Best Customer Journey Mapping Experts

Passionate about Diversity, Equity, Inclusion, and Belonging in all aspects of business - both inside and outside of organizations. If Good Design is Good Business, then Equitable Design is the foundation for DEI!Understanding that true Equity and Inclusion can only be achieved by designing equitable and inclusive systems internally (for Attracting, Sourcing, Onboarding, and Advancing employees), and equitable and inclusive goods and services externally.This can be achieved by using a Human Centered approach, prioritizing customer needs over planned product features, and viewing employees as internal users. * Bachelor's Degree, Psychology, Louisiana State University (2006) - Research focus in Industrial-Organizational Psychology * Certificate, Organizational Ethics, Bentley University (2018) * Master's Degree, Human Factors in Information Design, Bentley University (2019) * Certificate, Diversity, Equity, and Inclusion in the Workplace, University of South Florida (2022) * Certificate, Inclusive & Ethical Leadership, University of South Florida (2022)

Grateful for God, my wife, my kids, and my health.

I am a results-driven Content Marketing Leader with 10+ years of experience in up-leveling brands, developing content strategy, enabling sales, and driving growth. My expertise lies in creating and improving marketing and content strategy processes that boost brand awareness by 2-5x and fully enable growth and sales.I have a talent for storytelling that cuts through marketing fluff and creates magnetic stories. My writing skills can turn complex or dry concepts into compelling content that hits the mark. My deep understanding of B2B content marketing, healthcare marketing, startups, SaaS, B2C marketing, cybersecurity marketing, and product marketing makes me a valuable asset to any team.As a master of all trades, I have a comprehensive understanding of the entire content lifecycle, from the top of the funnel to the bottom. I can expertly strategize, build, write and design a content marketing strategy that aligns with your company goals.

Graduated from the University of South Florida with a Bachelors degree in Business Marketing. Currently employed as a Customer Success Manager at Direction SEO, managing online SEO campaigns. My prior education, communication skills, and work experience in the cosmetology and customer service fields allow me to be an ideal team member that is dedicated to addressing client needs and building long term relationships.

Proven customer champion with over 10 years of experience with multiple iconic brands, exhibited through Marketplace, Commercial, Warranty, and Customer Service Leadership. Demonstrating top skills through efficiencies reducing call abandons, reducing excess and obsolete inventory in collaboration with supply and finance teams, and navigating successful work in remote and hybrid spaces while improving metrics and morale through the onboarding and retention of team members.

I am an accomplished B2B sales and revenue operations executive with global experience across multiple industries, including hospitality, tours and attractions, higher education and non-profits. I began my career with simultaneous pursuits in higher education fundraising and working as a cast member at Walt Disney World. My favorite thing to do is travel— I’ve enjoyed the privilege of living and working abroad, as well as visiting some of the most wonderful places on the planet. I am a people person, and I value relationships above all else. I am also really passionate about leveraging human collaboration, innovation and technology to optimize the way we work.

Strongly organized and communicative project manager with over 6 years of experience. Proven in managing technical projects and delivering notable improvements in customer satisfaction. Currently pursuing PMP certification by December 2024. Let's meet! https://calendly.com/justindpadilla/30min

Hi there! I’m a marketing professional with over 13 years in the world of B2B SaaS and IT, blending a background in both Marketing and Computer Programming. This combo means I don’t just get the “what” of a product — I understand the “how” too. It’s been invaluable in my work, helping me translate complex tech into clear, compelling messaging that resonates with both technical teams and clients alike.Over the years, I’ve developed and led strategies across SEO, PPC, and content marketing, always staying close to product, dev, and sales teams to keep our campaigns aligned and focused on what really matters. I’ve also had the chance to lead small but mighty teams, guiding up to seven talented marketers on projects that drive real impact.I’m passionate about the latest in digital marketing and customer experience, and I’m always up for connecting with fellow professionals. Let’s swap ideas, share insights, or chat about what’s new and next in our industry!

As a supervisor for Customer Experience, it’s my job to help and support my team in delivering exceptional customer experiences to our customers every day. It is through relationship building, proactive communication, and empathy that we gain the trust and business of our customers. I am also passionate about continuous improvement and streamlining processes to help our team work smarter, not harder. I have been developing my career in the Plastics Industry for the past seven years and have loved every minute of it! As board member of #CCSMG (Chemical and Allied Industry Customer Service Management Group) I would love to connect with peers in the field to improve my network - so feel free to send a message! Looking forward to connecting! Specialties: leadership, customer management, relationship building, continuous improvement, problem solving,