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Best CRM Systems Experts

Customer Relationship Management (CRM) systems are the backbone of modern business operations, streamlining customer interactions and driving sales growth. Featured.com presents a comprehensive directory of CRM experts who are at the forefront of implementing and optimizing these powerful tools. Our curated list includes seasoned professionals with deep knowledge in sales automation, customer data analysis, and CRM strategy. These experts regularly contribute to leading publications, sharing insights on maximizing ROI, improving customer retention, and leveraging CRM for data-driven decision-making. For publishers seeking authoritative voices on CRM trends and best practices, this directory offers quick access to knowledgeable sources. For CRM consultants and specialists, it's an opportunity to showcase expertise and connect with top media outlets. Discover the perfect CRM expert for your next article, interview, or project by exploring our directory below.

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Showing 20 of 122 experts

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Mathew Omeike

CRM Consultant at DigitalSocius

Agile Methodologies
Analysis
Business Analysis
+2 more

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Pierce Baugh

Founder at Strategic Database Systems

Business Development
Consulting
Data Analysis
+2 more

Give your business a strategic advantage. As strategic partner I help organizations develop and manage SaaS platforms based on a proprietary methodology that combines information management, staff development and system design that delivers applications that work not only the day they're delivered but for years to come. I have a proven 3 step process that puts your data to work for you.1. Get your arms around your data - Making your data visible and accessible2. Automate repetitive tasks - Save time while increasing communication with your stakeholders3. Analyze - Empower better decision making through intuitive dashboardsWhen you're ready to make your data your competitive advantage, reach out to me on LinkedIn and we'll schedule time to see how we can put your data to work for you.

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Matthias Werner

CRM Specialist & Entrepreneuer at High Block

Big Data
Business Development
Business Intelligence
+2 more

Passionate data-enthusiast with analytical thinking and positive mindset. Always interested in exchanging thoughts and getting new insights across disciplines.

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Warren Davies

Director & Owner at BeyondCRM

Account Management
Analytics
Business Analysis
+2 more

Brisbane based with 15+ years experience gained with leading client and vendor companies throughout Australia, New Zealand, USA and Asia Pacific, covering: * Business Consulting: through Business Analysis and Strategic Consulting * Project Management: experienced in scoping and pricing software and service delivery, and managing a project through entire lifecycle; * Relationship Management: through Account Management, Service Delivery Management, Marketing & Alliance Management; * Domain expertise in customer focused initiatives (eg. CRM, Marketing Automation, BI etc)Roles have always required performing as the “bridge” between business and IT.Ideally suited to helping organisations leverage and maximise their relationships through improved processes and technology.Specialties: Marketing Automation, CRM and integration with related fields, such as Business Intelligence, Data Mining etc.

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Mark Dodds

Cyber Focus | Co-Owner at Compex IT | Birmingham

Acronis Backup
Active Directory
Backup Exec
+2 more

I’m Mark, Co-owner at Compex IT. We're a small (but perfectly formed) IT support +…

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Jena Eggert

CEO at Revenue Cycle Resources

Account Management
B2b Marketing Strategy
Brand Development
+2 more

A Healthcare Marketing Executive, founder|CEO of JER Marketing, is a dynamic marketing professional specializing in the healthcare and energy industries. In 20 years’ time, Jena has gained extensive experience in the healthcare technology field, including time spent serving as the marketing director of a national healthcare technology organization. Jena’s experience allows her to provide remarkable insight into the challenges of customer engagement, legislative education, and community support. Additionally, this expertise has funneled into a sophisticated understanding of the challenges facing the energy arena. Jena’s capacity to advance initiatives that enhance marketing communications facilitates complex and comprehensive solutions that help you realize your organization’s goals.

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Stefan Chekanov

CEO at Brosix

Ajax
Android
Business Strategy
+2 more

I’ve been programming since 1985 and working professionally since 1994. Over the years…

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Jackson Hill

Customer Success Manager at GUIDEcx

Accounting
Account Management
Apics
+2 more

Grateful for God, my wife, my kids, and my health.

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Marie Sinkova

CMO at Cropler

Artificial Intelligence
Attention To Detail
Brand Design
+2 more

*A Marketer with 6-year experience, incl. social, brand, content, influence marketing, and assets production direction*A Leader who managed a team of 35+ direct reports and is experienced in non-direct teams’ management*A Team Player who establishes and maintains effective collaboration with cross-functional and multinational teams My portfolio - http://creative.marie.tilda.ws/

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Paul Bichsel

CEO at SuccessCX

Customer Experience
Customer Service
HubSpot
+3 more

I’m the CEO and Founder of SuccessCX, where we help organisations turn customer experience into a growth engine. With over 20 years in CX and operations, I’ve led teams through the intersection of strategy, technology, and execution—delivering outcomes that improve loyalty, efficiency, and revenue. At SuccessCX, we specialise in helping businesses unlock the full potential of Zendesk and their wider CX tech stack. Our focus is simple: build systems and strategies that reduce friction for customers, empower frontline teams, and drive measurable business value. My approach combines hands-on operational knowledge with a strategic lens. I believe great customer experience isn’t just support—it’s a competitive advantage when it’s designed and executed well. Always open to conversations about CX innovation, AI in customer support, and building scalable service operations.

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Terence Daniels

Customer Success Manager

Account Management
Analytical Skills
Budgets
+2 more

I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.

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Joshua Wendt

Founder at SMBcrm

Account Management
Amazon Web Services
Business Development
+2 more

As a US Veteran, Small Business Owner, and Executive level team member for different company's I have never been one to shy away from a challenge or look for the easy way out. Always looking for both opportunities to learn and opportunities to produce in a world that is ever changing and growing.

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Jessica Andrews

VP Marketing at Copper

Account Management
Adobe Creative Suite
Ad Optimization
+2 more

Hi there! I’m Jessica and I’m VP Marketing at Copper - the CRM for agencies, consultants and media. I specialize in customer lifecycle, product marketing and go-to-market strategy.

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Rachel Truair

CMO at Simpro

Account Management
B2b Marketing Strategy
Blogging
+2 more

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KC Chen

Founder at Bandung Holidays

Advertising
Blogging
Business Development
+2 more

SEO and Web Design Specialist at KKT Management Enhance digital strategies and website functionalities. Improve search engine rankings and design user-centric interfaces. Conduct successful SEO campaigns, staying abreast of the latest trends and algorithms. Operations Manager at Anna Nasi Lemak Spicy Asia City Manage day-to-day operations and spearhead online presence. Oversee digital engagement and brand management. Integrate traditional marketing with digital solutions to boost brand visibility and customer interaction.

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Joanne Moretti

CRO at Fictiv

Business Alliances
Business Development
Channel Partners
+2 more

Proud family woman and go-to-market executive helping Fictiv deliver the future of manufacturing today! Fictiv simplifies sourcing for our customers in a world of economic and global supply chain uncertainty. Our intelligent platform, global network of Fictiv partner factories and amazing employees help small and large enterprises get hardware products to market 40-70% faster, help our customers expand gross margins by reducing COGS st least 20% and provide access to some of the best supply chain managers, engineers, quality experts, logistics and export experts when good talent is hard to find or too expensive. To date, Fictiv has delivered more than 30 million parts to 3,300 different companies from our locations in the U.S., Mexico, China and India to help engineers and sourcing managers from prototyping to pre-production to production with the best speed and quality all at the right price!

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Ender Ozkanal

Founder at Customer Service Pal

Ado.net
Ajax
Asp.net
+2 more

I have over 20 years of experience in the software development industry, specializing in software development, product ownership, project management of web/mobile applications, business intelligence & data integration solutions. I have a master's degree in software engineering and certifications from Microsoft, demonstrating my technical proficiency and lifelong learning.I serve as the key liaison between stakeholders and development/product/sales/support teams, translating business requirements into user stories, prioritizing the backlog and facilitating agile ceremonies. I also leverage my technical acumen and experience to provide guidance and feedback to the developers, analysts and testers.

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Joshua Murphy

CEO at CRM Squirrel

AI-Powered Outreach & Automation
API Integrations for Sales Systems
Business Automations
+14 more

Joshua Murphy is the CEO of CRM Squirrel, a global Pipedrive Partner and consulting agency helping businesses optimize their sales processes through expert CRM setup, automation, and training. He also leads Agency Squirrel, the parent group of specialized companies including SEO Squirrel (SEO and web development) and Email Squirrel (AI-powered outbound campaigns). With operations across the UK, USA, Australia, and Canada, Joshua works with clients in industries including law, real estate, SaaS, finance, and eCommerce. His focus is building scalable systems that eliminate manual inefficiencies and drive measurable growth. Reporters and business writers often turn to Joshua for commentary on CRM strategy, sales automation, AI-driven marketing, SEO, and scaling service-based businesses. By combining hands-on experience running multiple companies with a global client base, he offers practical insights that bridge technology, marketing, and business strategy.

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Jemicah Marasigan

Content Marketing Manager at Copper CRM

Accenture Life Insurance And Annuity Platform
Adobe Photoshop
Blogging
+2 more

Have questions about my journalism to marketing journey? Need some content for your business? Just want to chat? My (metaphorical) door is always open for virtual coffee chats or mentorship sessions! A storyteller at heart, I love to help people, brands, and organizations craft their digital narratives with words, photos, videos, graphics, or social media. I’m a curious individual with a passion for the people and places around me. That curiosity is the reason I always strive to learn and grow, in both professional and personal settings. Find my work at www.whatajem.com

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Alex Kulik

CEO at ZenCentiv

Analysis
Analytics
Business Analysis
+2 more

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Showing 20 of 122 experts

Machine Learning
Infrastructure as a Service (IaaS)
Systems Engineering
IT Governance
Cloud Migration
Edge Computing
Technology Integration
Software Maintenance
Open Source Software
Data Science

What emerging trends in CRM systems should experts be prepared to discuss?

Experts should be ready to comment on cutting-edge CRM trends like AI-powered predictive analytics, integration with IoT devices, and the use of machine learning for personalized customer experiences. They should also be knowledgeable about mobile CRM advancements, social CRM strategies, and the increasing importance of data privacy and security in CRM systems. Discussing these trends can provide valuable forward-looking perspectives for publishers and demonstrate an expert's up-to-date industry knowledge.

What are the main types of CRM systems experts should be familiar with?

Experts should be knowledgeable about three primary types of CRM systems: Operational CRM, which focuses on automating business processes; Analytical CRM, which emphasizes data analysis for better decision-making; and Collaborative CRM, which improves communication across departments. Additionally, they should be familiar with cloud-based CRM solutions, industry-specific CRM tools, and open-source options to provide comprehensive insights on CRM implementation and usage.

How can CRM experts address common implementation challenges?

CRM experts can provide guidance on overcoming typical implementation hurdles such as user adoption, data migration, and system integration. They can offer strategies for effective change management, ensuring data quality, and aligning CRM functionality with business processes. Experts can also advise on selecting the right CRM solution based on company size, industry, and specific needs, helping to avoid costly mistakes and maximize ROI.

What expertise can CRM system specialists offer to publishers?

CRM system specialists can provide valuable insights on customer relationship management strategies, data analysis, and technology integration. They can offer expert commentary on how CRM tools improve customer retention, streamline sales processes, and enhance marketing efforts. Their expertise can help publishers create in-depth articles on business efficiency, customer experience optimization, and digital transformation in various industries.

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