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Best Technical Support Experts

Discover top-tier technical support experts on Featured.com, your go-to platform for IT troubleshooting and customer service technology insights. Our curated directory showcases industry leaders who have been featured in prestigious publications, sharing their expertise on cutting-edge support solutions and best practices. For publishers and media outlets, this resource offers quick access to authoritative voices in technical support, ensuring your content is backed by real-world experience. IT professionals and support specialists can leverage this platform to boost their visibility and connect with major media opportunities. From resolving complex system issues to implementing efficient helpdesk strategies, our experts cover the full spectrum of technical support knowledge. Whether you're seeking a quote for your next article or looking to showcase your expertise, Featured.com is your bridge to success in the technical support domain. Explore our directory today and connect with the industry's finest.

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Showing 20 of 176 experts

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Shane Ballou

IT Support Technician at Robin Powered

Css
Customer Service
Databases
+2 more

As an IT Support Technician at Robin, I translate business requirements into technical solutions and ensure high availability of network and audio/visual systems. I have 10 years of experience in the IT field. I work cross-functionally to design, implement, and manage new processes, such as automated onboarding/offboarding, helpdesk ticketing, device management, and cloud access. I also led the migration of all of Robin's SaaS platforms to SSO with Okta. Previously, I supported 2k+ staff globally at Google and Fitbit, where I took on multiple projects for integration, decommissioning, and migration of systems and services. I am passionate about creating the best end user experience possible and delivering top-notch support and solutions for business needs.

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Pam Beesly

Technical Analyst at SysTools

PDF
Software
Technical Issues
+1 more

I am TechPamX, a PDF-focused technology professional with deep expertise in resolving complex PDF-related issues for individuals, businesses, and IT professionals. My work centers on simplifying document security, accessibility, and management—helping users maintain secure, optimized, and well-structured PDF environments that support productivity and compliance. With extensive experience in handling PDF challenges such as forgotten passwords, restricted files, large PDF sizes, watermark limitations, editing restrictions, and corrupted documents, I provide reliable solutions that address both technical and non-technical user needs. Whether it’s unlocking a secured PDF, protecting sensitive data, or restoring inaccessible files, I focus on delivering clear, effective, and safe outcomes. I specialize in recommending and implementing proven tools such as SysTools PDF Unlocker, PDF Locker, PDF Password Recovery, PDF Recovery, and other advanced PDF utilities. These solutions are selected to ensure data integrity, security compliance, and seamless document handling without compromising file structure or content quality. My strength lies in translating complex PDF security mechanisms and document structures into easy-to-follow, actionable guidance. I combine technical accuracy with user-friendly communication, ensuring that professionals, beginners, and enterprise users alike can resolve PDF issues confidently and efficiently. Through forums, technical discussions, and solution-driven guidance, I share practical insights that emphasize clarity, efficiency, and long-term reliability. My approach positions me as a trusted resource for PDF troubleshooting, document security, password management, and productivity-focused PDF solutions.

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Bret Weber

Tech Reviewer at bret.dk

Apache
Centos
Cloud Computing
+2 more

Dedicated technology enthusiast with a passion for keeping up with the latest trends in the online world. By keeping up with the trends, it makes it extremely easy for me to adapt into new roles and take on new challenges on a day-to-day basis.Specialties: Virtualisation Technology, Gaming Services, VOIP Services, Sales & Marketing

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James Murphy

Technologist at Real Wisconsin Website Design

AI
AI tech
Army Security Agency
+17 more

[PROFESSIONAL SUMMARY] Tech entrepreneur with 30+ years in media, design, and SEO. Former Autodesk Instructor and ATC Director, expert in animation, computing, and digital marketing. Active in OpenAI Beta programs, integrating AI into client solutions. Known for project execution, tech research, content creation, and reliable communication. [EXPERIENCE] SEO Specialist & Co-Founder RealWis.com — Green Bay, WI | 2007 – Present Build responsive websites for small businesses and nonprofits Provide domain registration, secure hosting, and SEO services Boost Google rankings, lead generation, and content visibility Produce and edit videos for events, YouTube, and marketing Manage client communications, schedules, and support Optimize business listings and deliver custom marketing Founder / Director Virtual Partners / Autodesk Training Center — Wisconsin | 1988 – 2007 Founded Wisconsin’s first AutoCAD® dealership; led for 30+ years Trained 1,600+ organizations in media and design tools Produced animations, training videos, and digital assets Consulted on CAD, animation, and VR/AI technologies U.S. Army Signal School Graduate | Army Security Agency Military Communications & Intelligence | 1967–1973 Handled advanced communications; duties later transferred to NSA/DCA [CURRENT INITIATIVES] OpenAI Beta participant, applying AI to SEO and operations Exploring AI, automation, and GPT workflows [SKILLS] Web Design & SEO (Local, Technical, eCommerce) Video Production & YouTube Client Management & Communication AI & Tech Research Google Analytics, SEMrush, Ahrefs, GSC BootStrap Authoring, Hosting, Domain Management Project Coordination [COMMUNITY LEADERSHIP] Elected Supervisor, District 15 Brown County Board – Wisconsin Lead in budget, oversight, and public service [CONTACT INFO] 📍 Website: realwis.com 📧 Email: murph@realwis.com 📞 Phone: (920) 785-1219

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Mustafa Shaikh

Senior Technical Writer at Kroll Global Solutions LLP

3d Printing
Blog Creation
Blogging
+2 more

Hello world!I'm a technical content writer. I create content that helps tech companies grow and enhance their brand visibility. Over the course of 3 years working with MNCs across 3 continents I've improved my flair for writing and have been perfecting it to produce better content. With a knack for research from my early college days, I've built my profile as a technical content writer spanning multiple industries and domains. The journey has been fruitful and I got numerous leadership awards for helping companies grow in followership and brand visibility. I discovered the niche that I'm passionate about after experimenting with multiple topics IT Products & Services Mechanical Engineering Finance, Web 3.0, & CryptoWhat I can offer: Website Copy Blogs & Articles Emailers Newsletters Landing Page Product Descriptions Video Scripts Webinar ScriptsThe content is highly engaging, plag-free, and proofread for perfection to deliver the best to your audience.Here's what the head of marketing of an MNC company wants to say about me: "Mustafa has been my best hire to date. He is extremely hardworking, deadline-oriented and proactive. He has an edge for hopping on the latest trends and coming up with brilliant ideas. I have seen him grow as a content writer, and his work's quality is admirable."Email me at: mustafashaikhm01@gmail.com or connect with me at +91 9321581489 for a quick consultation.

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Andrew Dale

Technical Director at CloudTech24

Account Management
Active Directory
Appraisals
+2 more

Experienced technical support, pre sales and cloud architecture specialist with a demonstrated history of working in the information technology and services industry. Skilled in cloud solutions and Microsoft 365 best practices and security. UEWA (Ubiquiti Enterprise Wireless Administrator) | G Suite Administrator Fundamentals | G Suite Deployment Services Specialist | Google Cloud Sales Fundamentals | Kaseya Cyber Security Certification | CATO Sales Enablement Certification | CompTIA A+ | Dropbox Certified Administrator (DCA) | Cisco Umbrella Sales Training | Cisco Umbrella MSSP | Palo Alto Network Systems Engineer: Foundation (PSE) | Palo Alto Amplify Sales Fundamentals (ASF) | Arista Sales Accredtation

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Tirumala Rao Chimpiri

Senior ERP Systems Specialist (PeopleSoft & Enterprise Platforms) at Stony Brook University (SUNY)

New York, NY, USA
Digital Transformation
ERP
Finance
+2 more

Tirumala Rao Chimpiri is a senior programmer analyst at Stony Brook University. He's an enterprise technology leader with more than 26 years of experience driving ERP modernization, digital transformation and business-process automation for Fortune 500 companies and global organizations across the banking, manufacturing, logistics and public-sector domains. He has led major ERP programs spanning finance and HR systems, delivering operational agility, improved security and measurable performance gains at scale. Tirumala also serves as chair of the IEEE Computer Society’s Long Island section and is a Senior Member of IEEE and a Fellow of the Institution of Electronics and Telecommunication Engineers (IETE). He contributes to enterprise-technology governance and digital-innovation strategy through leadership roles with national and international technology organizations influencing the future of intelligent enterprise platforms.

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David Chen

CTO at DataNumen

Wilmington, DE, USA
database recovery
data recovery
developer
+2 more

David Chen is the Chief Technology Officer of DataNumen, a global leader in data recovery software. With extensive expertise in software engineering and data recovery technologies, David leads the company's technical vision and innovation strategy. He oversees DataNumen's research and development initiatives, driving the creation of cutting-edge solutions that address complex data loss scenarios across various platforms. Under David's technical leadership, DataNumen has developed proprietary algorithms and methodologies that achieve industry-leading recovery rates for corrupted files across numerous formats. He directs the company's engineering teams across global offices in the UK, US, Hong Kong, Germany, and Australia, fostering a culture of technical excellence and innovation that serves clients in more than 240 countries. David works closely with Fortune Global 500 companies—including Toyota, FedEx, HP, Procter & Gamble, and Dell—to understand their evolving data protection challenges and develop tailored technical solutions. His contributions to DataNumen's SDK have been instrumental in enabling seamless integration of the company's recovery technologies into enterprise systems worldwide. Through his technical expertise and forward-thinking approach, David continues to strengthen DataNumen's position as an industry pioneer in data protection and recovery technology.

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Stefan Koshold

CEO at Unit M GmbH

Mülheim an der Ruhr, Deutschland
Artificial Intelligence
Automate Sales
B2B
+6 more

Automation in Sales & Customer Service for Mid-Sized Businesses I support mid-sized companies in Germany, Austria and Switzerland in their digital transformation - with a clear focus on making sales and customer service processes more efficient, scalable, and customer-friendly. As a managing director and digital expert with over 30 years of IT experience and more than 15 years dedicated to B2B eCommerce and process automation, I understand both the technological and business perspectives. 🔍 What sets me apart: – Deep understanding of the needs of mid-sized companies – Ability to translate complex processes into scalable digital solutions – Balanced approach between innovation and feasibility (“Think big, start small”) – Open to new ideas without discarding what already works 🧰 My toolbox (selection): – OroCommerce (certified partner since 2016) – BigCommerce, Directus, Zendesk, Make.com – ERP and PIM integration, API-first architectures – Low-code approaches for rapid implementation 🎙️ Active as: – Host and guest on podcasts about digital sales (see b2btalks.de) – Speaker at industry events (e.g., Praxisforum Mittelstand, Zenit) – Author of practical articles on eCommerce, self-service, and automation – Trusted partner for clients such as ABUS, Faber Kabel, Knipex, manroland Goss, Schneeberger 📌 What you can expect from me: – Clarity instead of buzzwords – Structured execution with deep technical expertise – Focus on what truly creates value: for customers, sales teams, and the company I believe: Digitalization starts with understanding people - not tools.

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Shreerajsinh Jadeja

Tech Consultant | Lead Software Engineer

Ahmedabad, Gujarat, India
Custom Software Development
Full Stack Development
Next
+5 more

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Tejas Padliya

Tech Leader

San Francisco, CA, USA
artificial intelligence
computer science
healthcare

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Aslam Jeelani Mohammed

Senior Technical Content Writer at Web Synergies

3d Visualization
Administration
Advertising
+2 more

Web SynergiesSenior Content Writer, SAP Technology Consultant, Business Writer, Blogs, Case Studies, White Papers, Social Media, Video ScriptsRADISE International (US-India Office) Smart Infrastructure Group, West Palm Beach, FL. USA

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Hector Bravo

Tech Specialist at BravoTello

Adobe Xd
Cambio Organizacional
Certified Project Manager
+2 more

Results-driven IT leader with expertise in managing IT organizations, delivering technology solutions, and optimizing cloud-based systems. Skilled in project management, software development, InfoSec, IToperations, and AI, I can align IT strategies with business goals to drive efficiency and innovation.

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Brian Mathew

Owner at Computer Technicians

Melbourne VIC, Australia
Computer Hardware & Software
Computer Networking
Computer Science
+3 more

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Jenn Fulmer

Technology Writer at TechnologyAdvice

Achiever
Athletics
Customer Service
+2 more

My name is Jennifer Fulmer, and I am a content writer for TechnologyAdvice, IT Business Edge, and Baseline currently based in Lexington, KY. Using detailed, research-based content, I aim to help businesses find the technology they need to maximize their success and protect their data.

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Carlee Williamson

Professional Recruiter at Tech USA

I am the AP Manager and HR Manager for Beaing-Belt, & Chain, Inc.

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Finn Wheatley

Executive Consultant of Data & Technology at Xtrium

Agile Methodologies
Amazon Web Services
Analytical Reasoning
+2 more

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Eric Klimuk

Founder and CTO at Supportbench

Agile Methodologies
Asp.net
Asp.net Ajax
+2 more

Supportbench is the HIGHEST RATED platform for customer support on G2 and Capterra.We're committed to scaling alongside your business, ensuring that every company, regardless of size, can offer exceptional customer experiences using a comprehensive enterprise-level support platform without the associated high costs. Together, we redefine customer service excellence, making it accessible and affordable.What to learn more? Lets have a quick chat or get you started on a trial https://www.supportbench.com/get-started/

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Marlène Courtiol

Freelance Tech Recruiter at MCO Human Resources

Backlog Management
Communication
Customer Relationship Management
+2 more

Today, I wish to accompany the best tech talents to join Uber in Amsterdam. Want to discuss? Write me HERE on LinkedIn or via EMAIL (marlenecourtiol.pro@gmail.com) so we can e-meet soon! I believe diverse backgrounds help build a successful team. For this reason, I am a recruiter who will easily talk to many potential candidates while being selective on what really matters: skills & motivations I combine my data analysis skills and my creativity to find innovative solutions to make recruitment more efficient with a customized approach.This being said, I am a French HR professional, living in Amsterdam, and I love being a freelance recruiter.

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Justin Pathrose James

Technical Analyst at LA Care Health Plan

Agile Methodologies
Business Analysis
Cobol
+2 more

* Seasoned IT professional with prime focus on Business Analysis, Project Management through water fall and agile methodologies. * Managed multiple tracks having team size up to 40 and projects with budget up to 3 Million. * Excellent Business Analysis skills with prime focus on Healthcare and Retail e-Commerce. * Closely involved in translating business needs to technical needs arising out of the project. * Conversant in UML diagrams, preparing Business and Technical requirements and use cases, workflow documentation. * Implemented process improvement for Define, Discovery and Requirement phases of the projects aligning Business and IT needs and thereby reduce pain points. * Expert in Healthcare IT practices – Medicare, HEDIS & Star Rating,Pharmacy Benefit Management, Provider Network , Appeals & Grievances, Health care Finance * 18 Years of increasingly responsible experience starting as a Mainframe Developer, Project Lead, Release Manager, Scrum Master, Business Analyst, Project Manager. * PMP certified from 2009 onwards. * CSM (Certified Scrum Master) in 2012 with experience in Scaled Agile Framework. * Certified in Business Systems Analysis.

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Showing 20 of 176 experts

How can publishers find qualified technical support experts for their articles?

Featured.com's directory offers a comprehensive list of technical support experts across various specializations. Publishers can easily browse expert profiles, which include areas of expertise, years of experience, and past media appearances. This allows you to identify the most suitable technical support professionals for your specific article needs, whether it's cybersecurity, network troubleshooting, or customer service best practices.

Can technical support experts specify their areas of expertise on Featured.com?

Absolutely! When creating their profile on Featured.com, technical support experts can specify multiple areas of expertise within their field. This might include specializations such as cloud computing support, IT infrastructure troubleshooting, software debugging, or help desk management. By clearly defining their specific skills and knowledge areas, experts increase their chances of being matched with relevant publisher requests and showcasing their unique expertise in the technical support industry.

How does Featured.com ensure the quality of technical support insights provided to publishers?

Featured.com maintains a high standard of expertise by carefully curating its directory of technical support professionals. We encourage experts to regularly update their profiles with recent experiences, certifications, and notable achievements in the field. Publishers can review an expert's background, specializations, and previous media contributions to ensure they're connecting with knowledgeable professionals who can provide valuable insights on current technical support trends and best practices.

What benefits do technical support experts gain from joining Featured.com?

By joining Featured.com, technical support experts can significantly increase their visibility to top publishers and media outlets. This exposure can lead to opportunities for quotes in articles, interviews, and other media appearances, enhancing your professional reputation and personal brand. Additionally, being featured in reputable publications can potentially attract new clients or career opportunities in the technical support field.

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