featured.com presents a curated directory of top ITSM experts who excel in optimizing service delivery, streamlining IT processes, and aligning technology with business goals. Our featured professionals have shared their insights in leading publications, offering practical strategies for everything from incident management to continual service improvement. For publishers and journalists, this directory provides quick access to authoritative sources who can lend credibility to your ITSM-related content. For IT professionals and consultants, it's an opportunity to showcase your expertise and connect with major media outlets seeking your unique perspective. Whether you're looking to enhance your IT operations or create compelling content about service management, you'll find valuable connections here. Explore our directory to discover ITSM experts who can provide the knowledge and insights you need.
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Manager -IT at S&IB Services Private Limited
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CIO at DataNumen
Robert Chen is the Chief Information Officer of DataNumen, a global leader in data recovery software. With a strategic focus on information systems and digital infrastructure, Robert ensures the seamless operation of DataNumen's global IT framework across offices in the UK, US, Hong Kong, Germany, and Australia. His leadership in implementing robust information management practices supports the company's mission to deliver exceptional data recovery solutions to clients in more than 240 countries. Robert oversees DataNumen's internal data security protocols and cloud-based service architecture, establishing a resilient foundation that enables the company to practice what it preaches in data protection. His expertise in enterprise information systems has been instrumental in developing scalable IT solutions that support DataNumen's growth while maintaining the highest standards of data integrity and security. Working alongside Fortune Global 500 clients—including Toyota, FedEx, HP, Procter & Gamble, and Dell—Robert provides valuable insights on information governance and disaster recovery planning. He leads cross-functional initiatives to align DataNumen's IT infrastructure with evolving customer needs and regulatory requirements worldwide. Through his commitment to operational excellence and innovative information management strategies, Robert strengthens DataNumen's reputation as a trusted partner in data protection and recovery across the global marketplace.
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CTO at DataNumen
David Chen is the Chief Technology Officer of DataNumen, a global leader in data recovery software. With extensive expertise in software engineering and data recovery technologies, David leads the company's technical vision and innovation strategy. He oversees DataNumen's research and development initiatives, driving the creation of cutting-edge solutions that address complex data loss scenarios across various platforms. Under David's technical leadership, DataNumen has developed proprietary algorithms and methodologies that achieve industry-leading recovery rates for corrupted files across numerous formats. He directs the company's engineering teams across global offices in the UK, US, Hong Kong, Germany, and Australia, fostering a culture of technical excellence and innovation that serves clients in more than 240 countries. David works closely with Fortune Global 500 companies—including Toyota, FedEx, HP, Procter & Gamble, and Dell—to understand their evolving data protection challenges and develop tailored technical solutions. His contributions to DataNumen's SDK have been instrumental in enabling seamless integration of the company's recovery technologies into enterprise systems worldwide. Through his technical expertise and forward-thinking approach, David continues to strengthen DataNumen's position as an industry pioneer in data protection and recovery technology.
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Owner at Computer Technicians
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CMO & Director at B2B Planr
Steven Manifold is a Chief Marketing Officer with 25 years of experience in B2B marketing. Steven has built the marketing function at Ubisense, a spatial-awareness (IoT) platform provider for the global manufacturing industry, and previously held several marketing and leadership positions at Pegasystems, a Cambridge, MA-headquartered software vendor, and IBM, one of the world's largest IT companies, operating in over 170 countries. Steven is the owner of Tayona Digital, a B2B Marketing Advisory dedicated to helping smaller technology and manufacturing companies drive revenue from effective marketing programs. Tayona Digital also produced B2B Planr - an online planning application to help B2B marketers plan and track strategies, activities, budget, and results. Steven holds an MBA from Warwick University, is a Chartered Marketer with the CIM in the UK, and has several technical certifications in marketing platforms, CRM, and AI.
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CIO
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Systems Administrator at Urban IT, Inc.
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Senior IT Systems Analyst
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IT Director at DSS
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Director, IT
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Senior Technical Manager at GO Technology Group Managed IT Services
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CEO at IT Monks
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IT Infrastructure & Cyber Security Advisor at Trustack
IT & Security Operations Manager
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IT Consultant at Vestra Inet
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Sr Advisor at Versatile Consulting
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CIO at S.J. Rollins Technologies, Inc.
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Office Manager at SD IT Services
CIO at DataNumen
CISO at TrustNet
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Showing 20 of 184 experts
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Featured.com offers access to a diverse range of IT Service Management experts, including ITIL practitioners, service desk managers, ITSM consultants, and IT operations specialists. Our platform connects you with professionals experienced in areas such as incident management, change management, service level agreements (SLAs), and continuous service improvement. Whether you need insights on ITSM frameworks, tool implementation, or best practices, you'll find relevant experts to enhance your content or projects.
Featured.com provides IT Service Management experts with valuable opportunities to showcase their expertise and expand their professional network. By joining our platform, experts can connect with top publishers, contribute to high-profile articles, and gain exposure in leading industry publications. This visibility can lead to increased credibility, potential speaking engagements, and new business opportunities, helping ITSM professionals establish themselves as thought leaders in their field.
Publishers can significantly enhance their content by leveraging IT Service Management experts from Featured.com. These specialists provide authoritative quotes, in-depth analysis, and real-world examples that add credibility and value to articles, whitepapers, and reports. By incorporating expert insights, publishers can create more engaging, informative content that resonates with their target audience and improves their reputation as a trusted source of ITSM information.
Featured.com streamlines the process of connecting publishers with IT Service Management experts through our user-friendly platform. Publishers can browse expert profiles, view their areas of expertise, and send collaboration requests directly through the site. Experts receive notifications about relevant opportunities and can respond to requests that align with their knowledge and experience. Our system is designed to make the collaboration process efficient and effective for both parties, ensuring timely and valuable contributions to ITSM-related content.
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