Top Customer Experience Consulting Experts 2025

I am the founder of BeastBI GmbH, a digital consultancy specializing in digital marketing. Whether it's marketing analysis, restructuring, or migration. We focus on optimize marketing budgets and improve ROIs. HubSpot and Google Ads certified and partner. With over a decade of experience across CRM, Paid Ads, SEO, (B2B) leadgen and marketing analysis, I combine technical know-how with a deep understanding of marketing & business strategy. I work and lead a remote team, scaled international campaigns. I also support companies as interim head of marketing and similar positions.

Susan Andrews is a senior HR consultant with over 30 years of experience, specializing in HR functions, employee relations, and workforce strategy. At KIS Finance, she also helps clients navigate complex financial needs. With a deep understanding of risk management, compliance, and employment law, she has worked at board level, ensuring HR strategies align with business objectives. As a Fellow of the Chartered Institute of Personnel and Development (FCIPD), Susan’s expertise includes designing reward and development strategies, implementing GDPR compliance, and managing complex employee relations issues. Outside of work, Susan enjoys horse riding, pilates, and reading.

I’m a fractional process improvement consultant and senior business analyst, helping organisations simplify complexity, improve operational efficiency, and deliver smarter services. My work focuses on aligning people, processes, and systems with strategic goals across various sectors, including financial services, travel, media, higher education, and public services. I support transformation through process improvement, operational readiness, stakeholder engagement, business architecture techniques and emerging AI-driven opportunities. I combine strategic thinking with practical delivery, developing clear process designs, business requirements and governance frameworks that teams can actually use. My style is pragmatic, collaborative, and outcome-focused, adapting methods such as Agile, Waterfall, Lean Six Sigma, and Design Thinking to real-world challenges. Available for commentary, collaborations or conversations on operational transformation, AI-readiness, and the future of work — with a particular focus on process, governance and change.

With years of experience in technical SEO and digital marketing, I help brands overcome complex website issues, boost visibility, and drive performance. My clear, data-driven approach turns SEO challenges into growth opportunities with straightforward, actionable insights. Skills & Expertise: - SEO & Digital Marketing: Expert in technical audits, search strategies, and data-backed solutions across Google, Bing, and emerging AI-driven search platforms. - Analytics & Optimization: Leveraging analytics to craft strategies that enhance site performance, visibility, and user engagement. - Social Media & Community Building: I’ve grown an audience of 100,000 marketers across social channels, newsletters, and built a thriving marketing community, with a strong LinkedIn presence that amplifies brand reach and audience connection. I’m passionate about making SEO and digital marketing accessible, impactful, and easy to understand for teams and leaders alike.

Juan Luis Garrido is a DEI Project Consultant at Center Desk Consulting whose work bridges strategy, facilitation, and communication to help organizations design more equitable, human-centered experiences. In his current role, he supports nonprofit and corporate clients in deepening their diversity, equity, and inclusion commiments through participatory methods, co-created initiatives, and systems-level thinking. With a background that spans nonprofit leadership and social impact consulting, he is known for his ability to build trust across sectors and center lived experience in meaningful, actionable ways. Juan Luis holds a Master of Design in Strategic Foresight and Innovation from OCAD University, where his graduate research explored the role of joy as a critical resource for practitioners in social change work. His work reflects a deep belief that joy, care, and imagination are not distractions from equity work, but vital components of its sustainability and impact.

I’m the Virtual Chief Marketing Officer (vCMO) of Next Ride Motors Corporation, where I lead growth strategy, digital transformation, and brand visibility efforts for one of the most promising secondhand car dealerships in the Philippines. With over 2 years of experience and a portfolio of 60+ international clients across the US, Canada, Australia, Singapore, and Switzerland, I specialize in SEO, content strategy, digital PR, and lead generation. I help businesses establish a strong online presence, increase search visibility, and build long-term, scalable growth engines. My approach is always data-driven and results-focused—from crafting SEO campaigns that rank, to securing high-authority media placements, to developing full-funnel marketing strategies that drive real conversions. Whether you're looking to improve organic reach, build authority, or create marketing systems that actually convert—I'm here to make it happen.

Adam Czeczuk is the Head of Consulting Services at Think Beyond, specializing in Salesforce platform implementations across industries such as education, automotive, finance, and IT services. With over a decade of experience in business development, team leadership, and project management, Adam has a strong track record of driving business growth and delivering scalable solutions. Adam holds 15 Salesforce certifications, along with Scrum Master and ITIL Foundation. His expertise lies in aligning Salesforce solutions with business objectives, leveraging AI to enhance customer experiences, and managing complex software projects. Adam’s leadership is centered on building teams and optimizing processes to achieve long-term success.

You already know my name and what I do, but did you know that I have more than 7 years of experience managing enterprise-level SEO projects involving millions of active pages? In recent years, I've dedicated my career to providing exceptional SEO services to MAX Digital's clients and building valuable business connections with industry leaders in design, programming, legal, accounting, and many other fields to ensure the best possible outcomes for every business. Feel free to reach out if you're interested in inviting me for: 🟠 Media interviews (articles, podcasts, TV, etc.) 🟠 Public speaking engagements 🟠 Lecturing opportunities 🟠 Serving as a competition judge 🟠 Partnerships and future business collaboration

As a seasoned freelance SEO expert with over 13 years of experience, I specialise in enhancing online visibility and driving organic traffic for diverse clients across various industries. My expertise encompasses comprehensive keyword research, on-page and off-page optimisation, technical SEO audits, and the development of data-driven strategies aligned with clients' business objectives. I have a proven track record of achieving top search engine rankings, increasing website traffic, and improving conversion rates through ethical and innovative SEO practices. My proficiency with industry-standard tools such as Google Analytics, SEMrush, and Ahrefs enables me to deliver actionable insights and measurable results. Committed to staying abreast of the latest SEO trends and algorithm updates, I ensure that my clients maintain a competitive edge in the ever-evolving digital landscape. My strong analytical skills, attention to detail, and dedication to excellence make me a valuable asset to any organisation seeking to enhance its online presence and achieve sustainable growth.

I’m Cristy Verdeja Zaldívar—a strategic communications and marketing leader with over 15 years of experience transforming how brands connect, grow, and lead. As CEO of Pointe Connect, I consult for companies across industries—from nimble startups to global Fortune 500s—offering high-level strategy rooted in clarity, creativity, and results. I specialize in diagnosing challenges, crafting messaging that resonates, and building marketing and communications frameworks that drive real business impact. Known for my sharp instincts and innovative thinking, I’m the person teams call when they need to elevate their brand, reset their approach, or navigate complexity with confidence. My expertise spans corporate communications, PR, digital strategy, crisis and issues management, and multicultural marketing. I’ve advised industry giants, led global campaigns, and built cross-functional teams that deliver. I’m a bilingual storyteller (English/Spanish + conversational French) with a global mindset and a deep belief in the power of connection. Whether I’m guiding an executive team or rolling up my sleeves with a small business owner, I bring vision, structure, and momentum to every engagement.

Please remember that I'm not the expert in your life or work--you are. The nutshell: I'm an Anti-Burnout Coach, a Certified Career Coach, a Cross-Cultural Communication Coach, and an Executive Leadership Coach. I'm a farming village-born (Poland), city-raised (Brooklyn, NY, USA), and suburb-based (White Plains, NY, USA) coach who helps professionals get out of their own way, overcome excuses and fears, build out their skill sets, and thrive at work. Each client is different, because every situation is unique. Some clients come to me to polish their speaking skills, or overcome imposter syndrome and boost their confidence, or navigate challenging conversations with diverse stakeholders (peers, direct reports, bosses, clients, vendors--and beyond). As a former HR Learning & Development professional turned coach, my work focuses largely on developing empathetic-yet-assertive communication skills, building confidence and thoughtful leadership in the workplace, and career development. I have worked with clients on virtually all seven continents (minor caveat with Antarctica: my client was there briefly during our engagement, so I'm counting that), and I have had the pleasure of supporting professionals in nearly every industry imaginable (700+ clients). As an avid traveler I've had the great privilege of breaking bread with people in 36 countries, and that reminds me of how epic and diverse--and yet how small and similar--the world truly is.

Currently serving as Associate Director at Marcitors and Knowledge Excel, I specialize in driving strategic initiatives in digital marketing, market research, and analytics. My role encompasses leading cross-functional teams to execute performance-driven marketing strategies, leveraging tools like Google Analytics 4 (GA4), customer data platforms (CDPs), and marketing automation systems to optimize campaign effectiveness and ROI. At Marcitors, I focus on developing integrated SEO strategies, PPC advertising campaigns, and social media management frameworks, ensuring data-backed decision-making and impactful client results. In my Knowledge Excel role, I spearhead market research projects and cross-platform tracking solutions, utilizing advanced methodologies to deliver actionable consumer insights and enhance digital transformation efforts. With expertise in marketing technology, analytics platforms, and operational optimization, I align marketing and data-driven processes to deliver measurable growth and value for diverse industries.

An impassioned Career Transition Coach who spent more than 20 years working in the recruitment industry and now dedicates my focus on helping my clients navigate important career decisions. When it comes to a person’s career, everyone has a unique need or challenge, therefore, I design a bespoke solution around my clients need, applying an approach that maybe a blend of advisor, consultant, coach, and or mentor. I have collaborated with clients across all industries and job levels, from youth to graduates to executive level, providing 1:1 Career Coaching, Outplacement Support and Career Skills Development workshops. My focus is to collaborate with my clients across the following key areas: Discover, develop a plan and guide on how to execute one’s plan, imparting knowledge, providing practical advice and the necessary tools to assist in aligning to the market expectations, making the individual aware of what to expect and how to prepare for the necessary career transition. “Helping one person might not change the world, but it can change the world for one person”. This quote resonates firmly within my values, where I strive to make a positive difference everywhere possible. In addition to running Career Management Consultancy, in January 2024 I was appointed as an International Career and Transition Coach for Africa, for IMPACT Group a global coaching firm providing relocation, outplacement and leadership development programmes, where I provide career consulting to relocating spouses as well as cross-cultural and integration/transition coaching for employees and their families.

I’m Daniel (He/Him), and I’m the Founder of The Courage Collective. My experience includes work in Entrepreneurship, Venture Capital, Tech, Consulting, Education, and the Nonprofit Sector. I care deeply about humanizing the Diversity, Equity & Inclusion conversation, bringing impactful ideas to life, and creating meaningful, memorable, and transformational experiences with & for others.

Expertise in: Career Coaching, Career Interest, LinkedIn Profiling, Career Coaching, Mid-Career Transition, Interview Preparation, Resume Review, Corporate workshops to empower professionals and teams to excel in their careers in Business Etiquette, Personal Grooming & Self Awareness In a Professional Environment, I am the founder of DiscoverU.in, (Launched in 2020) a career coaching platform where I have guided over 1500 clients, from fresh graduates to seasoned professionals, focusing on Career Change, Advancement, Women Returning to Work, and Mid & Late Career Transitions. With over 22 years of experience in Advertising, Ad Film Production, Operations, Aviation, Sales & Marketing, and Educational Counseling, I bring a diverse skill set to my coaching. I offer one-on-one sessions tailored to individual needs, and I also conduct workshops on grooming and personality development. My journey includes leading operations for a scuba diving company, spearheading sales and marketing for an online travel magazine in South Asia & the Middle East, and dedicating seven years to Early Childhood Education.

I help businesses make more money from their digital channels by fixing how they show up online. That includes SEO, lead generation, paid ads, and using AI when it actually helps. I’ve worked with companies across North America, from local service businesses to SaaS and fintech startups. I've been quoted or featured in SEMrush, Content Marketing Institute, and Databox. I’m happy to share insights that are practical and straight to the point.

My name is Steven Lowell, a Reverse Recruiter and Career Coach with Find My Profession. I am in my 50's, happily married, deal with Epilepsy, and managed to find jobs in 6 industries across 4 continents, as well as traveled the United States by bus to learn more about the people in the United States. I have been on this search to discover why I exist and the true meaning of success. I am a student of life. I know more than meets the eye. I am that guy in New York City, who always gets stopped by tourists to ask for directions, but you can also drop me in any country in the world and I will look like a local. I always help others. I was born and raised a NYC-native. I love people, diversity, honesty, loyalty, and learning. I am in an interracial marriage to my wife, Wendy, since 2007. And know everything about traveling, pizza, all things technology, writing, blogging, talent sourcing, resume writing, job searching, job boards, community management, customer service, hockey, golf, teaching, and talking to people from around the world. I am not your typical, rule-following person. My career has involved thinking outside the box, traveling, getting startups off the ground, and never turning down a really good challenge. Favorite Quote: "Things get better for everybody when they get better for everybody." -Eleanor Roosevelt

Alan Andrews is a Web Marketing Consultant at KIS Finance with a strong background in finance and a sharp focus on SEO. After 30 years in the finance sector – specialising in large bridging loans and development finance – he turned his attention to digital strategy, using his technical skills to drive online visibility and lead generation. Alan manages KIS Finance’s SEO and content performance, continuously refining the site’s structure and organic rankings. When he’s not testing site architecture or decoding Google updates, he’s sharpening his Krav Maga skills or enjoying coastal walks.