Expert Clinical Quality Improvement Consultants

I’m a lifesciences compliance strategist with a passion for building real-world, right-sized programs in fast-moving environments. With deep experience in pharma and medtech, I specialize in translating regulatory complexity into practical, actionable frameworks. I’ve spent 7+ years navigating the gray areas of compliance—from training physicians on industry expectations to building startup programs from the ground up. I believe compliance should be ethical, functional, and human-centered—and that culture is built through clarity, storytelling, and respect, not fear. Outside of policy and audits, I speak regularly on startup compliance and love turning “boring” topics into memorable moments. I'm here to connect, create, and contribute.

Jim Rembach is the President of Call Center Coach and the founder of the Leadership Execution Institute. As an AI systems architect and leadership execution strategist, he redefined leadership in the age of AI at work by creating the Leadership Execution System (LES). This system replaces traditional leadership training with Culture-Calibrated, AI-powered execution systems that embed organizational standards into daily behavior. His work centers on developing Decision Agility, a measurable capability for high-speed, high-confidence decision-making, and systematically neutralizing execution drift using the FONE framework (Fear, Overconfidence, Negative Impressions, Execution Blindness). A 25-year contact center veteran and behavioral science expert, Rembach grounds his approach in applied research proving that supervisor inconsistency is a system problem driven by fundamental human programming like cognitive miserliness (shortcut hunt), not a mere knowledge deficit. This finding is critical because traditional training programs demonstrate limited effectiveness, with only 12% of participants consistently applying learned behaviors. To fix this systemic issue, he formalized his approach in 2024 with the introduction of Leadership Execution-as-a-Service (LEaaS), an AI-enabled model that embeds cultural standards and guardrails into supervisors’ daily decisions. His research, including papers published via Zenodo (DOI: 10.5281/zenodo.17425566), is tied to his ORCID iD (0009-0004-6525-5634), reinforcing his domain authority in leadership execution literature. Rembach's research establishes the Decision Agility gap, the difference between technological capability and organizational decision velocity. To enable high-speed, high-confidence decision-making in VUCA (volatile, uncertain, complex, and ambiguous) environments, he provides the C.A.L.M.™ Model (Clarify, Assess, Limit the Noise, Move with Confidence). This framework serves as an operational protocol for converting decision delay into structured momentum. Implementation uses the 14-Dimension Culture-Calibrated AI Framework to ensure AI systems reinforce organizational standards rather than amplifying existing behavioral inconsistencies (execution drift). His thought leadership, including The FONE Report, documents that organizations with consistent, visible leadership report 23% higher profit, with some achieving a 3% reduction in overall costs simply by tightening execution and eliminating drift.

Experienced Educational Consultant with a demonstrated history of working in the education management industry. Skilled in Educational Assessment, group and individual support. Certificate in Special Education focused in communication disorders and masters in educational counseling from Oranim College of Education.

*Board-Certified Family Medicine Physician (ABFM) with 14+ years clinical experience (based in Chicago, IL) *Named Castle Connolly Top Doctor (2024, 2025) *Medical Media Commentator seen on/in ABC 7, Fox 32, CBS 2, WGN 9, The Chicago Tribune , Chicago Sun Times, and Everyday Health; including a nationwide 25 interview satellite media tour (TV & radio, November 2025) *Premedical Student Mentor, Urban Bridges Medical Mentoring Program Dr. Rene is a board-certified Family Medicine physician and Fellow of the American Academy of Family Physicians (FAAFP) with 14+ years of clinical experience. She provides comprehensive primary care for Medicare-eligible patients at Oak Street Health's Avalon Park location in Chicago, specializing in chronic disease management, preventive care, healthcare equity, and access for underserved communities. After overcoming 50 medical school rejections, Dr. Rene graduated from Indiana University School of Medicine and completed residency training at Ascension Saint Joseph Hospital - Chicago. She developed the L.Y.M.I.T.S. Method—a framework for transforming limitations into your greatest strengths. She mentors aspiring physicians through the Urban Bridges Medical Mentoring Program. Dr. Rene has appeared as a medical expert on ABC 7, Fox 32, CBS 2, and WGN 9 Chicago and recently completed a 25-interview national satellite media tour. She is available for expert commentary on resilience in healthcare, medical education equity, resilience and overcoming failure, healthcare access for underserved populations, and diversity in medicine.

I am an award winning highly quantitative Product Development Engineer who specializes in transforming raw silicon characterization data into predictable, high-yield products ready for mass production, with direct experience on cutting-edge 3nm and 2nm processes crucial for next-generation AI and ML hardware. My expertise is rooted in applying Statistical Design of Experiments (DOE) and advanced methodologies like Six Sigma directly to post-silicon issues. I leverage deep data analysis to quickly pinpoint and eliminate root causes of complex parametric and functional failures within System-on-Chip (SoC) architectures. Notably, I personally conceptualized and implemented the entire Yield Management System for ARM, a multi-billion dollar entity, delivering a mission-critical infrastructure solution at virtually zero dollar cost. This rigorous, data-driven approach is key to achieving robust product quality and accelerating the time-to-market for every new silicon generation. I was also as named a Thinkers360 Top 25 Global Thought Leader and Influencer in the "Engineering" category and a Top 50 Global Thought Leader and Influencer in the "Future of Work" category for 2025.

I’m an entrepreneur working at the intersection of AI, product execution, and healthcare access. Over the last decade I’ve built and led teams that turn new technology into practical tools for real businesses. I co-founded BotsCrew in 2016, grew it into a global AI services company, and later joined the CourtAvenue collective, where we help large enterprises adopt generative AI with speed and precision. I also founded AllClinicalTrials.com and Curify, two platforms focused on making it easier for patients to find and enroll in legitimate clinical trials. That work started from a personal experience trying to find treatment options for a family member, and it pushed me toward building products that remove friction from complex systems. My background is in applied mathematics and AI, but most of my learning came from building things fast, talking to customers, and fixing what didn’t work. I’m especially interested in how generative AI will reshape operations, customer experience, and decision-making in large organizations. I try to share what I learn - both the wins and the mistakes - so others can move faster.

Providing experienced SEO and online reputation management service. Responsibilities include improving SEO, managing social media accounts & improving online reputation. Daily task include creating content for online publication, web development and link building.

In my role, I meticulously oversee various clinical projects, ensuring each phase is executed with precision and in compliance with GCP standards. Core Competencies: Clinical Trials Monitoring Clinical Safety Protocols Streamlined Clinical Operations Regulatory Compliance Mastery Educational Background: MSc in Molecular Science and Nanotechnology, Louisiana Tech University MSc in Medical Genetics, MGM University of Health Sciences With a robust educational foundation and a keen eye for detail, I have successfully navigated through different therapeutic areas and regions, delivering high-quality results consistently. My journey in the realm of clinical research is driven by an insatiable curiosity and a deep-seated commitment to advancing science and practice. Let’s Connect! If you are passionate about transforming health care and improving patient lives, or if you wish to exchange insights and collaborate on projects, feel free to connect with me. Together, let’s contribute to a healthier, more understanding world for individuals navigating through challenges.

James Brouillet is a Business Process Architect and digital-transformation leader who builds practical systems that scale. In financial services, he has managed complex software integrations and core/ancillary conversions, ensuring resilient cutovers, clean data migration, and tight vendor coordination. He designs and operates online banking ecosystems end-to-end—aligning digital channels with core, card, payments, fraud/AML, and CRM systems—while hardening governance, SLAs, and user experience. At A Federal Credit Union, James has played a central role in standing up a BPM program grounded in APQC and the 7 Tenets—mapping cross-functional work in BPMN 2.0 and automating with Nintex Process Manager, Power Automate, SharePoint, and Microsoft 365. Earlier, he led Application Support (vendor vetting, risk, testing, change, audit) and drove meaningful cost savings via licensing rationalization and utilization improvements. Beyond the CU, he incubates small businesses—bridging strategy, tooling, and process to achieve measurable growth. His north star: anticipate needs, exceed expectations, and make excellence a habit. Areas of Expertise Integrations & Conversions: Core/ancillary conversions, API & SSO, data migration, UAT/cutover planning Digital Channels: Online/mobile banking ops, payments, fraud/AML, CRM, compliance alignment Telephony & Automation: Contact center design, IVR trees, voice/chatbots, call-flow analytics, deflection Access Governance: Least-privileged administration, RBAC/SoD, audit readiness across 50+ apps BPM & Automation: BPMN 2.0, process lifecycle, Nintex Process Manager, Power Automate, SharePoint Change & Excellence: APQC, 7 Tenets, Prosci, Baldrige (ADLI/LeTCi), Lean/Six Sigma (DMAIC), A3, 5 Whys, BABOK SMB Incubation: Go-to-market, e-commerce ops, vendor management, cost optimization Representative Results Led multi-system integrations & conversions, delivering clean data migration, stable cutovers, and on-time launches. Online banking program leadership: improved reliability/UX while aligning with core, payments, fraud/AML, and CRM. Telephony & IVR redesign: implemented skills routing and bot deflection to lift CSAT and reduce handle time. Least-privileged access at scale: engineered RBAC for 50+ banking apps; strengthened controls and audit posture. Drove significant licensing savings via vendor negotiation and utilization improvements.

Dr. Shernell Surratt-Gary, D.O., is a Tulsa, Oklahoma native whose journey reflects both determination and dedication. She graduated from the University of Tulsa with a Bachelor of Science in Biological Sciences, where her interest in medicine and the human body deepened. Before matriculating to medical school, Shernell gained valuable hands-on experience at Ascension St. John, working first in the pathology department and later in the catheterization lab. These formative roles not only strengthened her technical skills but also gave her a deep appreciation for the teamwork and precision required in healthcare. She went on to earn her Doctor of Osteopathic Medicine degree from OSU Center for Health Sciences, furthering her commitment to understanding health, science, and the human experience. In addition, she served as a Family Medicine Content Author for Rosh Review, LLC, contributing to medical education and board review resources for resident physicians. Dr. Surratt-Gary currently serves as a clinical advisor for Aura Wellness, a drug, alcohol & mental health treatment center in Kentucky. Beyond her academic and professional path, Shernell embraces family life with joy. She lives with her husband and their two children, cherishing the laughter, love, and everyday moments they share together.

Dr. Angela DeRosa is a PhD-trained biomedical scientist and science communicator with 6+ years of experience analyzing, synthesizing, and communicating complex scientific and medical information. She is skilled in developing clear, accurate, and engaging content for diverse audiences including scientists, healthcare professionals, and the public. She is a published author with experience writing peer-reviewed articles, literature reviews, SOPs, and educational materials. Furthermore, Angela is certified in science communication through the Alan Alda Center at Stony Brook University, with a proven ability to adapt technical data into accessible deliverables.

I am an experienced professional offering expertise in project management, customer success, account management, and business operations with the ability to execute and implement. Nearly a decade’s worth of professional experience related to project management and sales, specializing in customer success by facilitating renewals, reducing churn, increasing product adoption, risk mitigation, and excelling in all sales-based capacities. Intimate understanding of customer lifecycles and project management lifecycles to work with business operation and product teams.Superb in client communication and comfortable in stakeholder engagement at all organizational levels. Versed in applying different methodologies in work to enable flexibility in client and internal partnerships.

Miracles Healthcare – Multi‑Specialty Hospital Network in Gurgaon Founded in 2002, Miracles Healthcare has grown into a leading multi‑specialty provider in Gurgaon. With a presence in Sectors 14, 56, and 82, and a dedicated Fertility & IVF Clinic in Sector 14, it combines personalized care with comprehensive medical services. 🏥 Facilities & Infrastructure 1. Miracles Apollo Cradle/Spectra (Sec 82): A boutique women’s & children’s hospital with multi-specialty capabilities, modular OTs, Level III NICU, advanced diagnostics, and top-tier inpatient rooms. 2. Miracles Apollo Cradle (Sec 14): One of the largest maternity centers in the city, offering obstetrics, fetal medicine, pediatrics, and a high‑end NICU with luxury suites and automated labors rooms. 3. Miracles Mediclinic (Sec 14 & 56): NABL‑accredited and winner of the 2015 Best Multi‑Specialty Mediclinic award, housing 25+ specialties and 150+ doctors, with facilities like home sample collection and online reports. 🩺 Key Specialties & Services Women & Child Care: Obstetrics, gynecology, neonatology with 24x7 gynaecologists and 25,000+ deliveries to date . Fertility: IVF, ICSI, IUI, embryo freezing, and fertility preservation through the dedicated IVF clinic. Orthopaedics, ENT & General Surgery: Expanding teams with new specialists offering arthroscopy, minimally invasive surgeries, and ENT procedures like cochlear implants and sinus surgeries. Cardiology, Pulmonology & Internal Medicine, Dental Care, Physiotherapy, Radiology & CT/MRI Scans, Preventive Health Checkups, and 24×7 Pharmacy & Ambulance Services. 🚨 Emergency & Patient-Centric Support 24×7 Emergency Services: On-site gynecologists, pediatricians, anesthetists, and internal medicine physicians available round-the-clock for critical care . Patient Nature: Fast, accessible, and family‑friendly services with near-zero infection rates, flexible visiting, and holistic support including lactation counseling, postnatal care, and community outreach. 🧩 Accreditations & Recognition 1. NABL (laboratory) and NABH (hospital) certifications 2. First lab in Gurgaon to receive NABL, first boutique birthing center to get NABH SHCO category accreditation. 3. Google ratings around 4.75‑4.9, underscoring consistent patient satisfaction.

I’m Maurice A. Shabazz, a Certified Financial Education Instructor and long-time entrepreneur who builds brands, systems, and scalable digital platforms at the intersection of marketing, business development, and financial empowerment. For more than two decades, I’ve helped ideas become organized businesses by turning strategy into execution, from positioning and messaging to SEO-driven blogging, funnel design, AI automation, and conversion-focused customer journeys. My work is grounded in practical marketing that produces measurable outcomes: clarifying an offer, identifying the right audience, building authority through content, and deploying a repeatable acquisition system that can scale. I specialize in growth strategy, content ecosystems (blogs, lead magnets, email and SMS nurturing), local and organic SEO, and automation stacks that reduce manual work while improving lead quality and follow-up. I frequently build and optimize workflows using tools like GoHighLevel, Builder.io, and AI-assisted content and support systems. Over the years, I’ve developed and led multiple ventures and initiatives across finance, education, media, and creative services, including Dispute AI™, E-Fix Credit Solutions (E-FIX CREDIT, INC.), Black Concrete, Inc., Scale Remote, Inc., Financial Labs™, Grandmaster Outreach, Inc., and mission-driven community work through organizations such as Financial State of Minds, Inc., and Grandmaster Outreach Inc., along with additional business entities including organizations such as Prodigy (www.prodigys.org). My focus is simple: build credibility, build systems, and build momentum. I’m best suited for questions on marketing strategy, business growth, SEO and blogging for authority, offer positioning, funnel optimization, automation, and how to develop a brand that can earn trust and convert consistently.

Results-oriented technology leader with over 9 years of experience in Infrastructure Security, Automation, Generative AI, and Software-Defined Operations. Demonstrated ability to lead high-performing teams, streamline enterprise support, and execute strategic initiatives that enhance organizational resilience and operational efficiency. A seasoned cybersecurity professional, experienced in vulnerability and patch management at scale, with a strong track record of driving measurable, data-driven impact through intelligent automation. Skilled in designing and implementing secure, scalable, and compliant infrastructure solutions that align with business and regulatory goals. Proven expertise in project and program management, particularly within Agile and Scrum frameworks, with a focus on cross-functional collaboration, risk mitigation, and continuous improvement. Recognized for combining technical depth with strategic vision to deliver transformative outcomes in complex enterprise environments.

Young professional with an emergency medicine background working in quality improvement at Boston Medical Center. Proficient in Lean Six Sigma, project management, data analysis & visualization, and process mapping.

Cynthia Udoka Duru has led innovative projects across various sectors, from driving cloud-native system design, automated CI/CD workflows, and infrastructure lifecycle management to architecting solutions, contributing to digital health, finance & maritime cybersecurity, enabling exponential growth, improving infrastructure efficiency, and supporting award-winning innovation across Africa and Europe.

Skilled, highly knowledgeable, and analytical professional with over fourteen years experience in the healthcare sector. Primary expertise in providing strategic insights and actionable information to life science companies. Proficient in molecular diagnostics, point of care diagnostics, genomics, immunoassays, oncology diagnostics, cardiology diagnostics, infectious disease diagnostics and personalized medicine. Strong ability in capturing customer insights, performing technical analysis, sizing niche segments, financial modeling, evaluating market dynamics, identify/evaluate new product potential, and presenting high impact, tactical recommendations. Specialties: Extensive knowledge in the genomics, in-vitro diagnostics space. Demonstrated success in managing teams and clients, assessing business models identifying market opportunities/risks and developing strategies to optimize market penetration, competitive advantage and profit.

Kishore Bitra is a veteran in the IT industry with over 15 years of experience, specializing in end-user technologies, Cloud Infrastructure, Data Center operations, and Enterprise Security. Currently, he serves a crucial role in local government in the United States. A proven leader, Kishore has successfully spearheaded major IT transformations, including complex infrastructure migration projects, ransomware recovery efforts, and system integrations during corporate mergers and acquisitions. Beyond his professional work, he is passionate about demystifying advanced security and AI adoption, making them practical for organizations from local governments to SMBs. He regularly shares real-world insights through writing, speaking, and volunteering on crucial topics like data protection, cyber resilience, and secure finance operations.

Mrs. Durga Chavali is an internationally recognized IT healthcare leader and AI researcher with nearly two decades of experience and a proven track record of implementing enterprise-level technology strategies that improve efficiency, drive digital transformation, and enable data-driven decision-making. She is the proven leader in implementing complex, high-stakes healthcare IT projects with significant ROI, guiding enterprise-level initiatives from concept to execution, and enabling organizations to make informed decisions that optimize operations, reduce risk, and enhance financial and clinical outcomes. Ms. Chavali is a Doctor of Health Care Administration and a results-driven healthcare IT executive who consistently delivers measurable improvements in clinical outcomes, operational efficiency, and financial performance by making strategic, data-informed decisions that optimize enterprise-level processes and drive organizational success. She has been honored with the Fellow Honorary of IETE, Distinguished Fellow of SCRS, and Honorary Inducted Member of Phi Kappa Phi. Mrs. Chavali has been recognized for thought leadership through publications in leading healthcare and AI journals and business magazines, translating complex research into actionable strategies that improve patient outcomes, operational efficiency, and financial performance in enterprise healthcare settings. Mrs. Chavali is also a trusted advocate and coach in the AI era, leveraging a strong research background to guide organizations in adopting innovative AI-driven strategies and driving business transformation toward measurable success Mrs. Chavali is an award-winning healthcare IT leader, recognized with the Inspera and ITA Awards for Distinguished Research and Breakthrough Innovation, pioneering innovative solutions that integrate research and industry expertise to drive AI-powered analytics, predictive insights, and compliance automation, delivering measurable improvements in care quality, operational efficiency, and financial outcomes. Ms. Chavali has been further recognized by the most popular and high-circulation media and featured in respected industry publications such as TechBullion and TechTimes, leveraging published insights on healthcare IT, AI, and data-driven innovation to influence cross‑industry discourse and drive enterprise‑level transformation. Mrs. Chavali contributes to organizations such as IEEE and ACM and supports the community through her expertise.