Expert Clinical Quality Improvement Consultants

I’m a lifesciences compliance strategist with a passion for building real-world, right-sized programs in fast-moving environments. With deep experience in pharma and medtech, I specialize in translating regulatory complexity into practical, actionable frameworks. I’ve spent 7+ years navigating the gray areas of compliance—from training physicians on industry expectations to building startup programs from the ground up. I believe compliance should be ethical, functional, and human-centered—and that culture is built through clarity, storytelling, and respect, not fear. Outside of policy and audits, I speak regularly on startup compliance and love turning “boring” topics into memorable moments. I'm here to connect, create, and contribute.

Experienced Educational Consultant with a demonstrated history of working in the education management industry. Skilled in Educational Assessment, group and individual support. Certificate in Special Education focused in communication disorders and masters in educational counseling from Oranim College of Education.

Medical Director of MI Express Urgent Care as well as MI Express Primary Care. Dual board certified MD, in Internal Medicine and Obesity Medicine, specializing in comprehensive weight loss medicine, adult primary care, urgent and occupational medicine with additional expertise in geriatrics, acute care/hospitalist medicine. I have experience with utilization management, healthcare marketing and healthcare policy through my various roles in these institutions. Passionate about creating and growing health promoting policies and programs in addition to utilizing my expertise to grow products and tools including tech, to innovate a functional and better way to care for our population.

I’m a fractional process improvement consultant and senior business analyst, helping organisations simplify complexity, improve operational efficiency, and deliver smarter services. My work focuses on aligning people, processes, and systems with strategic goals across various sectors, including financial services, travel, media, higher education, and public services. I support transformation through process improvement, operational readiness, stakeholder engagement, business architecture techniques and emerging AI-driven opportunities. I combine strategic thinking with practical delivery, developing clear process designs, business requirements and governance frameworks that teams can actually use. My style is pragmatic, collaborative, and outcome-focused, adapting methods such as Agile, Waterfall, Lean Six Sigma, and Design Thinking to real-world challenges. Available for commentary, collaborations or conversations on operational transformation, AI-readiness, and the future of work — with a particular focus on process, governance and change.

Providing experienced SEO and online reputation management service. Responsibilities include improving SEO, managing social media accounts & improving online reputation. Daily task include creating content for online publication, web development and link building.

In my role, I meticulously oversee various clinical projects, ensuring each phase is executed with precision and in compliance with GCP standards. Core Competencies: Clinical Trials Monitoring Clinical Safety Protocols Streamlined Clinical Operations Regulatory Compliance Mastery Educational Background: MSc in Molecular Science and Nanotechnology, Louisiana Tech University MSc in Medical Genetics, MGM University of Health Sciences With a robust educational foundation and a keen eye for detail, I have successfully navigated through different therapeutic areas and regions, delivering high-quality results consistently. My journey in the realm of clinical research is driven by an insatiable curiosity and a deep-seated commitment to advancing science and practice. Let’s Connect! If you are passionate about transforming health care and improving patient lives, or if you wish to exchange insights and collaborate on projects, feel free to connect with me. Together, let’s contribute to a healthier, more understanding world for individuals navigating through challenges.

Creative, collaborative practitioner with 15+ years experience in organizational change, talent management, culture change, employee engagement, and leadership development. I apply my unique experience as a business leader and expertise in organization development to diagnose organizational issues and opportunities, to develop strategies and plans, and to measure the success factors that lead to organizational effectiveness. Specialties: Organization design Talent management and development Leadership development Employee engagement and retention Executive coaching Group facilitation Teambuilding Change management MBTI certified Adult learning

James Brouillet is a Business Process Architect and digital-transformation leader who builds practical systems that scale. In financial services, he has managed complex software integrations and core/ancillary conversions, ensuring resilient cutovers, clean data migration, and tight vendor coordination. He designs and operates online banking ecosystems end-to-end—aligning digital channels with core, card, payments, fraud/AML, and CRM systems—while hardening governance, SLAs, and user experience. At A Federal Credit Union, James has played a central role in standing up a BPM program grounded in APQC and the 7 Tenets—mapping cross-functional work in BPMN 2.0 and automating with Nintex Process Manager, Power Automate, SharePoint, and Microsoft 365. Earlier, he led Application Support (vendor vetting, risk, testing, change, audit) and drove meaningful cost savings via licensing rationalization and utilization improvements. Beyond the CU, he incubates small businesses—bridging strategy, tooling, and process to achieve measurable growth. His north star: anticipate needs, exceed expectations, and make excellence a habit. Areas of Expertise Integrations & Conversions: Core/ancillary conversions, API & SSO, data migration, UAT/cutover planning Digital Channels: Online/mobile banking ops, payments, fraud/AML, CRM, compliance alignment Telephony & Automation: Contact center design, IVR trees, voice/chatbots, call-flow analytics, deflection Access Governance: Least-privileged administration, RBAC/SoD, audit readiness across 50+ apps BPM & Automation: BPMN 2.0, process lifecycle, Nintex Process Manager, Power Automate, SharePoint Change & Excellence: APQC, 7 Tenets, Prosci, Baldrige (ADLI/LeTCi), Lean/Six Sigma (DMAIC), A3, 5 Whys, BABOK SMB Incubation: Go-to-market, e-commerce ops, vendor management, cost optimization Representative Results Led multi-system integrations & conversions, delivering clean data migration, stable cutovers, and on-time launches. Online banking program leadership: improved reliability/UX while aligning with core, payments, fraud/AML, and CRM. Telephony & IVR redesign: implemented skills routing and bot deflection to lift CSAT and reduce handle time. Least-privileged access at scale: engineered RBAC for 50+ banking apps; strengthened controls and audit posture. Drove significant licensing savings via vendor negotiation and utilization improvements.

Juan Luis Garrido is a DEI Project Consultant at Center Desk Consulting whose work bridges strategy, facilitation, and communication to help organizations design more equitable, human-centered experiences. In his current role, he supports nonprofit and corporate clients in deepening their diversity, equity, and inclusion commiments through participatory methods, co-created initiatives, and systems-level thinking. With a background that spans nonprofit leadership and social impact consulting, he is known for his ability to build trust across sectors and center lived experience in meaningful, actionable ways. Juan Luis holds a Master of Design in Strategic Foresight and Innovation from OCAD University, where his graduate research explored the role of joy as a critical resource for practitioners in social change work. His work reflects a deep belief that joy, care, and imagination are not distractions from equity work, but vital components of its sustainability and impact.

Experienced Professor Of Medicine with a demonstrated history of working in the hospital & health care industry. Skilled in Epidemiology, Healthcare Management, Healthcare Informational Technology, Medical Education, and Medicine. Strong education professional with a Master of Public Health from School of Public Health, University of Texas Health Science Center and Master of Business Administration - MBA focused in Healthcare from Gatton College of Business and Economics, University of Kentucky. Certified Physician Builder for Epic and strong interest in data analytics.

I make complex things simple, organizations & individuals successful, and get problems solved.

I am an experienced professional offering expertise in project management, customer success, account management, and business operations with the ability to execute and implement. Nearly a decade’s worth of professional experience related to project management and sales, specializing in customer success by facilitating renewals, reducing churn, increasing product adoption, risk mitigation, and excelling in all sales-based capacities. Intimate understanding of customer lifecycles and project management lifecycles to work with business operation and product teams.Superb in client communication and comfortable in stakeholder engagement at all organizational levels. Versed in applying different methodologies in work to enable flexibility in client and internal partnerships.

Miracles Healthcare – Multi‑Specialty Hospital Network in Gurgaon Founded in 2002, Miracles Healthcare has grown into a leading multi‑specialty provider in Gurgaon. With a presence in Sectors 14, 56, and 82, and a dedicated Fertility & IVF Clinic in Sector 14, it combines personalized care with comprehensive medical services. 🏥 Facilities & Infrastructure 1. Miracles Apollo Cradle/Spectra (Sec 82): A boutique women’s & children’s hospital with multi-specialty capabilities, modular OTs, Level III NICU, advanced diagnostics, and top-tier inpatient rooms. 2. Miracles Apollo Cradle (Sec 14): One of the largest maternity centers in the city, offering obstetrics, fetal medicine, pediatrics, and a high‑end NICU with luxury suites and automated labors rooms. 3. Miracles Mediclinic (Sec 14 & 56): NABL‑accredited and winner of the 2015 Best Multi‑Specialty Mediclinic award, housing 25+ specialties and 150+ doctors, with facilities like home sample collection and online reports. 🩺 Key Specialties & Services Women & Child Care: Obstetrics, gynecology, neonatology with 24x7 gynaecologists and 25,000+ deliveries to date . Fertility: IVF, ICSI, IUI, embryo freezing, and fertility preservation through the dedicated IVF clinic. Orthopaedics, ENT & General Surgery: Expanding teams with new specialists offering arthroscopy, minimally invasive surgeries, and ENT procedures like cochlear implants and sinus surgeries. Cardiology, Pulmonology & Internal Medicine, Dental Care, Physiotherapy, Radiology & CT/MRI Scans, Preventive Health Checkups, and 24×7 Pharmacy & Ambulance Services. 🚨 Emergency & Patient-Centric Support 24×7 Emergency Services: On-site gynecologists, pediatricians, anesthetists, and internal medicine physicians available round-the-clock for critical care . Patient Nature: Fast, accessible, and family‑friendly services with near-zero infection rates, flexible visiting, and holistic support including lactation counseling, postnatal care, and community outreach. 🧩 Accreditations & Recognition 1. NABL (laboratory) and NABH (hospital) certifications 2. First lab in Gurgaon to receive NABL, first boutique birthing center to get NABH SHCO category accreditation. 3. Google ratings around 4.75‑4.9, underscoring consistent patient satisfaction.

Actively helping businesses to benefit from chatbots and voice assistants. Managing a chatbot company for the last 3 years: 100 chatbots built, 50 happy clients from 14 countries, 4 hackathons won with a chatbot idea, Company growth from 3 to 35 chatbot ninjas Working with Messenger API since April 2016 Rich experience with different platforms like FB messenger, Slack, SMS, Telegram, Cisco Spark, Web, Google Home, Amazon Alexa etc. I believe that chatbots are the new era of human/machine communication. I can help with the best practices of chatbot`s development, and it`s not only about the code but also about user engagement and profitability.

Results-oriented technology leader with over 9 years of experience in Infrastructure Security, Automation, Generative AI, and Software-Defined Operations. Demonstrated ability to lead high-performing teams, streamline enterprise support, and execute strategic initiatives that enhance organizational resilience and operational efficiency. A seasoned cybersecurity professional, experienced in vulnerability and patch management at scale, with a strong track record of driving measurable, data-driven impact through intelligent automation. Skilled in designing and implementing secure, scalable, and compliant infrastructure solutions that align with business and regulatory goals. Proven expertise in project and program management, particularly within Agile and Scrum frameworks, with a focus on cross-functional collaboration, risk mitigation, and continuous improvement. Recognized for combining technical depth with strategic vision to deliver transformative outcomes in complex enterprise environments.

Young professional with an emergency medicine background working in quality improvement at Boston Medical Center. Proficient in Lean Six Sigma, project management, data analysis & visualization, and process mapping.

Cynthia Udoka Duru has led innovative projects across various sectors, from driving cloud-native system design, automated CI/CD workflows, and infrastructure lifecycle management to architecting solutions, contributing to digital health, finance & maritime cybersecurity, enabling exponential growth, improving infrastructure efficiency, and supporting award-winning innovation across Africa and Europe.

Skilled, highly knowledgeable, and analytical professional with over fourteen years experience in the healthcare sector. Primary expertise in providing strategic insights and actionable information to life science companies. Proficient in molecular diagnostics, point of care diagnostics, genomics, immunoassays, oncology diagnostics, cardiology diagnostics, infectious disease diagnostics and personalized medicine. Strong ability in capturing customer insights, performing technical analysis, sizing niche segments, financial modeling, evaluating market dynamics, identify/evaluate new product potential, and presenting high impact, tactical recommendations. Specialties: Extensive knowledge in the genomics, in-vitro diagnostics space. Demonstrated success in managing teams and clients, assessing business models identifying market opportunities/risks and developing strategies to optimize market penetration, competitive advantage and profit.

Global human resources and association leader with a broad range of strategic HR and governance experience involving board and volunteer governance, organizational development, employee engagement, DEI/workplace culture, benefits, compensation, recruitment, policy development, and compliance. Serve as trusted advisor to CEO and senior leadership. Experience in both U.S. and international HR. Passionate about building high-performing and inclusive work cultures that foster trust, collaboration, and transparency, as well as boost employee retention. Certified Association Executive (CAE). DiSC certified. SHRM Senior Certified Professional (SHRM-SCP)