Best CRM Systems Experts

Automation in Sales & Customer Service for Mid-Sized Businesses I support mid-sized companies in Germany, Austria and Switzerland in their digital transformation - with a clear focus on making sales and customer service processes more efficient, scalable, and customer-friendly. As a managing director and digital expert with over 30 years of IT experience and more than 15 years dedicated to B2B eCommerce and process automation, I understand both the technological and business perspectives. 🔍 What sets me apart: – Deep understanding of the needs of mid-sized companies – Ability to translate complex processes into scalable digital solutions – Balanced approach between innovation and feasibility (“Think big, start small”) – Open to new ideas without discarding what already works 🧰 My toolbox (selection): – OroCommerce (certified partner since 2016) – BigCommerce, Directus, Zendesk, Make.com – ERP and PIM integration, API-first architectures – Low-code approaches for rapid implementation 🎙️ Active as: – Host and guest on podcasts about digital sales (see b2btalks.de) – Speaker at industry events (e.g., Praxisforum Mittelstand, Zenit) – Author of practical articles on eCommerce, self-service, and automation – Trusted partner for clients such as ABUS, Faber Kabel, Knipex, manroland Goss, Schneeberger 📌 What you can expect from me: – Clarity instead of buzzwords – Structured execution with deep technical expertise – Focus on what truly creates value: for customers, sales teams, and the company I believe: Digitalization starts with understanding people - not tools.

Give your business a strategic advantage. As strategic partner I help organizations develop and manage SaaS platforms based on a proprietary methodology that combines information management, staff development and system design that delivers applications that work not only the day they're delivered but for years to come. I have a proven 3 step process that puts your data to work for you.1. Get your arms around your data - Making your data visible and accessible2. Automate repetitive tasks - Save time while increasing communication with your stakeholders3. Analyze - Empower better decision making through intuitive dashboardsWhen you're ready to make your data your competitive advantage, reach out to me on LinkedIn and we'll schedule time to see how we can put your data to work for you.

Passionate data-enthusiast with analytical thinking and positive mindset. Always interested in exchanging thoughts and getting new insights across disciplines.

Brisbane based with 15+ years experience gained with leading client and vendor companies throughout Australia, New Zealand, USA and Asia Pacific, covering: * Business Consulting: through Business Analysis and Strategic Consulting * Project Management: experienced in scoping and pricing software and service delivery, and managing a project through entire lifecycle; * Relationship Management: through Account Management, Service Delivery Management, Marketing & Alliance Management; * Domain expertise in customer focused initiatives (eg. CRM, Marketing Automation, BI etc)Roles have always required performing as the “bridge” between business and IT.Ideally suited to helping organisations leverage and maximise their relationships through improved processes and technology.Specialties: Marketing Automation, CRM and integration with related fields, such as Business Intelligence, Data Mining etc.

Sam Gupta has been a digital transformation thought leader for nearly two decades, with the primary focus on business systems. Sam is rated as the #1 thought leader in the ERP and CRM categories and #15 in the digital transformation category on Thinkers 360. He is also among the top 100 thought leaders across all categories. He has been part of large transformation initiatives for Fortune 500 corporations, but now spends his time consulting with SMEs as a Principal Consultant at ElevatIQ. Sam regularly speaks at industry conferences and contributes his experiences through many popular blogs and publications. He also hosts a podcast called WBSRocks and co-hosts a show with distinguished analyst Robert Kramer called Analysts Gone Wild--focused on the enterprise software industry.

Andreas Christodoulou (best known as "andreascy") is a Belgium based Entrepreneur with a strong sense of purpose, vision, and personal control. He works with companies and like-minded achievers providing products and services that improve business. He is driven by their overall success.

I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.

I have over 20 years of experience in the software development industry, specializing in software development, product ownership, project management of web/mobile applications, business intelligence & data integration solutions. I have a master's degree in software engineering and certifications from Microsoft, demonstrating my technical proficiency and lifelong learning.I serve as the key liaison between stakeholders and development/product/sales/support teams, translating business requirements into user stories, prioritizing the backlog and facilitating agile ceremonies. I also leverage my technical acumen and experience to provide guidance and feedback to the developers, analysts and testers.

I’m Mark, Co-owner at Compex IT. We're a small (but perfectly formed) IT support +…

Joshua Murphy is the CEO of CRM Squirrel, a global Pipedrive Partner and consulting agency helping businesses optimize their sales processes through expert CRM setup, automation, and training. He also leads Agency Squirrel, the parent group of specialized companies including SEO Squirrel (SEO and web development) and Email Squirrel (AI-powered outbound campaigns). With operations across the UK, USA, Australia, and Canada, Joshua works with clients in industries including law, real estate, SaaS, finance, and eCommerce. His focus is building scalable systems that eliminate manual inefficiencies and drive measurable growth. Reporters and business writers often turn to Joshua for commentary on CRM strategy, sales automation, AI-driven marketing, SEO, and scaling service-based businesses. By combining hands-on experience running multiple companies with a global client base, he offers practical insights that bridge technology, marketing, and business strategy.

A Healthcare Marketing Executive, founder|CEO of JER Marketing, is a dynamic marketing professional specializing in the healthcare and energy industries. In 20 years’ time, Jena has gained extensive experience in the healthcare technology field, including time spent serving as the marketing director of a national healthcare technology organization. Jena’s experience allows her to provide remarkable insight into the challenges of customer engagement, legislative education, and community support. Additionally, this expertise has funneled into a sophisticated understanding of the challenges facing the energy arena. Jena’s capacity to advance initiatives that enhance marketing communications facilitates complex and comprehensive solutions that help you realize your organization’s goals.

I’ve been programming since 1985 and working professionally since 1994. Over the years…

Manage and facilitate business operations for a family owned 9 acre Garden Center that specializes in Trees. Buyer: Network / Research / Order Trees, Shrubs and small plants for 9 acres. Specialize in resourcing material to re-sell on a retail platform. Organized and Restructured Profit Margins / Pricing: All Trees, Plants, & Merchandise. Maintain set Gross Profit Margin's Streamlined Procedures: Developed and created an online "Tree in Distress form" to organize customer communications resulting in employee efficiency and saving time. Researched, Implemented, and Facilitated the integration of 3rd party business applications - "Birdeye" / "Grasshopper" directly improving customer communication while significantly increasing lead generation and sales conversions. Text payment transactions now account for 25% of sales revenue, enabling customers to purchase a tree and installation from the comfort of their home / at their own discretion. Selected & Initiated a Customer Review System: Gained over 500 (and still growing), 5 star reviews since the year 2020 Fosters a work culture of safety, respect, and integrity. Led team meetings to improve daily business operations, safety, training, ideas. Led monthly Zoom meetings to create and facilitate business website operations thetreeplace.com. Started from ground zero and helped build the website into what it is today. Equipment Maintenance Manager: In charge of directing and conducting preventive and routine maintenance on all industrial equipment, Skid Steers, Utility carts, Customer transportation, Lawn equipment. Ensuring that all of this equipment is up and working at all times & ready to use. Skills: Sales Customer Service Procedural Compliance Financial Analysis/Management/Accounting Inventory Management Quality Control Leadership/Team Building Equipment Maintenance Policy Implementation/Development IT/Networking Web Development Social Media Development Marketing Skid Steer Operator Problem Solving

Zeal Kinyanjui is a highly skilled System Administrator focused on ensuring robust data integrity and optimizing system reliability. Zeal specializes in Database Management and Data Collection & Verification. He holds a Bachelor of Business Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is also a graduate of the McKinsey Forward Program in Leadership/Management.

Grateful for God, my wife, my kids, and my health.

I built CRINO.IO as a platform for analyzing investor deals and the parameters behind them. The project focuses on making funding data more transparent, structured, and useful, helping to identify patterns in investment activity and improve deal analysis.

*A Marketer with 6-year experience, incl. social, brand, content, influence marketing, and assets production direction*A Leader who managed a team of 35+ direct reports and is experienced in non-direct teams’ management*A Team Player who establishes and maintains effective collaboration with cross-functional and multinational teams My portfolio - http://creative.marie.tilda.ws/

I help businesses achieve Customer Excellence through data-driven quality audits, mystery customer programs, and actionable insights that boost satisfaction, loyalty, and revenue. With over 10 years of experience in quality management, I turn customer service into a strategic advantage that drives long-term success.

I’m the CEO and Founder of SuccessCX, where we help organisations turn customer experience into a growth engine. With over 20 years in CX and operations, I’ve led teams through the intersection of strategy, technology, and execution—delivering outcomes that improve loyalty, efficiency, and revenue. At SuccessCX, we specialise in helping businesses unlock the full potential of Zendesk and their wider CX tech stack. Our focus is simple: build systems and strategies that reduce friction for customers, empower frontline teams, and drive measurable business value. My approach combines hands-on operational knowledge with a strategic lens. I believe great customer experience isn’t just support—it’s a competitive advantage when it’s designed and executed well. Always open to conversations about CX innovation, AI in customer support, and building scalable service operations.