Top Customer Experience Consulting Experts 2025

I’m the CEO and Founder of SuccessCX, where we help organisations turn customer experience into a growth engine. With over 20 years in CX and operations, I’ve led teams through the intersection of strategy, technology, and execution—delivering outcomes that improve loyalty, efficiency, and revenue. At SuccessCX, we specialise in helping businesses unlock the full potential of Zendesk and their wider CX tech stack. Our focus is simple: build systems and strategies that reduce friction for customers, empower frontline teams, and drive measurable business value. My approach combines hands-on operational knowledge with a strategic lens. I believe great customer experience isn’t just support—it’s a competitive advantage when it’s designed and executed well. Always open to conversations about CX innovation, AI in customer support, and building scalable service operations.

I'm a CX professional with nearly 10 years of hands-on experience — from frontline agent to CEO. I lead EverHelp with a focus on turning customer support into a strategic advantage. I can share practical insights on CX, the role of people in an AI-driven world, and how businesses can leverage automation without losing empathy or service quality. I believe that technology should elevate people, not replace them — and that great customer experience starts with empowered support teams.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

Diverse work experiences enriched me with a holistic and sustainability oriented People & Culture perspective which helps businesses shape and reach strategic goals. I feel the flow when fostering positive workplace cultures. Values (when truly lived by) hold an important role in company's success and I've been happy to lead few value implementation projecs that shook some ground;) I'm striving to create environments where team members feel empowered, valued and driven to succeed. I would also call myself burnout prevention advocate, that is why I'm committed to promoting employee well-being, helping individuals thrive both personally and professionally.

I am passionate about creating spaces within organizations that are diverse, inclusive and engaging. Diversity, Equity, and Inclusion (DEI) work, for me, is steeped in data, driven by experience and always serving the people. Talk to me about how we can work to make organization behavior intentional and insightful.

I am the founder of BeastBI GmbH, a digital consultancy specializing in digital marketing. Whether it's marketing analysis, restructuring, or migration. We focus on optimize marketing budgets and improve ROIs. HubSpot and Google Ads certified and partner. With over a decade of experience across CRM, Paid Ads, SEO, (B2B) leadgen and marketing analysis, I combine technical know-how with a deep understanding of marketing & business strategy. I work and lead a remote team, scaled international campaigns. I also support companies as interim head of marketing and similar positions.

I am a multifaceted professional with a dynamic blend of skills as a designer, technologist, advocate, and passionate car builder. With over 20 years of experience in UX and digital product design, I have developed award-winning products and enhanced user experiences for global brands such as Apple, Microsoft, Cisco, REI, Zappos, and General Dynamics. I now lead Southern Fried Concepts, a company that embodies my expertise as a designer, problem solver, advocate, and change-maker.

I’m an author, speaker, and operations strategist dedicated to helping small business owners and solopreneurs take control of their operations, teams, and systems so their businesses run smoothly and efficiently. Through strategic coaching and hands-on support, I help entrepreneurs design processes, implement the right systems, and build strong operational foundations—so they can focus on growth, not firefighting. As the author of The Ease Equation: Systems + Support = Sustainable Success, I’m passionate about showing entrepreneurs that building a thriving business doesn’t have to come with burnout. I also write children’s books that inspire creativity, curiosity, and emotional intelligence—because I believe ease and empowerment start early. If you’re ready to move from operational chaos to clarity and calm, I’d love to connect and show you how to bring more ease into your business and life.

Customer Success leader delivering exceptional results through innovative ways of growing revenue and improving client retention in SaaS environment. Manage and support Customer Success Managers with client satisfaction, adoption and optimization, and to achieve revenue renewal retention and upsell targets. 10+ Years of client management, customer facing program management and process improvement.

As a Training Manager at Marriott International, I oversee the design and implementation of comprehensive training and development curriculum for 550+ adult learners at three Renaissance brand hotels. With my doctorate in Organizational Leadership, DEI Certificate, and Life Coach Certification, I have the knowledge, skills, and passion to create engaging and impactful learning experiences that elevate employee and guest satisfaction. In my role, I have been leading monthly educational sessions, training newsletters, career development support, and executive coaching for hotel leadership and managers. I also track and assess the effectiveness of all training and development programs, and manage collaborative partnerships with internal and external stakeholders. I have a proven track record of applying data metrics, staff development, and organizational skills to accelerate results and foster an inclusive culture. My goal is to empower staff to reach their full potential and contribute to the success of Marriott International.

SEO consultant helping B2B and SaaS companies grow from 6 to 8 figures with strategic SEO, AI optimization and content marketing. I specialize in driving qualified traffic, building authority, and turning organic search into a scalable growth channel.

Currently serving as Associate Director at Marcitors and Knowledge Excel, I specialize in driving strategic initiatives in digital marketing, market research, and analytics. My role encompasses leading cross-functional teams to execute performance-driven marketing strategies, leveraging tools like Google Analytics 4 (GA4), customer data platforms (CDPs), and marketing automation systems to optimize campaign effectiveness and ROI. At Marcitors, I focus on developing integrated SEO strategies, PPC advertising campaigns, and social media management frameworks, ensuring data-backed decision-making and impactful client results. In my Knowledge Excel role, I spearhead market research projects and cross-platform tracking solutions, utilizing advanced methodologies to deliver actionable consumer insights and enhance digital transformation efforts. With expertise in marketing technology, analytics platforms, and operational optimization, I align marketing and data-driven processes to deliver measurable growth and value for diverse industries.

An Air Force veteran with a strong background in technical project management. Experience with project planning and execution, program management, and operations management with a demonstrated history of working in the aerospace and defense industry. Skilled in Microsoft Office Suite, Microsoft Project, Technical Support, SharePoint Designer, and Customer Relationship Management (CRM). Strong support professional with a Bachelor’s degree in Information Technology from Southern New Hampshire University.

I am a results-driven digital marketing consultant and SEO specialist based in Ahmedabad, Gujarat (India), with over 10+ years of hands-on experience helping businesses strengthen their online presence and achieve sustainable growth. My expertise spans local SEO, international SEO, digital PR, guest blogging, outreach marketing, and performance marketing, enabling me to design and execute data-driven strategies that align with real business objectives. Over the years, I have worked with 100+ clients across 40+ industries, including SaaS, IT services, FinTech, Gaming, Healthcare, Education, Travel, Fashion, and e-commerce. I collaborate with startups, SMEs, and large enterprises to improve search visibility, generate qualified leads, build brand authority, and increase revenue. My approach combines strong analytical skills with practical execution, ensuring measurable and long-term results rather than short-term wins. In addition to consulting, I am an experienced SEO Trainer known for delivering practical, real-world training programs in Ahmedabad. I have trained hundreds of students, marketers, entrepreneurs, and professionals, focusing on actionable techniques, modern tools, and industry-relevant best practices. My training sessions are designed to simplify complex digital marketing concepts and empower learners to confidently implement strategies on live projects. I am Google and Meta certified in Digital Marketing, Social Media, and Performance Advertising, which allows me to integrate paid and organic strategies for maximum impact. I am also a trusted provider of Guest Posting, Link Building, and Digital PR services, helping brands secure high-quality backlinks, authoritative brand mentions, and stronger domain credibility. I believe in transparency, continuous learning, and a performance-focused mindset. I stay actively updated with the latest trends in SEO, AI, and digital marketing and regularly contribute to reputable guest blogging platforms to share insights with the wider community. My goal is to build long-term partnerships by delivering ethical, scalable, and result-oriented digital marketing solutions that help businesses grow with confidence.

An impassioned Career Transition Coach who spent more than 20 years working in the recruitment industry and now dedicates my focus on helping my clients navigate important career decisions. When it comes to a person’s career, everyone has a unique need or challenge, therefore, I design a bespoke solution around my clients need, applying an approach that maybe a blend of advisor, consultant, coach, and or mentor. I have collaborated with clients across all industries and job levels, from youth to graduates to executive level, providing 1:1 Career Coaching, Outplacement Support and Career Skills Development workshops. My focus is to collaborate with my clients across the following key areas: Discover, develop a plan and guide on how to execute one’s plan, imparting knowledge, providing practical advice and the necessary tools to assist in aligning to the market expectations, making the individual aware of what to expect and how to prepare for the necessary career transition. “Helping one person might not change the world, but it can change the world for one person”. This quote resonates firmly within my values, where I strive to make a positive difference everywhere possible. In addition to running Career Management Consultancy, in January 2024 I was appointed as an International Career and Transition Coach for Africa, for IMPACT Group a global coaching firm providing relocation, outplacement and leadership development programmes, where I provide career consulting to relocating spouses as well as cross-cultural and integration/transition coaching for employees and their families.

Scott is a marketing consultant and writer with 10 years of experience helping organizations grow through strategic communication and effective storytelling.

Deepak Sachdeva is a managing partner of DGTL360—a dynamic digital agency dedicated to driving impactful digital transformations in the Education sector. At DGTL360, we specialize in generating high-quality leads, providing data-driven insights, and crafting engaging designs to help educational institutions thrive in the digital landscape. From building effective enrollment strategies to executing omnichannel marketing campaigns, we collaborate closely with our clients to innovate and achieve their goals. Let's connect and explore how DGTL360 can elevate your institution's digital presence

I help organisations execute their strategy fast, cheap, and effectively through continuous discovery and delivery.

Consultant at Strategyworks, a results-driven digital marketing agency helping startups…

A team of highly effective professional consultants experienced in Diversity, Equity, and…