Customer Relationship Management (CRM) systems are the backbone of modern business operations, streamlining customer interactions and driving sales growth. Featured.com presents a comprehensive directory of CRM experts who are at the forefront of implementing and optimizing these powerful tools. Our curated list includes seasoned professionals with deep knowledge in sales automation, customer data analysis, and CRM strategy. These experts regularly contribute to leading publications, sharing insights on maximizing ROI, improving customer retention, and leveraging CRM for data-driven decision-making. For publishers seeking authoritative voices on CRM trends and best practices, this directory offers quick access to knowledgeable sources. For CRM consultants and specialists, it's an opportunity to showcase expertise and connect with top media outlets. Discover the perfect CRM expert for your next article, interview, or project by exploring our directory below.
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CRM Consultant at DigitalSocius
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Founder at Strategic Database Systems
Give your business a strategic advantage. As strategic partner I help organizations develop and manage SaaS platforms based on a proprietary methodology that combines information management, staff development and system design that delivers applications that work not only the day they're delivered but for years to come. I have a proven 3 step process that puts your data to work for you.1. Get your arms around your data - Making your data visible and accessible2. Automate repetitive tasks - Save time while increasing communication with your stakeholders3. Analyze - Empower better decision making through intuitive dashboardsWhen you're ready to make your data your competitive advantage, reach out to me on LinkedIn and we'll schedule time to see how we can put your data to work for you.
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Director & Owner at BeyondCRM
Brisbane based with 15+ years experience gained with leading client and vendor companies throughout Australia, New Zealand, USA and Asia Pacific, covering: * Business Consulting: through Business Analysis and Strategic Consulting * Project Management: experienced in scoping and pricing software and service delivery, and managing a project through entire lifecycle; * Relationship Management: through Account Management, Service Delivery Management, Marketing & Alliance Management; * Domain expertise in customer focused initiatives (eg. CRM, Marketing Automation, BI etc)Roles have always required performing as the “bridge” between business and IT.Ideally suited to helping organisations leverage and maximise their relationships through improved processes and technology.Specialties: Marketing Automation, CRM and integration with related fields, such as Business Intelligence, Data Mining etc.
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Cyber Focus | Co-Owner at Compex IT | Birmingham
I’m Mark, Co-owner at Compex IT. We're a small (but perfectly formed) IT support +…
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CEO at Revenue Cycle Resources
A Healthcare Marketing Executive, founder|CEO of JER Marketing, is a dynamic marketing professional specializing in the healthcare and energy industries. In 20 years’ time, Jena has gained extensive experience in the healthcare technology field, including time spent serving as the marketing director of a national healthcare technology organization. Jena’s experience allows her to provide remarkable insight into the challenges of customer engagement, legislative education, and community support. Additionally, this expertise has funneled into a sophisticated understanding of the challenges facing the energy arena. Jena’s capacity to advance initiatives that enhance marketing communications facilitates complex and comprehensive solutions that help you realize your organization’s goals.
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CEO at Brosix
I’ve been programming since 1985 and working professionally since 1994. Over the years…
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Customer Success Manager at GUIDEcx
Grateful for God, my wife, my kids, and my health.
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CMO at Cropler
*A Marketer with 6-year experience, incl. social, brand, content, influence marketing, and assets production direction*A Leader who managed a team of 35+ direct reports and is experienced in non-direct teams’ management*A Team Player who establishes and maintains effective collaboration with cross-functional and multinational teams My portfolio - http://creative.marie.tilda.ws/
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CRM Specialist & Solopreneur at High Block
Passionate data-enthusiast with analytical thinking and positive mindset. Always interested in exchanging thoughts and getting new insights across disciplines.
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Customer Success Manager
I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.
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Founder at SMBcrm
As a US Veteran, Small Business Owner, and Executive level team member for different company's I have never been one to shy away from a challenge or look for the easy way out. Always looking for both opportunities to learn and opportunities to produce in a world that is ever changing and growing.
VP Marketing at Copper
Hi there! I’m Jessica and I’m VP Marketing at Copper - the CRM for agencies, consultants and media. I specialize in customer lifecycle, product marketing and go-to-market strategy.
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CMO at Simpro
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CRO at Fictiv
Proud family woman and go-to-market executive helping Fictiv deliver the future of manufacturing today! Fictiv simplifies sourcing for our customers in a world of economic and global supply chain uncertainty. Our intelligent platform, global network of Fictiv partner factories and amazing employees help small and large enterprises get hardware products to market 40-70% faster, help our customers expand gross margins by reducing COGS st least 20% and provide access to some of the best supply chain managers, engineers, quality experts, logistics and export experts when good talent is hard to find or too expensive. To date, Fictiv has delivered more than 30 million parts to 3,300 different companies from our locations in the U.S., Mexico, China and India to help engineers and sourcing managers from prototyping to pre-production to production with the best speed and quality all at the right price!
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Founder at Customer Service Pal
I have over 20 years of experience in the software development industry, specializing in software development, product ownership, project management of web/mobile applications, business intelligence & data integration solutions. I have a master's degree in software engineering and certifications from Microsoft, demonstrating my technical proficiency and lifelong learning.I serve as the key liaison between stakeholders and development/product/sales/support teams, translating business requirements into user stories, prioritizing the backlog and facilitating agile ceremonies. I also leverage my technical acumen and experience to provide guidance and feedback to the developers, analysts and testers.
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Content Marketing Manager at Copper CRM
Have questions about my journalism to marketing journey? Need some content for your business? Just want to chat? My (metaphorical) door is always open for virtual coffee chats or mentorship sessions! A storyteller at heart, I love to help people, brands, and organizations craft their digital narratives with words, photos, videos, graphics, or social media. I’m a curious individual with a passion for the people and places around me. That curiosity is the reason I always strive to learn and grow, in both professional and personal settings. Find my work at www.whatajem.com
CEO at ZenCentiv
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Founder at DrillerDB
I am a web developer and rocket photographer in the Chicago area, currently working on freelance web design projects for small businesses as well as photography for schools and institutions.
Customer Success Manager at Freelance/Contractor
As an experienced Instructional Designer and L&D specialist, I bring a passion for creating engaging and effective learning experiences that drive measurable results. With a strong background in adult learning principles, curriculum development, training, e-learning authoring tools, and LMS administration, I am skilled at scoping, analysis, and building of learning assets, including e-learning content, multimedia, and written program materials. I am a collaborative team player with a proven ability to work effectively with SMEs, business line managers, and stakeholders to create quality and engaging learning experiences. My strong organizational and project management skills, specifically SCRUM, enable me to manage program overviews, project plans, and quality checks for learning programs and assets. I am also experienced in live facilitation and have a strong advocacy for equity in learning design through diversity, accessibility, and inclusivity.E-learning authoring tools I use are: CamtasiaAdobe CaptivateArticulate StorylineVideo ScribeLectora InspireCanvaGoogle SuiteWordpress
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VP Design at Copper CRM
I'm a Product Designer and Manager living in Salt Lake City, Utah. I love making products for Mac, iOS, and of course, the web. I know the term designer can be a little hard to know what you're getting, so I'll be more descriptive. I’m one hundred percent, totally, unquestionably a generalist. I’m not the strongest visual designer, although sometimes I surprise myself, I’m much more of an interaction designer. I code, and I love it, but I’m positively not the best at it. I love user research and am well-versed in its methodologies, especially quick and dirty methods that let me get to other parts of the design process I like faster. I love working with others to develop and focus the vision of products and services. Lastly, I love people — getting to know them, understanding them, working with them, and above all, enabling them. Like I said, I'm pretty much a generalist.
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Experts should be ready to comment on cutting-edge CRM trends like AI-powered predictive analytics, integration with IoT devices, and the use of machine learning for personalized customer experiences. They should also be knowledgeable about mobile CRM advancements, social CRM strategies, and the increasing importance of data privacy and security in CRM systems. Discussing these trends can provide valuable forward-looking perspectives for publishers and demonstrate an expert's up-to-date industry knowledge.
Experts should be knowledgeable about three primary types of CRM systems: Operational CRM, which focuses on automating business processes; Analytical CRM, which emphasizes data analysis for better decision-making; and Collaborative CRM, which improves communication across departments. Additionally, they should be familiar with cloud-based CRM solutions, industry-specific CRM tools, and open-source options to provide comprehensive insights on CRM implementation and usage.
CRM experts can provide guidance on overcoming typical implementation hurdles such as user adoption, data migration, and system integration. They can offer strategies for effective change management, ensuring data quality, and aligning CRM functionality with business processes. Experts can also advise on selecting the right CRM solution based on company size, industry, and specific needs, helping to avoid costly mistakes and maximize ROI.
CRM system specialists can provide valuable insights on customer relationship management strategies, data analysis, and technology integration. They can offer expert commentary on how CRM tools improve customer retention, streamline sales processes, and enhance marketing efforts. Their expertise can help publishers create in-depth articles on business efficiency, customer experience optimization, and digital transformation in various industries.
Join our network of professionals and connect with journalists and publishers looking for your expertise.