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Expert Customer Retention Consulting 2025

In today's competitive market, customer retention strategies are crucial for sustainable business growth. Featured.com presents a curated directory of customer retention consultants, bringing together industry-leading experts who have helped companies significantly improve their customer loyalty and lifetime value. These professionals have been featured in top-tier publications, sharing actionable insights on everything from churn reduction to customer experience optimization. For publishers and media outlets, our directory offers quick access to authoritative voices in customer retention, ensuring your content is backed by proven expertise. For consultants, it's an opportunity to showcase your knowledge and connect with high-profile media opportunities. Whether you're seeking expert commentary on loyalty programs or looking to contribute thought leadership on retention analytics, Featured.com streamlines the connection process. Discover our roster of customer retention specialists and take the first step towards creating more impactful, expert-driven content.

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Showing 20 of 3,946 experts

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Andrea Ames

Customer Retention Strategist/Coach at Idyll Point Group

Agile Methodologies
Business Analysis
Business Development
+2 more

My passion is for supporting people to become wildly successful at their work! Embracing…

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Larry Levine

Expense Reduction Consultant at P3 Cost Analysts

Annapolis, MD, USA
Cost reduction
spend reduction

Larry has over 35 years of industry experience in high tech, home care and Indirect Spend reduction consulting. Having worked at various high tech companies including Data General Corporation (now Dell Technologies) and Lucent Technologies (now Nokia) in his early career, owning and managing a Home Care company in his middle career and now owning and operating a Cost Reduction franchise, Larry has gathered experience and deep skills working with individuals, small and medium businesses and Fortune 100 business executives. His nation-wide clients span multiple industries including automotive, restaurants, schools, hotels & hospitality, healthcare, manufacturers, REITs and even bicycle shops. Larry provides his clients with strategies for long-term sales growth and analyzes and implements cost reduction programs that provide for mid-line expense reduction and bottom line growth and profitability.

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Sascha Hoffmann

Lifecycle Marketing Consultant at SH Media

Adobe Photoshop
Advertising
B2b Marketing Strategy
+2 more

I'm an international marketing professional with a deep understanding of demand generation and lifecycle marketing. I'm an independent consultant and would love to help you with your marketing at every stage of your customer journey. Get in touch!Throughout my experiences at PulsePoint I gained a deep understanding of online media and content marketing. While my positions often had a "sales" focus/titles I always applied Marketing tactics to lead generation. My professional life goal is to lead a Marketing team to a state that Marketing functions as a revenue-driving center as opposed to a cost-center by monetizing owned marketing channels all while supporting business growth.

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Carmen Gerea

Consultant, Omnichannel Marketing at FREED

Concón, Chile
Business Strategy
Digital Transformation
Education
+5 more

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

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Raaquib Pathan

SEO Consultant at GrantBite

Dubai - United Arab Emirates
Funding
Grants
Scholorships

I work as a Growth Consultant at GrantBite, a funding search platform focused on simplifying how people discover and access financial opportunities. My work centers on driving digital growth through experimentation, performance marketing, funnel optimization, user engagement, and product-led strategies. I collaborate with cross-functional teams to identify growth levers, improve user journeys, and scale acquisition in a sustainable way. With a strong interest in data, behavioral insights, and scalable growth systems, I enjoy turning complex platforms into intuitive digital experiences that grow through impact, not hype.

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Elise McCabe

Founder, Career Transition Strategist, Career Coach, Outplacement Specialist at Career Management Consulting

South Africa
Career Transition
Outplacement
Personal Branding
+1 more

An impassioned Career Transition Coach who spent more than 20 years working in the recruitment industry and now dedicates my focus on helping my clients navigate important career decisions. When it comes to a person’s career, everyone has a unique need or challenge, therefore, I design a bespoke solution around my clients need, applying an approach that maybe a blend of advisor, consultant, coach, and or mentor. I have collaborated with clients across all industries and job levels, from youth to graduates to executive level, providing 1:1 Career Coaching, Outplacement Support and Career Skills Development workshops. My focus is to collaborate with my clients across the following key areas: Discover, develop a plan and guide on how to execute one’s plan, imparting knowledge, providing practical advice and the necessary tools to assist in aligning to the market expectations, making the individual aware of what to expect and how to prepare for the necessary career transition. “Helping one person might not change the world, but it can change the world for one person”. This quote resonates firmly within my values, where I strive to make a positive difference everywhere possible. In addition to running Career Management Consultancy, in January 2024 I was appointed as an International Career and Transition Coach for Africa, for IMPACT Group a global coaching firm providing relocation, outplacement and leadership development programmes, where I provide career consulting to relocating spouses as well as cross-cultural and integration/transition coaching for employees and their families.

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Chris Frank

Organizational & Strategy Consultant at C. R. Frank Consulting

Active Directory
Ada Compliance
Adobe Creative Suite
+2 more

An Air Force veteran with a strong background in technical project management. Experience with project planning and execution, program management, and operations management with a demonstrated history of working in the aerospace and defense industry. Skilled in Microsoft Office Suite, Microsoft Project, Technical Support, SharePoint Designer, and Customer Relationship Management (CRM). Strong support professional with a Bachelor’s degree in Information Technology from Southern New Hampshire University.

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Roger Williams CLMP

Head of Loyalty Center of Excellence at Zeta Global

Denver, CO, USA
airlines
artificial intelligence
loyalty
+2 more

Roger is a globally recognized loyalty thought leader who guides Zeta Global's Loyalty Center of Excellence toward the singular goal of delivering extraordinary outcomes for its loyalty marketing customers. One of the first professionals to earn a Certified Loyalty Marketing (CLMP) designation, Roger has worked with major global brands and over 200 airlines to develop pioneering loyalty strategies for the past 25 years. Roger began his career as an airline frequent flyer program manager, among other marketing, alliance, and revenue optimization roles. He worked for airline industry tech giant Sabre as a global strategist and co-founded various impactful startups where he pioneered Blockchain-powered loyalty marketing and hyperlink engagement.

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Mike Khorev

SEO Consultant at Mike Khorev

Toronto, ON, Canada
AI
Business
Marketing
+2 more

SEO consultant helping B2B and SaaS companies grow from 6 to 8 figures with strategic SEO, AI optimization and content marketing. I specialize in driving qualified traffic, building authority, and turning organic search into a scalable growth channel.

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Shiva Naidu

Digital Marketing Consultant at Naidu Shiva

Ahmedabad, Gujarat, India
AEO
AI SEO
Business
+17 more

I am a results-driven digital marketing consultant and SEO specialist based in Ahmedabad, Gujarat (India), with over 10+ years of hands-on experience helping businesses strengthen their online presence and achieve sustainable growth. My expertise spans local SEO, international SEO, digital PR, guest blogging, outreach marketing, and performance marketing, enabling me to design and execute data-driven strategies that align with real business objectives. Over the years, I have worked with 100+ clients across 40+ industries, including SaaS, IT services, FinTech, Gaming, Healthcare, Education, Travel, Fashion, and e-commerce. I collaborate with startups, SMEs, and large enterprises to improve search visibility, generate qualified leads, build brand authority, and increase revenue. My approach combines strong analytical skills with practical execution, ensuring measurable and long-term results rather than short-term wins. In addition to consulting, I am an experienced SEO Trainer known for delivering practical, real-world training programs in Ahmedabad. I have trained hundreds of students, marketers, entrepreneurs, and professionals, focusing on actionable techniques, modern tools, and industry-relevant best practices. My training sessions are designed to simplify complex digital marketing concepts and empower learners to confidently implement strategies on live projects. I am Google and Meta certified in Digital Marketing, Social Media, and Performance Advertising, which allows me to integrate paid and organic strategies for maximum impact. I am also a trusted provider of Guest Posting, Link Building, and Digital PR services, helping brands secure high-quality backlinks, authoritative brand mentions, and stronger domain credibility. I believe in transparency, continuous learning, and a performance-focused mindset. I stay actively updated with the latest trends in SEO, AI, and digital marketing and regularly contribute to reputable guest blogging platforms to share insights with the wider community. My goal is to build long-term partnerships by delivering ethical, scalable, and result-oriented digital marketing solutions that help businesses grow with confidence.

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Heinz Klemann

Senior Marketing Consultant at Klemann Consulting

Dubai - Vereinigte Arabische Emirate
Business
CRM
Data Analysis
+7 more

I am the founder of BeastBI GmbH, a digital consultancy specializing in digital marketing. Whether it's marketing analysis, restructuring, or migration. We focus on optimize marketing budgets and improve ROIs. HubSpot and Google Ads certified and partner. With over a decade of experience across CRM, Paid Ads, SEO, (B2B) leadgen and marketing analysis, I combine technical know-how with a deep understanding of marketing & business strategy. I work and lead a remote team, scaled international campaigns. I also support companies as interim head of marketing and similar positions.

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Stepan Kazaryan

Business Management Consultant at Stepan Kazaryan

Chicago, IL, USA
Business Management Consultant
Business Strategy
Digital Presence
+6 more

Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.

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Ian Kahn

Digital Marketing Consultant at Ian Kahn Digital Marketing

London, UK
B2B Lead Generation
Digital Marketing
Growth Infrastructure & Data Tracking
+2 more

Digital Marketing Consultant with over 12 years of experience specializing in performance marketing and international expansion across the US, UK, and DACH markets. Having managed over $100M in ad spend for global brands, Ian focuses on building data-driven growth infrastructure and localized go-to-market strategies that align technical tracking with bottom-line profitability.

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Richard Hazeltine

Principal Consultant and Coach at Rich Integration

Analysis
Budgeting
Budgets
+2 more

Helping organizations measure and optimize workforce talent, behaviors and motivators to produce stellar results and performance. Neuroscience | Behavioral Science | Predictive Analytics | Emotional Intelligence | Change Management | Coaching | Volunteer Search & Rescue pilot - US Air Force Auxiliary

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C Byrne

Indepedent Digital Marketing Consultant at Freelance

London, UK
Data Science
Marketing
PPC
+2 more

Here is my website <a href="https://www.seolondonsurrey.co.uk/">https://www.seolondonsurrey.co.uk/</a> . I'm available for comment - I require a "dofollow" credit link. I specialise in: - online lead generation - Generative Engine Optimisation (GEO) Services focused on Google Gemini & Chatgpt - manual link building services (I don't buy backlinks) - PPC ad management (inc. Google Shopping) - digital marketing and international & multilingual / local SEO strategy - "Google skills" / SEO training - (technical) SEO audits (including keyword research, competitor analysis etc) - store optimisation for Amazon / Ebay & Shopify's Shop App / Shop.app Online Marketplace - SEO copywriting and keyword-researched based content strategy (training) - maximising clients non-paid online visibility on search engines (please ask me about the latter as this involves working to diminish your competitors' websites and profiles online visibility as well)

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Lindsey MacNeil

Change Management Consultant

A11y
Accessibility
Ada Compliance
+2 more

An experience designer and strategist driven by servant leadership. My passion is ensuring humans are considered thoughtfully and wholly throughout any project, as that is the strongest way for any organization to achieve success, let alone greatness. Getting there takes a unique and complex game of 3-D chess. Helping teams and organizations foster innovation by developing the skills and capabilities internally, to strengthen the corporate customer and product experiences to the next stage of possibility.

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Jennifer Layman

Marketing Consultant | Author | Golf Pro at Forward Thinking Consulting

Pembroke, ON, Canada
communications
entrepreneurship
job ad writing
+5 more

- 20 years running a marketing consulting business with clients in a variety of industries - Works with solopreneurs to multi-million dollar corporations - Author of two books: Forward Thinking for Your Business (marketing reference for established businesses) and Forward Thinking for Future Entrepreneurs (keys to starting a business from people who have actually done it) - Former publisher of a health magazine and a travel magazine - Operates an online job board helping employers attract candidates - Professional golf member of the PGA of Canada - Member of the National Speakers Association - Speaker on how to use strategy to achieve results

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Emily Kund

Freelance Consultant at Kund Consulting

Analysis
Analytics
Banking
+2 more

Helping people learn more is a core value for me. When it comes to data visualization, I enjoy teaching others so that they can create visualizations that help people make timely, well-informed decisions or ask relevant questions. I also help entrepreneurs conduct market research through quizzes to help them learn more and convert community to clients.

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ROSE DENNIS

Freelance Strategy Consultant at Rose Dennis Consulting

Brisbane QLD, Australia
Business Strategy
Digital Transformation
Operating Models
+2 more

I'm a freelance consultant who sparks and shepherds novel ideas into reality. Once described as 'getting stuff done without the carnage', I connect with all levels to make the improbable possible. I hold a postgraduate degree from the University of Queensland and have over a decade of experience in consulting, strategy, and transformation. My career spans Accenture Australia, Vector Limited, and, most recently, Head of Transformation for Air New Zealand, where I led an operating model change into the heart of operations that validated $7M in annual maintenance cost savings using agile methodologies. My expertise lies in untangling complex cross-functional initiatives across organisational silos. Drawing from experience in aviation, energy, and technology sectors, I apply multi-industry insights to break through implementation barriers. I build consensus where others see conflict, balancing strategic vision with practical execution. My approach combines agile principles, design thinking, and structured problem-solving frameworks that respect each organisation's unique culture. I partner with mid to large enterprises navigating significant change or complex challenges.

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Laura Scavo-Shin

Content Consultant at Independent Contractor

Advertising
Ap Style
Copy Editing
+2 more

* 15 years of public relations, corporate communications, marketing, and content writing experience. * Able to maintain focus and prioritize * Excellent verbal and written communication skills. * Superior problem-solving skills * Able to multi-task and efficiently complete projects. * Proficient in Microsoft Suites, CRM, Drupal CMS, Hubspot, Salesforce, Marketo, Monday, and Microsoft Office Suite. Specialties: Background in program management, long-form and short-form content writing and promotion, corporate marketing project management, event, and trade show management drafting press releases/media alerts, media campaign coordination, internal communication planning, and execution.

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Showing 20 of 3946 experts

How can customer retention consultants benefit from being listed in an expert directory?

Customer retention consultants can gain increased visibility and credibility by being listed in an expert directory. This exposure can lead to opportunities for media quotes, speaking engagements, and potential client inquiries. Additionally, being featured alongside other industry experts can enhance their professional network and position them as thought leaders in the customer retention field.

What should customer retention consultants include in their expert directory profile?

Customer retention consultants should include key information in their expert directory profile such as their specific areas of expertise (e.g., customer loyalty strategies, retention analytics), notable clients or case studies, years of experience, and any published works or speaking engagements. It's also beneficial to highlight unique approaches or methodologies they use in customer retention consulting to differentiate themselves from other experts.

What types of customer retention expertise do publishers typically seek?

Publishers often seek customer retention experts who can provide insights on strategies such as loyalty programs, personalized marketing, customer experience optimization, and churn prediction analytics. They may also look for specialists in specific industries (e.g., SaaS, e-commerce, or telecommunications) or experts who can comment on emerging trends like AI-driven retention techniques or subscription-based business models.

How do expert directories help publishers find relevant customer retention consultants?

Expert directories streamline the process of finding relevant customer retention consultants by providing a curated list of professionals with diverse expertise. Publishers can easily search for experts based on specific areas of customer retention, industry focus, or experience level. This saves time and ensures access to knowledgeable sources for articles, reports, or expert roundups on customer retention topics.

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