Top Customer Relationship Management Experts

Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.

Brett Farmiloe is the Founder & CEO of Featured. Featured connects subject-matter experts with top publishers to increase their exposure and create quality, ready-to-publish Q & A content. More than 50,000 experts answer questions on Featured to get their insights published in articles on Fast Company, Entrepreneur.com, and 1,000+ more publishers. With 1M+ answers received, Featured is unlocking the full potential of human knowledge, one answer at a time. Previously, Brett founded and ran Markitors, a digital agency for small businesses, for 10 years before a successful acquisition. More stuff... Brett's first company, Pursue the Passion, was a career education startup that took Brett and three friends on two cross country roadtrips to interview people about how they found passion in work. One of the biggest takeaways? That people don't have a meaningful outlet to share the expertise they've accumulated in their lifetime. Other career highlights: - Helped the actor Hugh Jackman launch a charitable coffee company (acquired by Keurig) - Published Author (sold 1,000 copies...lots of them to people in Duluth, MN) - Keynote Speaker (100+ speeches from Alaska to Miami, including a TEDx) - First Mailchimp Expert west of the Mississippi - Founder of Digital Marketing company that is one of the best places to work in Arizona (Best Companies 100, Phoenix Business Journal) - Contributor to Forbes, SHRM, Thunderbird, Huffington Post, Mashable, TIME, NextWeb, Etc - Once was sponsored by a food company with unlimited supply of Hot Pockets. Proceeded to eat Hot Pockets for breakfast, lunch, and dinner for 30 days to bootstrap a startup. Never has ate a Hot Pocket again. Projects In Development... // Revival of the World Pillow Fight Championships

Currently serving as Associate Director at Marcitors and Knowledge Excel, I specialize in driving strategic initiatives in digital marketing, market research, and analytics. My role encompasses leading cross-functional teams to execute performance-driven marketing strategies, leveraging tools like Google Analytics 4 (GA4), customer data platforms (CDPs), and marketing automation systems to optimize campaign effectiveness and ROI. At Marcitors, I focus on developing integrated SEO strategies, PPC advertising campaigns, and social media management frameworks, ensuring data-backed decision-making and impactful client results. In my Knowledge Excel role, I spearhead market research projects and cross-platform tracking solutions, utilizing advanced methodologies to deliver actionable consumer insights and enhance digital transformation efforts. With expertise in marketing technology, analytics platforms, and operational optimization, I align marketing and data-driven processes to deliver measurable growth and value for diverse industries.

<b>David Tyler</b> is a media and communication coach, author, and voiceover artist with nearly four decades of experience helping individuals and organizations unlock the power of effective communication. As the author of <i>CONNECT: A Field Guide for Master Communicators</i>, David distills years of research, practice, and coaching into practical strategies that empower professionals to build stronger relationships, inspire trust, and lead with influence. His career began in broadcasting, where he honed his skills in voice, storytelling, and audience connection. Over time, David expanded his expertise into leadership communication, working with executives, HR professionals, and young professionals to develop skills in persuasion, active listening, crisis communication, and executive presence. His workshops and online courses, covering topics such as "Mastering Difficult Conversations," "Speak Up! Overcoming Fear of Public Speaking," and "The Art of Persuasion," equip participants with tools to navigate high-stakes interactions and thrive in today’s fast-paced workplace. David’s philosophy is rooted in heart-centered communication: the belief that true influence comes not just from what you say, but how you make others feel. He emphasizes listening as a core leadership skill, aligning with his often-repeated principle: “Listening is 50% of the conversation.” Through this approach, David helps leaders move beyond information exchange to create genuine connection. In addition to his coaching and courses, David is the host of The Master Communicator podcast, where he shares insights, interviews experts, and provides practical strategies for becoming a more impactful communicator. His work has made him a trusted advisor to leaders who want to communicate with clarity, empathy, and purpose, whether in boardrooms, on stages, or in everyday conversations. Based in Montréal, David combines professional expertise with a personal mission: to create a world of better communicators, believing that stronger connections lead to stronger communities.

Maritza Davila is a highly respected business growth strategist who helps business owners drive predictable revenue growth with a team they trust to execute. As the creator of the G.R.O.W. Methodology, Maritza specializes in guiding owners of teams between 5 and 50 employees to prioritize focus to their team so they can drive high impact execution. With over a decade of experience in operations and a Master’s degree in Business Administration, she has partnered with prominent companies both locally in Southwest Florida and nationwide, where her strategies have driven outcomes such as a 5x revenue increase in just 3.5 months and guiding a client from $1.7 million to $4 million in revenue in one year. Maritza has been featured in articles by Authority.com, LeadGrowDevelop, SmallBizLeader, and CEO Official Magazine, and she’s spoken at events like “If You Can See Her You Can Be Her,” a leading businesswomen’s empowerment event. She regularly shares insights on influential leadership podcasts, including The Uncommon Leader, The End in Mind: Personal Development for Entrepreneurs, and Conversations for Leaders & Teams. Maritza delivers clarity, confidence, and predictable growth for business owners who want to lead strategically and take their organizations to the next level. To learn more visit www.opt360.co.

An award-winning Fractional Chief Customer Officer, CX strategist, and communications advisor, Christina has worked with organizations of every size, from Fortune 500 brands to startups. She helps companies design intentional customer journeys, build thriving communities, and craft stories that resonate. At the intersection of customer experience, social strategy, and community building, Christina creates strategies that foster authentic connection and lasting loyalty. She also partners with agencies and in-house teams to develop communications plans that spotlight their impact, from crafting compelling award submissions to amplifying customer success stories and thought leadership. Christina’s insights have been featured in HubSpot Academy and HeyOrca, and she has spoken at INBOUND, Digital Summit, and other leading industry events. Her work has appeared in publications including Adweek, Forbes, Entrepreneur, and Campaign US. Her forthcoming book, Transforming Customer-Brand Relationships (Kogan Page, Sept 2025), is a practical guide to building stronger connections and deeper loyalty through empathy, trust, and emotional intelligence.

Mike Podesto is a Career and Job Search Expert and the Founder & CEO of Find My Profession, a leading reverse recruiting firm that manages full job searches for professionals and executives. As a pioneer of reverse recruiting, Mike has helped thousands of candidates navigate competitive hiring markets by combining targeted job sourcing, direct outreach to decision-makers, and data-driven job search strategies. His team works across industries including technology, engineering, marketing, and executive leadership, supporting clients from mid-level professionals to C-suite executives. Mike’s expertise spans job search strategy, resume and LinkedIn optimization, networking, recruiting, and hiring trends. He is known for his practical, results-oriented approach to the job search process, with a focus on helping candidates stand out in crowded applicant pools and secure interviews faster. Under his leadership, Find My Profession has earned over 1,000 five-star reviews and has been recognized for its innovative approach to job search management. The company’s model is built on real-world recruiting experience and has helped place candidates in roles ranging from $100K to $1M+ compensation packages. Mike regularly advises on topics including job market trends, hiring practices, interview strategy, and how candidates can position themselves effectively in today’s evolving employment landscape. His insights are especially relevant for professionals navigating career transitions, layoffs, or competitive executive-level searches.

Erin Herman is a globally respected leadership strategist and keynote speaker whose work sits at the intersection of change, human-centered leadership, and performance at scale. Over the course of two decades, she has advised Fortune 500 executive teams and global institutions on how to lead through uncertainty with courage, empathy, and clarity—often in moments where the stakes could not be higher. Her leadership experience includes senior roles with St. Jude Children’s Research Hospital and the United Nations, where she helped shape global corporate partnership strategies in service of the world’s most vulnerable populations. While working within the United Nations system through UNICEF, Erin co-created the Learning Passport in partnership with Microsoft and Cambridge University—an online and mobile education platform designed to deliver continuous access to quality learning for children affected by conflict, displacement, and crisis. The platform has since reached learners in more than 40 countries and was recognized by TIME Magazine as one of the 100 Best Inventions and ranked by the Project Management Institute as the third most influential project in the world. Erin also played a central role in securing one of the largest philanthropic commitments ever made to a children’s hospital: a $300 million, 10-year partnership that continues to drive life-saving impact at scale. Today, Erin is known for translating extraordinary global experience into clear, grounded insight for leaders navigating complexity in the modern workplace. She is the creator of the CEG Method™ (Courage, Empathy, Growth Mindset) and the 4Cs Methodology™ (Conviction, Courage, Clarity, Confidence), frameworks trusted by organizations seeking sustainable change without burnout or performative leadership. A sought-after voice on women’s leadership, organizational culture, and decision-making under pressure, Erin is recognized for her ability to cut through noise with intelligence, warmth, and precision—delivering perspective that is both deeply human and powerfully actionable.

Erric Ravi is a Senior SEO Manager and the Founder & CEO of Storify News. With over 11 years of experience in the digital ecosystem, Erric specializes in scaling organic growth through advanced AI-powered strategies, including Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO). He holds a B.Tech in Information Technology and is a recognized expert in technical SEO, content architecture, and Google Discover optimization. At Storify News, Erric leads the editorial and platform growth strategy, focusing on aligning high-authority content with the evolving behaviors of AI search engines and discovery platforms. His work is dedicated to building sustainable search-driven audiences and driving the future of search visibility.

Crystal Wiese is the Senior Director of Global Marketing at QuestionPro, a leading online survey and research platform trusted by businesses, academic institutions, and researchers worldwide. With a background in Design Management and over a decade of experience in the tech and startup space, She brings a rare blend of creative vision and strategic marketing leadership to everything she does. Crystal's expertise spans digital content strategy, brand development, campaign management, and visual communication, making her a well-rounded voice on topics ranging from modern marketing best practices to building brand identity in competitive tech markets. She has a proven track record of developing and executing go-to-market strategies, managing multi-channel drip campaigns, and driving thought leadership content that resonates with global audiences. Before joining QuestionPro, Crystal served as Director of Marketing at Factom, a blockchain-as-a-service company based in Austin, Texas, where she helped bring emerging technology into mainstream media and represented the company at high-profile events including the Plug and Play Incubator. Her experience in the blockchain and startup world gives her a unique perspective on how innovative companies can build credibility and grow their audiences from the ground up. Crystal is based in Austin, Texas, and is passionate about advancing the world of research and helping organizations make smarter, data-driven decisions through better insights.

I’m a customer experience expert with over a decade of hands-on experience building and scaling CX strategies for SaaS and technology-driven businesses. I’m the founder of CXEverywhere.com, an online publication focused on customer experience management insights, research, and practical guidance. I’ve worked closely with multiple CX and people management software companies, leading digital growth and experience-led initiatives. My work blends CX strategy, product understanding, and real-world execution. Through CXEverywhere, I share experience-backed insights to help teams build better, customer-first organizations.

I use Go High Level CRM software to help agencies, service professionals and small businesses close deals, generate predictable revenue and efficiently manage customer relations. I also create helpful guides and tutorials about the use of GHL CRM and other marketing automation tools. My content breaks down complex strategies into actionable steps that can be implemented immediately. From setting up your first automated workflow to building a profitable white label agency, I provide the roadmap and support you need to succeed.

Albert Richer is the Founder & Editor of WhatAreTheBest.com, a large-scale research platform analyzing more than 20,000 structured categories across software, consumer products, and niche industry verticals. He specializes in product evaluation, comparative market analysis, long-tail category research, and data-driven ranking methodologies that help businesses and consumers make confident purchasing decisions. At WhatAreTheBest.com, Albert oversees the full architecture behind the platform—from data collection and review standards to automated scoring frameworks and industry taxonomy design. His work blends large-scale content engineering with real-world buyer insights to identify the best products and tools across thousands of industries.

Mike Montague is the founder of Avenue9, a Human-First AI Marketing® agency, which helps companies scale growth with his Human+AI Capability Map™. He is known for practical frameworks that turn AI into a trained teammate rather than a generic content tool, helping teams increase productivity, improve customer experience, and build trust at scale. He has worked with global brands including LinkedIn, HubSpot, Uber, ThermoFisher Scientific, Sandler, Jiffy Lube, Zoom, Bud Light, and the Kansas City Chiefs, and now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses SMBs market like big brands. Mike is the author of the upcoming book Human-First AI Marketing. His previous books, Playful Humans was an Amazon #1 Best-Seller in the Happiness category, and LinkedIn The Sandler Way was a collaboration between LinkedIn and Sandler sales training that was downloaded by more than 80,000 people. Mike is an accomplished speaker and entertainer, performing on over 3,000 stages as a keynote speaker, game show host, and radio DJ, including performing with Billy Idol, Frankie Valli, and speaking at industry-leading events like Inbound and ATD. He has interviewed over 1,000 sales, marketing, and leadership experts on his multiple business podcasts, which have collectively garnered over 4 million downloads. As a former web developer of over 200 websites, he also regularly speaks about SEO and the transition to AEO (Answer Engine Optimization). He is widely known for a simple philosophy: AI should amplify authenticity, not replace it with automation. His work centers on turning AI into a trained teammate that enhances human creativity, judgment, and connection. Quote Angles and Talking Points for Journalists - Why AI is intensifying work instead of reducing it, and what leaders should do about it - The difference between AI as a tool and AI as a trained teammate - How small businesses can compete with enterprise marketing teams using AI - Why trust is replacing traffic as the primary growth metric - The rise of Answer Engine Optimization and how AI is changing discovery - How to redesign marketing roles for the Human+AI era - The risks of generic AI content and how to preserve brand voice - What executives get wrong about AI adoption and productivity - How to build human connection at scale with AI systems Short Bio or Introduction: Introduction Mike Montague is a leading voice in Human-First AI Marketing. His company, Avenue9, is an AI-powered marketing agency helping small businesses scale without burning bridges or blowing out their budgets. Mike has worked with giant brands like LinkedIn, Uber, Zoom, Bud Light, and the Kansas City Chiefs. He’s authored two books: LinkedIn The Sandler Way and Playful Humans, and his podcasts have over 4 million downloads. Now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses amplify their marketing impact.

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

Dr. Trudy Beerman is a Doctor of Strategic Leadership, researcher, author, and media entrepreneur dedicated to advancing expert visibility in the digital age. At 50+ years old, she brings the authority of lived experience to her mission of guiding mature experts who want recognition, respect, and revenue for their mastery. Founder of PSI TV, Dr. Beerman, is pioneering the use of internet-connected television as a stage for thought leaders and business owners who are often overlooked in crowded digital spaces. She also created the REACHology AI Scoring System, a proprietary tool that measures an expert’s influence across five pillars: credentials, experience, publications, following, and digital footprint. She is the author of several books, including the Amazon bestseller REACHology™: The Science and Study of Influential Reach, which equips professionals to measure and expand their reach in today’s media-driven economy. Her books and research offer practical strategies that help experts bridge the gap between mastery and recognition. Her doctoral research focused on leadership competence and business success, using a case study of Florida-based coaching firms. This work combines academic rigor with real-world application, offering insights into how leadership effectiveness drives measurable growth. She applies these findings daily in helping experts with 45+ years of experience strengthen their authority and digital presence. With more than three decades of entrepreneurial experience, Dr. Beerman has hosted hundreds of interviews with subject-matter experts on PSI TV, distributed across Roku, Amazon Fire, Apple TV, VIDAA TV, YouTube, podcasts, and social platforms. Her work ensures that experts gain exposure while creating enduring digital assets that continue to establish and build their authority. Featured in AP News, NBC & ABC affiliates (including WFLA Tampa and WPIX New York), and Business Journal Florida. She is also the architect of Nom de Valeur, a personal branding ecosystem helping professionals move from invisible to unforgettable. Her expertise spans media strategy, branding, leadership, and the evolving intersection of technology and influence. As “The REACHologist™,” Dr. Beerman combines the insight of a scholar with the execution of a media strategist, making her a compelling voice for outlets seeking commentary on leadership, branding, influence, and the future of media.

Rita McGrath, one of the world’s top experts on strategy and innovation, is consistently ranked among the top 10 management thinkers globally and has earned the #1 award for strategy by Thinkers 50. She leads the Rita McGrath Group and is the founder of consultancy and innovation platform Valize, a company that helps organizations build true innovation and change proficiency, based on her pioneering work on Discovery Driven Growth. She is a long-time professor at Columbia Business School and has authored 5 popular books on leadership, business and organizational management. A trusted partner and strategic advisor in the C-suites of many of the world’s biggest and most well-known companies, Rita is a go-to advisor for leaders and senior teams, helping them grow, evolve, strategize, innovate and embrace an uncertain future with confidence. She is considered one of the world’s foremost experts on strategic inflection points, the topic of her most recent book - Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen. Her work on discovery-driven growth was praised by the late legendary management thinker Clayton Christensen as offering “some of the most important tools of management and strategy that have ever been developed.” Known for her energy, positivity, storytelling, and ability to connect with audiences, Rita is a sought-after corporate speaker and a long-time professor at Columbia Business School where she leads its popular Executive Education course ‘Leading Strategic Growth and Change,’ frequently guest lectures and is active in a number of initiatives including the launch of the Human Future of Work program, a project engaging with senior HR leaders to re-imagine the workplace of the future. The author and host of the popular podcast and newsletter Thought Sparks, Rita regularly sits down with high-level authors and leaders in her Fireside Chat series on YouTube. She is one of the most frequent contributors to the Harvard Business Review and other premier journals. She has received many awards for her scholarly impact, including the prestigious C. K. Prahalad award from the Strategic Management Society, the “Theory to Practice” award from the Vienna Strategy Forum and multiple “best book” awards. A proud graduate of Barnard College (B.A.), the Columbia School of International and Public Affairs (M.P.A), and the Wharton School at University of Pennsylvania (PhD), Rita also co-leads the Silicon Guild, a group of thought leaders and best-selling authors who write about trends in business, society and culture.

Candice is a CRM and operational efficiency expert dedicated to driving growth through streamlined communication. As the owner of Beckmann Collaborative LLC, she leverages the Zoho suite to build customized, robust systems for diverse industries. Her hands-on approach ensures clients don’t just receive a tailored strategy—they gain the mastery needed to manage their systems for long-term success. With a focus on customer experience, Beckmann Collaborative partners with clients across a diverse set of industries to optimize their marketing operations and improve client relationships. Our hands-on methodology ensures that our partners not only attain tailored CRM strategies but also gain the knowledge to maintain and manage these systems for sustained growth.

As a Product Manager at Featured, I work with a team of developers and leadership to create and improve a Q&A platform that connects subject matter experts with top publishers. Our goal is to provide exposure for experts and content for publishers, creating a win-win situation for both parties. I have a BSBA in Marketing from the University of Arizona Eller College of Management, where I was involved in various extracurricular and internship activities, such as AdCats Consulting Club, Markitors SEO Agency, and Each Brain Matters Non-Profit Foundation. I have developed skills in customer relationship management, partnership marketing, and product management, which I apply to my current role and projects. I am passionate about creating engaging and informative content that benefits both experts and publishers, and I am always eager to learn from others and explore new opportunities.