In today's competitive market, effective customer retention strategies are crucial for sustainable business growth. Featured.com's expert directory showcases top customer retention specialists who have been featured in leading publications, sharing proven tactics to boost loyalty and reduce churn. These professionals offer invaluable insights on everything from personalized engagement to data-driven retention programs. For publishers and media outlets, our directory provides quick access to authoritative sources for articles, interviews, or expert commentary on customer retention topics. Simultaneously, it offers retention experts a powerful platform to enhance their visibility and establish themselves as go-to voices in their field. By connecting industry-leading professionals with top-tier media, Featured.com facilitates the exchange of knowledge that drives business success. Explore our directory to find or become a trusted customer retention expert today.
Showing 20 of 32 experts
VP Customer Success and Strategy at InboxArmy
With a career spanning across ESPs, agencies, and technology providers, Garin Hobbs is an expert in growing email impact and revenue, launching new programs and products, and developing the strategies and thought leadership to support them. The amount of knowledge he has about MarTech and email marketing is phenomenal but, it's not just the depth of information, it's Garin's perspective and how he communicates the application and impact that set's him apart. Garin is a fantastic and enthusiastic leader, collaborator, and strategist, as well as an amazing human.
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Customer Retention Strategist/Coach at Idyll Point Group
My passion is for supporting people to become wildly successful at their work! Embracing…
Growth Marketer at Full Scale SaaS
Full-stack marketing leader in B2B/B2C SaaS with 8+ years of experience. Specializing in delivering profitable growth through innovative go-to-market (GTM) strategies.My extensive marketing skill set spans product marketing, paid media, and growth marketing.
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Senior Retention Marketing Manager at Canvas People
E-COMMERCE DIRECTOR with extensive experience transforming online sales channels into revenue- generating powerhouses by developing and executing digital marketing strategies to drive brand visibility, customer acquisition and retention, and sales growth. Dynamic changemaker spearheading digital and e- commerce campaigns, employing a data-driven approach to augment digital customer acquisition strategies that achieve stakeholder milestones and maximize ROI. Motivational people leader synthesizing technical acumen with strategic vision to build cultures and marketing structures that drive company success.
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Co-Founder & CCO at PatentRenewal.com
Sincerity, Integrity, Optimism and Persistency. I lead a brilliant team of dedicated professionals, delivering the world’s best IP renewal platform, probably . Please reach out if you are interested in knowing more about our journey or how you can help.
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SaaS Customer Success Manager at Lootly
With over five years of experience in SaaS customer success, I am passionate about helping ecommerce marketers grow their businesses through loyalty and referral programs and utilizing UGC. In my current role, I use my skills in inbound sales, customer onboarding, account management, customer support, and customer education to deliver exceptional service and value to our clients. I also contribute to Lootly's blog, where I share best practices and insights on loyalty marketing, brand community, customer lifetime value, and ecommerce trends. I am proud to be part of a company that empowers ecommerce marketers to build lasting relationships with their customers and drive more sales.
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Customer Success Manager at Freelance/Contractor
As an experienced Instructional Designer and L&D specialist, I bring a passion for creating engaging and effective learning experiences that drive measurable results. With a strong background in adult learning principles, curriculum development, training, e-learning authoring tools, and LMS administration, I am skilled at scoping, analysis, and building of learning assets, including e-learning content, multimedia, and written program materials. I am a collaborative team player with a proven ability to work effectively with SMEs, business line managers, and stakeholders to create quality and engaging learning experiences. My strong organizational and project management skills, specifically SCRUM, enable me to manage program overviews, project plans, and quality checks for learning programs and assets. I am also experienced in live facilitation and have a strong advocacy for equity in learning design through diversity, accessibility, and inclusivity.E-learning authoring tools I use are: CamtasiaAdobe CaptivateArticulate StorylineVideo ScribeLectora InspireCanvaGoogle SuiteWordpress
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CEO at Reteno
User Engagement Platform for Your Mobile AppLaunch ready-made omnichannel campaigns to win loyal customers. Send engaging messages via push notifications,in-app notifications, email, SMS, and app inbox to increase revenue.Trusted by 300+ Leading Brands from 23 Countries*AutomationReady-made automated campaignsGet a jump start with campaigns that make money from day one. Don’t waste your time on designing campaigns and preparing flows.*No-codeQuick integrationGo live with your app retention strategy in five days. Probably you won’t even need a developer.*One ControlOmnichannel communicationAdd more channels to increase reach and ROI. The more channels you use, the more repeat sales you can get.*No ChurnReduce churnAcquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.Free up to 100,000 users
Customer Success Manager
I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.
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Senior Manager, Loyalty & Personalization Operations at PetSmart
As a Lifecycle Marketing Leader, I specialize in retention, engagement, and personalized customer journeys that drive long-term growth. With a deep understanding of data-driven strategies, I craft lifecycle programs that enhance customer relationships, increase LTV, and reduce churn.I bring a leadership mindset to every stage of the customer journey—mentoring teams, optimizing automation, and executing cross-channel campaigns that make a measurable impact. My expertise spans email, SMS, push notifications, and loyalty initiatives, always with a focus on delivering the right message at the right time.Passionate about innovation, testing, and continuous improvement, I thrive in fast-paced environments where customer experience is at the center of growth.
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Lifecycle Marketing Consultant at SH Media
I'm an international marketing professional with a deep understanding of demand generation and lifecycle marketing. I'm an independent consultant and would love to help you with your marketing at every stage of your customer journey. Get in touch!Throughout my experiences at PulsePoint I gained a deep understanding of online media and content marketing. While my positions often had a "sales" focus/titles I always applied Marketing tactics to lead generation. My professional life goal is to lead a Marketing team to a state that Marketing functions as a revenue-driving center as opposed to a cost-center by monetizing owned marketing channels all while supporting business growth.
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Retention Strategist at Magnet Culture
Hello! My name is Alayna (she/her) and my superpower is illuminating the talents in others. As an HR professional, my guiding goal is to identify and remove hurdles that keep individuals from thriving. In my role as Retention Strategist at Magnet Culture and as a representative of the new workforce myself, I am dedicated to staying at the forefront of industry trends and providing the most effective turnover solutions to equip managers to become Retention Champions. I'm certified by TTI in DISC, EQ, and 12 Driving Forces. You can also find me teaching HR fundamentals to undergraduate students at my alma mater, the University of Texas at Dallas, serving on the Board of Directors for Human Rights Initiative, and working with multiple organizations to create engaging, values-based environments that support current and future employees. Let's get connected and see the impact we can make together!
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Lifecycle Marketing Specialist
I am a results-oriented Email Marketing Specialist with a proven track record of driving email campaign success through strategic planning, segmentation, and impactful content. Proficient in Klaviyo, HTML, CSS, JavaScript, and other email marketing tools. Skilled in creating engaging email campaigns that drive customer engagement and conversion. Committed to staying updated with the latest industry trends and best practices.Skills:Email MarketingKlaviyoHTMLCSSJavaScriptSegmentationCampaign OptimizationContact Information:Email: ronalddavenport08@gmail.comPhone: 629-258-0106
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Recruitment and Retention Manager at ATM Ltd
If you are looking for a new opportunity, please reach out to darcy.fox@atm-ltd.co.uk.
Client Services Manager at Markitors
Manager, Client Success with 8+ years of experience, overseeing end-to-end digital marketing programs and campaigns for a variety of small businesses, and most recently fortune 500 companies. I've specialized in everything from social media ads, email campaigns, text automation, SEO content, and most recently digital acquisition via brand search, non-brand channels, and call center sales.
Founder at Retain Genius
Customer Success Manager at Ally Digital Media
Marketer at Digital Chess
Digital Marketer at Recruit CRM
Head of CRM at Energy Casino
Showing 20 of 32 experts
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Featured.com offers access to a diverse range of customer retention specialists, including CRM managers, loyalty program designers, customer experience consultants, and data analysts specializing in retention metrics. Whether you need insights on personalization strategies, win-back campaigns, or the latest retention technologies, you'll find experts who can provide authoritative commentary and practical advice for your publishing needs.
Featured.com connects you with customer retention experts who can provide valuable insights for your articles. These professionals offer deep knowledge on topics like reducing churn, improving customer loyalty, and implementing effective retention programs. By incorporating expert quotes and analysis, you'll enhance the credibility and depth of your content, making it more engaging for readers and potentially boosting your SEO performance.
Publishers often seek expert insights on trending customer retention topics such as AI-driven retention strategies, subscription model optimization, emotional loyalty building, predictive analytics for churn prevention, and omnichannel retention approaches. They're also interested in case studies, innovative retention techniques, and analysis of emerging trends that impact customer loyalty across various industries. As an expert, being prepared to comment on these areas can increase your chances of being featured.
Featured.com provides a platform for you to showcase your expertise in customer retention to a wide audience of publishers and readers. By contributing quotes and insights to high-quality articles, you can enhance your professional visibility, establish thought leadership in the customer retention field, and potentially attract new clients or career opportunities. It's an excellent way to share your knowledge while building your personal brand in the industry.
Join our network of professionals and connect with journalists and publishers looking for your expertise.