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Customer Relationship Management (CRM) systems are the backbone of modern business operations, streamlining customer interactions and driving sales growth. Featured.com presents a comprehensive directory of CRM experts who are at the forefront of implementing and optimizing these powerful tools. Our curated list includes seasoned professionals with deep knowledge in sales automation, customer data analysis, and CRM strategy. These experts regularly contribute to leading publications, sharing insights on maximizing ROI, improving customer retention, and leveraging CRM for data-driven decision-making. For publishers seeking authoritative voices on CRM trends and best practices, this directory offers quick access to knowledgeable sources. For CRM consultants and specialists, it's an opportunity to showcase expertise and connect with top media outlets. Discover the perfect CRM expert for your next article, interview, or project by exploring our directory below.
Showing 20 of 110 experts
CRM Consultant at DigitalSocius
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IT Specialist at Partner Systems
CEO at SuccessCX
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Real Estate CRM at Selldo
CMO at Simpro
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Founder at Strategic Database Systems
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SEO & Content Lead at BuddyCRM
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Customer Success Manager at GUIDEcx
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CEO at Cropler
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CRM at Sahajanand Laser Technology Limited
CMO at Cropler
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CEO at ZenCentiv
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Founder and Director at GoSolarQuotes
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Founder - Sales and Marketing at Oncourse CRM
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Customer Success Manager
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CRM Manager at Netflights
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Founder at SMBcrm
Co-Founder at Zentive
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EVP and Chief Operating Officer | Driving Growth, Enhancing Customer and Employee Experience at INSPIRO
Rommel Regino oversees the efficient delivery of the company’s CX solutions across its 12 global delivery centers. Rommel has 25 years of extensive work experience in the Business Process Outsourcing (BPO) and manufacturing industries, leading strategic initiatives including process improvement, people development, and project delivery and implementation. He is a champion of quality methodologies such as ISO 9001 & 14001, QS9000, Six Sigma, Total Quality Management, and COPC. Before joining Inspiro, he was Head of Voice for the Hubs, ANZ Global Services, as well as President and CEO of WNS GS Philippines. As Senior Director for Operations at Sykes Asia, he was instrumental in growing the business from 400 to over 9,000 people. In 2024, Rommel was named Business Intelligence Group’s Executive of the Year and awarded Asia Pacific Stevies Customer Service Leader of the Year. Rommel currently sits on the Boards of Inspiro Relia, Inc. and the Contact Center Association of the Philippines (CCAP).
CRM
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Showing 20 of 110 experts
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Experts should be ready to comment on cutting-edge CRM trends like AI-powered predictive analytics, integration with IoT devices, and the use of machine learning for personalized customer experiences. They should also be knowledgeable about mobile CRM advancements, social CRM strategies, and the increasing importance of data privacy and security in CRM systems. Discussing these trends can provide valuable forward-looking perspectives for publishers and demonstrate an expert's up-to-date industry knowledge.
Experts should be knowledgeable about three primary types of CRM systems: Operational CRM, which focuses on automating business processes; Analytical CRM, which emphasizes data analysis for better decision-making; and Collaborative CRM, which improves communication across departments. Additionally, they should be familiar with cloud-based CRM solutions, industry-specific CRM tools, and open-source options to provide comprehensive insights on CRM implementation and usage.
CRM experts can provide guidance on overcoming typical implementation hurdles such as user adoption, data migration, and system integration. They can offer strategies for effective change management, ensuring data quality, and aligning CRM functionality with business processes. Experts can also advise on selecting the right CRM solution based on company size, industry, and specific needs, helping to avoid costly mistakes and maximize ROI.
CRM system specialists can provide valuable insights on customer relationship management strategies, data analysis, and technology integration. They can offer expert commentary on how CRM tools improve customer retention, streamline sales processes, and enhance marketing efforts. Their expertise can help publishers create in-depth articles on business efficiency, customer experience optimization, and digital transformation in various industries.
Join our network of professionals and connect with journalists and publishers looking for your expertise.