Top Customer Experience Consulting Experts 2025

I’m the CEO and Founder of SuccessCX, where we help organisations turn customer experience into a growth engine. With over 20 years in CX and operations, I’ve led teams through the intersection of strategy, technology, and execution—delivering outcomes that improve loyalty, efficiency, and revenue. At SuccessCX, we specialise in helping businesses unlock the full potential of Zendesk and their wider CX tech stack. Our focus is simple: build systems and strategies that reduce friction for customers, empower frontline teams, and drive measurable business value. My approach combines hands-on operational knowledge with a strategic lens. I believe great customer experience isn’t just support—it’s a competitive advantage when it’s designed and executed well. Always open to conversations about CX innovation, AI in customer support, and building scalable service operations.

Diverse work experiences enriched me with a holistic and sustainability oriented People & Culture perspective which helps businesses shape and reach strategic goals. I feel the flow when fostering positive workplace cultures. Values (when truly lived by) hold an important role in company's success and I've been happy to lead few value implementation projecs that shook some ground;) I'm striving to create environments where team members feel empowered, valued and driven to succeed. I would also call myself burnout prevention advocate, that is why I'm committed to promoting employee well-being, helping individuals thrive both personally and professionally.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

I am the founder of BeastBI GmbH, a digital consultancy specializing in digital marketing. Whether it's marketing analysis, restructuring, or migration. We focus on optimize marketing budgets and improve ROIs. HubSpot and Google Ads certified and partner. With over a decade of experience across CRM, Paid Ads, SEO, (B2B) leadgen and marketing analysis, I combine technical know-how with a deep understanding of marketing & business strategy. I work and lead a remote team, scaled international campaigns. I also support companies as interim head of marketing and similar positions.

As a Training Manager at Marriott International, I oversee the design and implementation of comprehensive training and development curriculum for 550+ adult learners at three Renaissance brand hotels. With my doctorate in Organizational Leadership, DEI Certificate, and Life Coach Certification, I have the knowledge, skills, and passion to create engaging and impactful learning experiences that elevate employee and guest satisfaction. In my role, I have been leading monthly educational sessions, training newsletters, career development support, and executive coaching for hotel leadership and managers. I also track and assess the effectiveness of all training and development programs, and manage collaborative partnerships with internal and external stakeholders. I have a proven track record of applying data metrics, staff development, and organizational skills to accelerate results and foster an inclusive culture. My goal is to empower staff to reach their full potential and contribute to the success of Marriott International.

SEO consultant helping B2B and SaaS companies grow from 6 to 8 figures with strategic SEO, AI optimization and content marketing. I specialize in driving qualified traffic, building authority, and turning organic search into a scalable growth channel.

I’m a content consultant who helps small–medium businesses turn their content into leads. That might mean rewriting a website so it actually reflects what they do, building a LinkedIn presence that brings in work, or creating lead magnets people actually download. I work closely with founders and marketers to figure out what’s working, what’s not, and what kind of content will actually move the needle. Then I help them make it happen with strategy, structure, and words that sound like a human. If your content isn’t pulling its weight, I can help you fix that.

I’m a fractional process improvement consultant and senior business analyst, helping organisations simplify complexity, improve operational efficiency, and deliver smarter services. My work focuses on aligning people, processes, and systems with strategic goals across various sectors, including financial services, travel, media, higher education, and public services. I support transformation through process improvement, operational readiness, stakeholder engagement, business architecture techniques and emerging AI-driven opportunities. I combine strategic thinking with practical delivery, developing clear process designs, business requirements and governance frameworks that teams can actually use. My style is pragmatic, collaborative, and outcome-focused, adapting methods such as Agile, Waterfall, Lean Six Sigma, and Design Thinking to real-world challenges. Available for commentary, collaborations or conversations on operational transformation, AI-readiness, and the future of work — with a particular focus on process, governance and change.

With years of experience in technical SEO and digital marketing, I help brands overcome complex website issues, boost visibility, and drive performance. My clear, data-driven approach turns SEO challenges into growth opportunities with straightforward, actionable insights. Skills & Expertise: - SEO & Digital Marketing: Expert in technical audits, search strategies, and data-backed solutions across Google, Bing, and emerging AI-driven search platforms. - Analytics & Optimization: Leveraging analytics to craft strategies that enhance site performance, visibility, and user engagement. - Social Media & Community Building: I’ve grown an audience of 100,000 marketers across social channels, newsletters, and built a thriving marketing community, with a strong LinkedIn presence that amplifies brand reach and audience connection. I’m passionate about making SEO and digital marketing accessible, impactful, and easy to understand for teams and leaders alike.

As Retail and Consumer Goods Leader at Cognizant and Executive Leadership Team member in Australia, I specialise in helping brands across Asia-Pacific unlock growth opportunities, optimise costs, and drive innovation at scale. With deep knowledge of the region’s diverse markets, my team designs tailored strategies that address unique challenges such as rapid urbanisation, evolving consumer behaviours, and digital disruption. Our focus is on enabling businesses to thrive in one of the world’s fastest-growing regions while ensuring long-term value creation and sustainable growth. I bring a unique blend of strategic consulting rigour and operational execution expertise tailored to APAC’s dynamic business environment. Whether it’s designing high-impact growth strategies, implementing complex digital solutions or building cost effective offshore operations, my focus is always on delivering measurable business outcomes that balance innovation with efficiency.

Juan Luis Garrido is a DEI Project Consultant at Center Desk Consulting whose work bridges strategy, facilitation, and communication to help organizations design more equitable, human-centered experiences. In his current role, he supports nonprofit and corporate clients in deepening their diversity, equity, and inclusion commiments through participatory methods, co-created initiatives, and systems-level thinking. With a background that spans nonprofit leadership and social impact consulting, he is known for his ability to build trust across sectors and center lived experience in meaningful, actionable ways. Juan Luis holds a Master of Design in Strategic Foresight and Innovation from OCAD University, where his graduate research explored the role of joy as a critical resource for practitioners in social change work. His work reflects a deep belief that joy, care, and imagination are not distractions from equity work, but vital components of its sustainability and impact.

I am passionate about creating spaces within organizations that are diverse, inclusive and engaging. Diversity, Equity, and Inclusion (DEI) work, for me, is steeped in data, driven by experience and always serving the people. Talk to me about how we can work to make organization behavior intentional and insightful.

Award-winning creative director with 20+ years of experience leading brand storytelling, integrated marketing and rebrands in complex industries like healthcare, financial services, energy, and technology. I specialize in translating complex ideas into clear, human-centered narratives that drive trust, engagement and business growth.

I am a multifaceted professional with a dynamic blend of skills as a designer, technologist, advocate, and passionate car builder. With over 20 years of experience in UX and digital product design, I have developed award-winning products and enhanced user experiences for global brands such as Apple, Microsoft, Cisco, REI, Zappos, and General Dynamics. I now lead Southern Fried Concepts, a company that embodies my expertise as a designer, problem solver, advocate, and change-maker.

Experienced multidisciplinary designer with a passion for crafting intuitive, user-centered experiences. With over a decade of expertise, I specialize in designing products and services that seamlessly integrate into users' lives. I excel in bridging the gap between business objectives and technological limitations, delivering solutions that are both aesthetically pleasing and functionally sound.My diverse skill set enables me to lead projects from initial research to final production, ensuring a cohesive and delightful user journey across all touchpoints.Dedicated to creating a positive impact, I strive to design experiences that enhance people's daily lives and drive business success.

I’m Cristy Verdeja Zaldívar—a strategic communications and marketing leader with over 15 years of experience transforming how brands connect, grow, and lead. As CEO of Pointe Connect, I consult for companies across industries—from nimble startups to global Fortune 500s—offering high-level strategy rooted in clarity, creativity, and results. I specialize in diagnosing challenges, crafting messaging that resonates, and building marketing and communications frameworks that drive real business impact. Known for my sharp instincts and innovative thinking, I’m the person teams call when they need to elevate their brand, reset their approach, or navigate complexity with confidence. My expertise spans corporate communications, PR, digital strategy, crisis and issues management, and multicultural marketing. I’ve advised industry giants, led global campaigns, and built cross-functional teams that deliver. I’m a bilingual storyteller (English/Spanish + conversational French) with a global mindset and a deep belief in the power of connection. Whether I’m guiding an executive team or rolling up my sleeves with a small business owner, I bring vision, structure, and momentum to every engagement.

Adriana is the owner of The Lazy Millennial, an Operations Management and Technical Writing Company that specializes in helping business and corporate leaders streamline their processes and systems to achieve maximum efficiency and growth.With years of experience in operations management and technical writing, Adriana has developed a unique approach to business optimization through her L.A.Z.Y framework (more information can be found here-https://thelazymillennial.net/lazy-framework/) called D.D.I (Document, Digitalize. Improve) Through this method, she helps leaders at all levels create clear and concise documentation of their internal processes and systems, enabling them to delegate effectively and focus on strategic growth initiatives.Adriana has a proven track record of success, having helped numerous businesses achieve their growth goals by implementing her streamlined approach to operations management. Her expertise and guidance have been instrumental in helping business owners and corporate leaders achieve the freedom and flexibility they desire.

I am a management and technical consultant with over 10 years of experience in delivering successful outcomes for my renowned clients (including Rolls-Royce, Siemens, Meggitt, Quest Global and Siemens Energy). My areas of expertise include complex project and programme management in aerospace, manufacturing, engineering and energy industries.

Customer Success leader delivering exceptional results through innovative ways of growing revenue and improving client retention in SaaS environment. Manage and support Customer Success Managers with client satisfaction, adoption and optimization, and to achieve revenue renewal retention and upsell targets. 10+ Years of client management, customer facing program management and process improvement.

Please remember that I'm not the expert in your life or work--you are. The nutshell: I'm an Anti-Burnout Coach, a Certified Career Coach, a Cross-Cultural Communication Coach, and an Executive Leadership Coach. I'm a farming village-born (Poland), city-raised (Brooklyn, NY, USA), and suburb-based (White Plains, NY, USA) coach who helps professionals get out of their own way, overcome excuses and fears, build out their skill sets, and thrive at work. Each client is different, because every situation is unique. Some clients come to me to polish their speaking skills, or overcome imposter syndrome and boost their confidence, or navigate challenging conversations with diverse stakeholders (peers, direct reports, bosses, clients, vendors--and beyond). As a former HR Learning & Development professional turned coach, my work focuses largely on developing empathetic-yet-assertive communication skills, building confidence and thoughtful leadership in the workplace, and career development. I have worked with clients on virtually all seven continents (minor caveat with Antarctica: my client was there briefly during our engagement, so I'm counting that), and I have had the pleasure of supporting professionals in nearly every industry imaginable (700+ clients). As an avid traveler I've had the great privilege of breaking bread with people in 36 countries, and that reminds me of how epic and diverse--and yet how small and similar--the world truly is.