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Best CRM Systems Experts

Customer Relationship Management (CRM) systems are the backbone of modern business operations, streamlining customer interactions and driving sales growth. Featured.com presents a comprehensive directory of CRM experts who are at the forefront of implementing and optimizing these powerful tools. Our curated list includes seasoned professionals with deep knowledge in sales automation, customer data analysis, and CRM strategy. These experts regularly contribute to leading publications, sharing insights on maximizing ROI, improving customer retention, and leveraging CRM for data-driven decision-making. For publishers seeking authoritative voices on CRM trends and best practices, this directory offers quick access to knowledgeable sources. For CRM consultants and specialists, it's an opportunity to showcase expertise and connect with top media outlets. Discover the perfect CRM expert for your next article, interview, or project by exploring our directory below.

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Showing 20 of 136 experts

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Mathew Omeike

CRM Consultant at DigitalSocius

Agile Methodologies
Analysis
Business Analysis
+2 more

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Pierce Baugh

Founder at Strategic Database Systems

Business Development
Consulting
Data Analysis
+2 more

Give your business a strategic advantage. As strategic partner I help organizations develop and manage SaaS platforms based on a proprietary methodology that combines information management, staff development and system design that delivers applications that work not only the day they're delivered but for years to come. I have a proven 3 step process that puts your data to work for you.1. Get your arms around your data - Making your data visible and accessible2. Automate repetitive tasks - Save time while increasing communication with your stakeholders3. Analyze - Empower better decision making through intuitive dashboardsWhen you're ready to make your data your competitive advantage, reach out to me on LinkedIn and we'll schedule time to see how we can put your data to work for you.

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Matthias Werner

CRM Specialist & Entrepreneuer at High Block

Big Data
Business Development
Business Intelligence
+2 more

Passionate data-enthusiast with analytical thinking and positive mindset. Always interested in exchanging thoughts and getting new insights across disciplines.

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Warren Davies

Director & Owner at BeyondCRM

Account Management
Analytics
Business Analysis
+2 more

Brisbane based with 15+ years experience gained with leading client and vendor companies throughout Australia, New Zealand, USA and Asia Pacific, covering: * Business Consulting: through Business Analysis and Strategic Consulting * Project Management: experienced in scoping and pricing software and service delivery, and managing a project through entire lifecycle; * Relationship Management: through Account Management, Service Delivery Management, Marketing & Alliance Management; * Domain expertise in customer focused initiatives (eg. CRM, Marketing Automation, BI etc)Roles have always required performing as the “bridge” between business and IT.Ideally suited to helping organisations leverage and maximise their relationships through improved processes and technology.Specialties: Marketing Automation, CRM and integration with related fields, such as Business Intelligence, Data Mining etc.

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Terence Daniels

Customer Success Manager

Account Management
Analytical Skills
Budgets
+2 more

I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.

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Ender Ozkanal

Founder at Customer Service Pal

Ado.net
Ajax
Asp.net
+2 more

I have over 20 years of experience in the software development industry, specializing in software development, product ownership, project management of web/mobile applications, business intelligence & data integration solutions. I have a master's degree in software engineering and certifications from Microsoft, demonstrating my technical proficiency and lifelong learning.I serve as the key liaison between stakeholders and development/product/sales/support teams, translating business requirements into user stories, prioritizing the backlog and facilitating agile ceremonies. I also leverage my technical acumen and experience to provide guidance and feedback to the developers, analysts and testers.

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Mark Dodds

Cyber Focus | Co-Owner at Compex IT | Birmingham

Acronis Backup
Active Directory
Backup Exec
+2 more

I’m Mark, Co-owner at Compex IT. We're a small (but perfectly formed) IT support +…

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Joshua Murphy

CEO at CRM Squirrel

AI-Powered Outreach & Automation
API Integrations for Sales Systems
Business Automations
+14 more

Joshua Murphy is the CEO of CRM Squirrel, a global Pipedrive Partner and consulting agency helping businesses optimize their sales processes through expert CRM setup, automation, and training. He also leads Agency Squirrel, the parent group of specialized companies including SEO Squirrel (SEO and web development) and Email Squirrel (AI-powered outbound campaigns). With operations across the UK, USA, Australia, and Canada, Joshua works with clients in industries including law, real estate, SaaS, finance, and eCommerce. His focus is building scalable systems that eliminate manual inefficiencies and drive measurable growth. Reporters and business writers often turn to Joshua for commentary on CRM strategy, sales automation, AI-driven marketing, SEO, and scaling service-based businesses. By combining hands-on experience running multiple companies with a global client base, he offers practical insights that bridge technology, marketing, and business strategy.

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Jena Eggert

CEO at Revenue Cycle Resources

Account Management
B2b Marketing Strategy
Brand Development
+2 more

A Healthcare Marketing Executive, founder|CEO of JER Marketing, is a dynamic marketing professional specializing in the healthcare and energy industries. In 20 years’ time, Jena has gained extensive experience in the healthcare technology field, including time spent serving as the marketing director of a national healthcare technology organization. Jena’s experience allows her to provide remarkable insight into the challenges of customer engagement, legislative education, and community support. Additionally, this expertise has funneled into a sophisticated understanding of the challenges facing the energy arena. Jena’s capacity to advance initiatives that enhance marketing communications facilitates complex and comprehensive solutions that help you realize your organization’s goals.

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Stefan Chekanov

CEO at Brosix

Ajax
Android
Business Strategy
+2 more

I’ve been programming since 1985 and working professionally since 1994. Over the years…

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Jackson Hill

Customer Success Manager at GUIDEcx

Accounting
Account Management
Apics
+2 more

Grateful for God, my wife, my kids, and my health.

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Anton Liakhovskii

Founder at crino.io at crino.io

Kyiv, Ukraine
Business Strategy
Finance
Investment
+4 more

I built CRINO.IO as a platform for analyzing investor deals and the parameters behind them. The project focuses on making funding data more transparent, structured, and useful, helping to identify patterns in investment activity and improve deal analysis.

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Marie Sinkova

CMO at Cropler

Artificial Intelligence
Attention To Detail
Brand Design
+2 more

*A Marketer with 6-year experience, incl. social, brand, content, influence marketing, and assets production direction*A Leader who managed a team of 35+ direct reports and is experienced in non-direct teams’ management*A Team Player who establishes and maintains effective collaboration with cross-functional and multinational teams My portfolio - http://creative.marie.tilda.ws/

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Sira Masetti

Founder and CEO at Siry

Customer Experience
Customer Loyalty
Customer Retention
+4 more

I help businesses achieve Customer Excellence through data-driven quality audits, mystery customer programs, and actionable insights that boost satisfaction, loyalty, and revenue. With over 10 years of experience in quality management, I turn customer service into a strategic advantage that drives long-term success.

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Paul Bichsel

CEO at SuccessCX

Customer Experience
Customer Service
HubSpot
+3 more

I’m the CEO and Founder of SuccessCX, where we help organisations turn customer experience into a growth engine. With over 20 years in CX and operations, I’ve led teams through the intersection of strategy, technology, and execution—delivering outcomes that improve loyalty, efficiency, and revenue. At SuccessCX, we specialise in helping businesses unlock the full potential of Zendesk and their wider CX tech stack. Our focus is simple: build systems and strategies that reduce friction for customers, empower frontline teams, and drive measurable business value. My approach combines hands-on operational knowledge with a strategic lens. I believe great customer experience isn’t just support—it’s a competitive advantage when it’s designed and executed well. Always open to conversations about CX innovation, AI in customer support, and building scalable service operations.

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Kimberly Davis

Customer Success Manager at Freelance/Contractor

Account Management
Addie
Administrative Assistance
+2 more

As an experienced Instructional Designer and L&D specialist, I bring a passion for creating engaging and effective learning experiences that drive measurable results. With a strong background in adult learning principles, curriculum development, training, e-learning authoring tools, and LMS administration, I am skilled at scoping, analysis, and building of learning assets, including e-learning content, multimedia, and written program materials. I am a collaborative team player with a proven ability to work effectively with SMEs, business line managers, and stakeholders to create quality and engaging learning experiences. My strong organizational and project management skills, specifically SCRUM, enable me to manage program overviews, project plans, and quality checks for learning programs and assets. I am also experienced in live facilitation and have a strong advocacy for equity in learning design through diversity, accessibility, and inclusivity.E-learning authoring tools I use are: CamtasiaAdobe CaptivateArticulate StorylineVideo ScribeLectora InspireCanvaGoogle SuiteWordpress

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Uttam Mogilicherla

Founder at Mpire Solutions

Boston, MA, USA
AI Automation
Automation
Business Development
+3 more

Mpire Solutions is a digital transformation agency helping businesses simplify growth through smarter technology. As a certified HubSpot and automation partner, we specialize in CRM implementations, API integrations, and workflow automation using platforms like HubSpot and n8n. Our mission is to bridge the gap between marketing, sales, and operations so organizations can make data-driven decisions and scale efficiently. Over the past decade, we’ve helped B2B and enterprise teams streamline processes, improve lead management, and maximize ROI with custom HubSpot integrations and automation strategies.

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William Nix

Owner at Prompt AI Consulting

Ai Music
Artificial Intelligence
Blueprint Reading
+2 more

With two decades of hands-on experience in field service, capital equipment maintenance, and project management, I have successfully overseen hundreds of equipment implementations and installations in the water, pharmaceutical, and printing industries. My background includes comprehensive onsite installations, troubleshooting, end-user training, and post-sale support, ensuring seamless project execution and optimal system performance for customers.Currently, in the software sector, I apply my extensive practical experience to lead and manage 16-20 week complex Dealer Management Software (DMS) implementations. I specialize in transitioning customers from legacy systems to our cutting-edge Karmak Fusion platform, tailored for the heavy-duty truck and trailer industry.I pride myself on my ability to collaborate effectively with cross-functional teams, communicate clearly, and creatively solve problems. Whether guiding internal teams or working closely with customers, my focus is always on delivering exceptional results and ensuring customer satisfaction.

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Nitin Chauhan

CEO at NITSAN

Ajax
Asp.net
Business Development
+2 more

CEO | Tech Visionary | TYPO3 Trailblazer With a decade-plus journey in the digital world, I’ve had the privilege of building two standout ventures, NITSAN Technologies and T3Planet, that are reshaping how businesses experience TYPO3 and open-source web solutions. I lead a powerhouse team of 35+ TYPO3 specialists, engineers, and marketers who are as obsessed with quality and innovation as I am. My core focus is strategy: driving business transformation, fostering high-value collaborations, and keeping our clients ahead of the curve in a fast-evolving digital landscape. NITSAN is our full-service TYPO3 agency, known across Europe, especially Germany, for delivering performance-driven, enterprise-grade solutions. At the same time, T3Planet is our bold answer to market demands: the world’s first TYPO3 product marketplace and SaaS platform, designed to bring TYPO3 to users’ fingertips, easier, faster, smarter. From coding PHP scripts in the early days to signing cross-border partnerships and scaling SaaS innovations, my role has constantly evolved, but the mission stays the same: Build. Simplify. Empower. Let’s keep building what’s next.

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Kevin Hall

Marketing Operations at Webserv

A/b Testing
Adobe Creative Suite
Adobe Illustrator
+2 more

Digital Marketer with a background in user experience, digital design, and search engine optimization. I make data-driven decisions and turn actionable insights into SQLs and Revenue.

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Showing 20 of 136 experts

What emerging trends in CRM systems should experts be prepared to discuss?

Experts should be ready to comment on cutting-edge CRM trends like AI-powered predictive analytics, integration with IoT devices, and the use of machine learning for personalized customer experiences. They should also be knowledgeable about mobile CRM advancements, social CRM strategies, and the increasing importance of data privacy and security in CRM systems. Discussing these trends can provide valuable forward-looking perspectives for publishers and demonstrate an expert's up-to-date industry knowledge.

What are the main types of CRM systems experts should be familiar with?

Experts should be knowledgeable about three primary types of CRM systems: Operational CRM, which focuses on automating business processes; Analytical CRM, which emphasizes data analysis for better decision-making; and Collaborative CRM, which improves communication across departments. Additionally, they should be familiar with cloud-based CRM solutions, industry-specific CRM tools, and open-source options to provide comprehensive insights on CRM implementation and usage.

How can CRM experts address common implementation challenges?

CRM experts can provide guidance on overcoming typical implementation hurdles such as user adoption, data migration, and system integration. They can offer strategies for effective change management, ensuring data quality, and aligning CRM functionality with business processes. Experts can also advise on selecting the right CRM solution based on company size, industry, and specific needs, helping to avoid costly mistakes and maximize ROI.

What expertise can CRM system specialists offer to publishers?

CRM system specialists can provide valuable insights on customer relationship management strategies, data analysis, and technology integration. They can offer expert commentary on how CRM tools improve customer retention, streamline sales processes, and enhance marketing efforts. Their expertise can help publishers create in-depth articles on business efficiency, customer experience optimization, and digital transformation in various industries.

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Software Performance
Database Management
IT Budgeting
Digital Workplace
Embedded Systems
E-commerce Technology
Digital Collaboration
Mobile Device Management
Cloud Security
Machine Learning