Top Customer Relationship Management Experts

WHSuites is a fully integrated lead management software designed to help businesses capture, track, and nurture leads efficiently. By automating follow-ups, improving response time, and centralizing customer data, our CRM is capable of making multiple automated reports at same time. Businesses like Pharma companies, solar, IT firms, and real estate use our products to grow their businesses and automate tasks to save time.

Most NetSuite users are trapped in a cycle of "Ticket Hell"—paying for a platform that works in theory but fails in practice. You were sold a transformation, but you ended up with a pile of manual workarounds and a support queue that doesn't understand your business. I specialize in NetSuite Success, a managed service designed to bridge the gap between "going live" and actually getting a return on your investment. At Etter+Ramli, we prioritize our clients' Productivity Growth and lowering their Total Cost of Ownership. I don't just fix bugs; I fix your Resourcing Mix. By implementing Administrative Discipline and a rigid Success Plan, I ensure your users stop spending their Sundays on manual reconciliations and start using NetSuite as a tool for growth.

Automation in Sales & Customer Service for Mid-Sized Businesses I support mid-sized companies in Germany, Austria and Switzerland in their digital transformation - with a clear focus on making sales and customer service processes more efficient, scalable, and customer-friendly. As a managing director and digital expert with over 30 years of IT experience and more than 15 years dedicated to B2B eCommerce and process automation, I understand both the technological and business perspectives. 🔍 What sets me apart: – Deep understanding of the needs of mid-sized companies – Ability to translate complex processes into scalable digital solutions – Balanced approach between innovation and feasibility (“Think big, start small”) – Open to new ideas without discarding what already works 🧰 My toolbox (selection): – OroCommerce (certified partner since 2016) – BigCommerce, Directus, Zendesk, Make.com – ERP and PIM integration, API-first architectures – Low-code approaches for rapid implementation 🎙️ Active as: – Host and guest on podcasts about digital sales (see b2btalks.de) – Speaker at industry events (e.g., Praxisforum Mittelstand, Zenit) – Author of practical articles on eCommerce, self-service, and automation – Trusted partner for clients such as ABUS, Faber Kabel, Knipex, manroland Goss, Schneeberger 📌 What you can expect from me: – Clarity instead of buzzwords – Structured execution with deep technical expertise – Focus on what truly creates value: for customers, sales teams, and the company I believe: Digitalization starts with understanding people - not tools.

Ganesh Ariyur is a global enterprise technology executive and a Top 100 Digital Adoption Leader for 2025. He is known for delivering more than $500M in measurable enterprise value through large-scale digital transformation, enterprise systems modernization, cloud strategy, artificial intelligence adoption, data governance, & enterprise architecture leadership. His work spans more than 90 countries across Fortune 500 organizations, private-equity owned companies, and highly regulated industries. Ganesh serves as the Global Head of Enterprise Technology Strategy and Transformation at Gainwell Technologies, a $3B healthcare technology organization. He directs modernization programs across SAP S/4HANA, Oracle Cloud ERP, PeopleSoft, cloud platforms on AWS and Azure, enterprise applications, reporting and analytics, generative AI, intelligent automation, enterprise architecture, IT governance, and cybersecurity, aligned with operating models. His programs have delivered multi-million-dollar cost savings. He has directed enterprise portfolios valued at more than $1B. He has unified 450-plus legacy systems, led technology programs supporting more than $30B in M&A value, and guided organizations through complex TSA exits and carve-outs. Ganesh brings deep expertise in artificial intelligence-enabled operating models, multi-ERP modernization including SAP S/4 HANA, Oracle Cloud, & Workday, cloud strategy and FinOps, enterprise architecture, data, infrastructure, cybersecurity improvement, data quality & analytics modernization, robotic process automation & intelligent automation, shared services/global business services, organizational design, and long-term value creation. His people-process-technology approach led to his being named a Global Top 100 Digital Adoption Leader. He is a Certified AI Business Transformation Practitioner & a Certified Technology Innovation Practitioner. He is also a member of the Forbes Technology Council. He was publicly recognized for global transformation leadership when he was featured on billboards across Germany during a major enterprise program at Bayer. Ganesh is known for partnering with boards, CEOs, CFOs, & private equity operating teams. He aligns technology strategy with growth objectives, cost discipline, compliance needs, & long-term enterprise value. Based in Atlanta, he is regarded as a CIO leader who turns complexity into clarity and who consistently converts technology investment into measurable business outcomes.

As an experienced Instructional Designer and L&D specialist, I bring a passion for creating engaging and effective learning experiences that drive measurable results. With a strong background in adult learning principles, curriculum development, training, e-learning authoring tools, and LMS administration, I am skilled at scoping, analysis, and building of learning assets, including e-learning content, multimedia, and written program materials. I am a collaborative team player with a proven ability to work effectively with SMEs, business line managers, and stakeholders to create quality and engaging learning experiences. My strong organizational and project management skills, specifically SCRUM, enable me to manage program overviews, project plans, and quality checks for learning programs and assets. I am also experienced in live facilitation and have a strong advocacy for equity in learning design through diversity, accessibility, and inclusivity.E-learning authoring tools I use are: CamtasiaAdobe CaptivateArticulate StorylineVideo ScribeLectora InspireCanvaGoogle SuiteWordpress

Candice is a CRM and operational efficiency expert dedicated to driving growth through streamlined communication. As the owner of Beckmann Collaborative LLC, she leverages the Zoho suite to build customized, robust systems for diverse industries. Her hands-on approach ensures clients don’t just receive a tailored strategy—they gain the mastery needed to manage their systems for long-term success. With a focus on customer experience, Beckmann Collaborative partners with clients across a diverse set of industries to optimize their marketing operations and improve client relationships. Our hands-on methodology ensures that our partners not only attain tailored CRM strategies but also gain the knowledge to maintain and manage these systems for sustained growth.

I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.

Experienced Customer Support & Back Office Operations Manager with a strong background in leading support teams, streamlining workflows, and enhancing client satisfaction—especially within the bookkeeping and SaaS space. At Book Tech, I manage both customer support operations and back-office functions to ensure efficient service delivery and smooth internal coordination. I specialize in setting up scalable support systems, mentoring team members, and aligning support functions with business goals. With hands-on experience in QuickBooks, Xero, and other cloud-based accounting tools, I bring a deep understanding of client needs, especially in financial and bookkeeping contexts. Whether it's resolving client queries, managing ticketing systems, or collaborating with cross-functional teams, I ensure every interaction is professional, accurate, and timely. My focus is on delivering consistent, high-quality service while optimizing the internal processes that power it.

Carlos Alcarria is one of the co-founders of the Cronoshare platform, where he leads marketing and content strategy across the five countries in which the company operates. He holds a degree in Computer Engineering from the Polytechnic University of Valencia (UPV). He has specialised in conducting market research and data analysis within the local services sector, as well as in creating specialised content tailored to both professionals and clients of the marketplace. Today, he helps self-employed professionals and small businesses improve their customer acquisition through digital channels, across a wide range of sectors including construction, home improvement, fitness, pet services, wellbeing, and education.

Mr. Shashi Shekhar is the CEO of Gobookmart Media Pvt. Ltd. and the founder of GoBookMart.com, a fast-growing digital publication covering books, literature, entertainment, mythology, and pop culture. As a publishing entrepreneur and content strategist, he has built a platform that reaches a global audience of readers, writers, and enthusiasts seeking thoughtful analysis, curated recommendations, and cultural insights. His work focuses on digital publishing, organic audience growth, and high-authority content development. He has written and overseen hundreds of articles spanning literary criticism, author features, mythology deep dives, and entertainment analysis. Under his leadership, GoBookMart has expanded its reach through strategic SEO, editorial excellence, and meaningful collaborations with creators and publishers. With expertise in content marketing, search optimization, and editorial leadership, he helps brands and publications strengthen their digital presence through authoritative, reader-focused storytelling. His mission is to make literature and cultural conversations more accessible while building sustainable, high-quality digital media platforms.

Chris Hunter is a seasoned leader at ServiceTitan, where he drives business growth and operational excellence through technology-enabled solutions. With deep experience in the trade industry and a strong commitment to customer success, Chris focuses on creating scalable strategies that deliver measurable value. He is passionate about innovation, empowering teams, and building enduring partnerships that elevate both organizational performance and client outcomes. With deep roots in the HVAC industry and strong expertise in CRM technology, he brings a practical yet innovative approach to helping contractors grow. He is known for making complex solutions simple, strengthening customer relationships, and improving operational efficiency. Driven by integrity and a passion for the trades, he focuses on creating real results for HVAC businesses while supporting a more successful and connected industry.

Rahul Anand is a seasoned digital marketing strategist and Business Manager – Digital Marketing at GMR Web Team, with extensive experience in B2B lead generation, content marketing, and full-cycle digital project management. Over the years, Rahul has led high-performing teams to deliver results across SEO, paid campaigns, social media, and CRM, helping clients—especially in healthcare and service-based industries—achieve meaningful growth. His expertise extends into AI-driven search marketing and content optimization, where he actively integrates tools like generative AI, prompt engineering, and agentic search strategies to drive smarter, faster outcomes. Rahul is certified in "Become an AI-Powered Marketer" by Semrush, has completed BrightLocal’s agency growth program, and holds a recent certification in Prompt Engineering, making him well-equipped to navigate the future of search and AI-first content strategies. Rahul’s strategic vision, combined with hands-on execution, makes him a go-to resource for businesses looking to scale their digital presence with precision and innovation.

Anthony Neal Macri is a growth strategist, creative director, and user-acquisition lead who has spent the past decade and a half helping startups and consumer brands stop “marketing loudly” and start scaling intentionally. He blends performance marketing with narrative craft — part data scientist, part storyteller, part “I can fix that funnel” therapist. Before advising founders, he cut his teeth building acquisition engines inside high-pressure, high-competition verticals where every click had to justify its existence. His campaigns have helped turn early-stage products into seven-figure revenue engines, and he has led teams across paid growth, lifecycle, retention, conversion optimisation, and brand positioning — often at the same time, because startups don’t believe in neat job descriptions. In parallel with his tech and growth work, Macri serves as Creative & Marketing Director for Calabria Food Fest, a global-audience cultural festival in Southern Italy that pairs food, entertainment, and celebrity partnerships with tourism development. He oversees creative identity, international positioning, brand storytelling, and digital promotion — essentially: making sure the world realises Calabria is not just a location on a map, but a lifestyle with good espresso. He’s known for mixing strategy with humour (and occasionally espresso-fuelled honesty). Journalists tap him for commentary on what really drives user behaviour, why “growth hacking” died the day privacy laws woke up, and how brands can build audiences without surrendering their dignity to clickbait. When he isn’t planning acquisition funnels or festival run-of-show campaigns, he mentors early-stage founders and doomscrolls new ad platforms so you don’t have to.

Sam Gupta has been a digital transformation thought leader for nearly two decades, with the primary focus on business systems. Sam is rated as the #1 thought leader in the ERP and CRM categories and #15 in the digital transformation category on Thinkers 360. He is also among the top 100 thought leaders across all categories. He has been part of large transformation initiatives for Fortune 500 corporations, but now spends his time consulting with SMEs as a Principal Consultant at ElevatIQ. Sam regularly speaks at industry conferences and contributes his experiences through many popular blogs and publications. He also hosts a podcast called WBSRocks and co-hosts a show with distinguished analyst Robert Kramer called Analysts Gone Wild--focused on the enterprise software industry.

Daryl is Chief Revenue Officer at Intellek - a learning technology company focused on the legal sector. He manages sales, marketing, account management, support, and client success while generating revenue through new business, existing clients, and partnership programs. Daryl has worked across several software companies, rising quickly from Business Development Executive to his current leadership role. Since joining as the company's first sales hire, he has grown new business revenue by 18% year on year and expanded the team by 500% during challenging economic and geopolitical times. During his time at Intellek, Daryl has led international events and built a diverse client base spanning four countries. His work focuses on helping firms gain a competitive advantage through better staff training and development programs. Daryl has helped clients across the UK, USA, Canada, and South Africa transform their training through learning technology. He takes a partnership approach with trainers, helping them show leadership the real value of staff development and overcome the challenges that come with changing technology demands. Beyond his professional role, Daryl volunteers as a mentor at Bournemouth University, supporting graduates to plan their next steps. He was recognized in the university's 30 under 30 list in 2023. When not working, he enjoys golf, supports FORCE cancer charity through local running events, and follows football (soccer) and rugby. Daryl combines his passion for personal development with practical business experience, making him well-placed to comment on training challenges, business growth strategies, and how companies can build stronger teams through learning technology.

I am an exceptional IT Leader skilled at IT Service Management, IT Operation Management, HRSM, Supply Chain Management, Data Governance, Organizational Change Management, and Real-Time Dashboards Monitoring & Reporting. Technically-savvy with outstanding relation-ship building, training and presentation skills.

Markus Kellermann is a founder building AI tools such as MyPicNow (mypicnow.com), an AI headshot generator, and Convo (itsconvo.com), a privacy-first AI meeting assistant for macOS that provides real-time help during calls. Expert in AI disruption, privacy-focused AI design, and professional productivity tools.

Carlos brings over a decade of hands-on experience in the insurance sales industry, spanning individual production, team leadership, and agency ownership. He began his career as a licensed insurance agent and quickly progressed to managing teams of five or more agents before successfully operating his own agency. During his time in the field, Carlos became an early power user of what is now Ringy CRM, leveraging the platform to scale sales operations, improve agent performance, and streamline workflows. His real-world experience as both a producer and sales leader gave him deep insight into the operational gaps insurance agents face—insight that directly influenced the evolution of the platform. That expertise led to a close working relationship with Ringy Founder and CEO Bradley and ultimately to Carlos joining the company in 2018. Since then, he has played a key role in repositioning and rebranding the software, helping align product development and go-to-market strategy with the needs of modern insurance sales organizations.

Converting complex tech into clear ROI for my clients and my team. As a Sales Executive for an SAP Gold Partner, I architect the future state for enterprises using Signavio and LeanIX. I uncover the "blind spots" that kill growth. But my legacy isn't just the revenue I close; it's the talent I build. I dedicate myself to coaching the next generation of SDRs to become "unflinching" advisors, not just order takers. Tech enthusiast. Transformation expert. Sales mentor.

Sougan, the Digital Marketing Superhero. He guides bakery owners, entrepreneurs, and creators through the challenges of SEO, ads, branding, and social media—turning complex strategies into simple, engaging stories anyone can understand.