Top Customer Relationship Management Experts

A Healthcare Marketing Executive, founder|CEO of JER Marketing, is a dynamic marketing professional specializing in the healthcare and energy industries. In 20 years’ time, Jena has gained extensive experience in the healthcare technology field, including time spent serving as the marketing director of a national healthcare technology organization. Jena’s experience allows her to provide remarkable insight into the challenges of customer engagement, legislative education, and community support. Additionally, this expertise has funneled into a sophisticated understanding of the challenges facing the energy arena. Jena’s capacity to advance initiatives that enhance marketing communications facilitates complex and comprehensive solutions that help you realize your organization’s goals.

Curious and analytical marketer with a mixed experience managing strategic relationships with omni-channel retailers and running cross-channel acquisition and retention campaigns for direct-to-consumer e-commerce brands. * Experience with multiple CDP, CRM, and ESP platforms to enable customer segmentation and cross-channel campaign orchestration * Building and scaling paid media campaigns for growth and retention * Leveraging machine learning models and predictive analytics for marketing activations & analysis * SQL and a bit of Python for Data Analysis

As an experienced Instructional Designer and L&D specialist, I bring a passion for creating engaging and effective learning experiences that drive measurable results. With a strong background in adult learning principles, curriculum development, training, e-learning authoring tools, and LMS administration, I am skilled at scoping, analysis, and building of learning assets, including e-learning content, multimedia, and written program materials. I am a collaborative team player with a proven ability to work effectively with SMEs, business line managers, and stakeholders to create quality and engaging learning experiences. My strong organizational and project management skills, specifically SCRUM, enable me to manage program overviews, project plans, and quality checks for learning programs and assets. I am also experienced in live facilitation and have a strong advocacy for equity in learning design through diversity, accessibility, and inclusivity.E-learning authoring tools I use are: CamtasiaAdobe CaptivateArticulate StorylineVideo ScribeLectora InspireCanvaGoogle SuiteWordpress

*A Marketer with 6-year experience, incl. social, brand, content, influence marketing, and assets production direction*A Leader who managed a team of 35+ direct reports and is experienced in non-direct teams’ management*A Team Player who establishes and maintains effective collaboration with cross-functional and multinational teams My portfolio - http://creative.marie.tilda.ws/

Achievements I am proud of: (1) Contributed to complete several M&A transactions. A total of 37 M&A Transactions completed with an accumulated amount of 1,882 MM USD. Professional experience in the following industries: Life & Science, Financial Services, Telecommunication, Media & Technology (2) Research assistant of a Nobel Prize in Economics, "Prof. Edward Prescott" (3) Published a book with suggestions for the economy of Peru, "Inkanomics" (4) Published a research paper on transfer pricing, "Examining the Gross Margins" and +300 TP projects delivered while at Deloitte and EY (5) Published a research paper with some ideas to deter corruption in Argentina using a game theory approach, "Sonría, lo estamos filmando". #behavioraleconomics #digitalmarketing #investmentbanking #corporatefinance #negotiation #transferpricing #strategy #economics

Hi there! I’m Jessica and I’m VP Marketing at Copper - the CRM for agencies, consultants and media. I specialize in customer lifecycle, product marketing and go-to-market strategy.

Passionate Customer Experience professional who truly believes that businesses who focus on CX will be the leaders in their industries in the next decade. The future of CX is in understanding the value provided to your customers and delivering that through a frictionless combination of people and technology. Over 20+ years of customer-facing experience, working with customers in 30+ countries, I have developed a diverse understanding of cultural expectations and business processes. My goal is to deliver innovative ideas to a wide audience through writing, podcasting and leading exceptional customer-facing teams with impactful organizations.

I’m dedicated to enhancing golf clubs through innovative analytics and player insights. My commitment to our customers has involved harnessing qualitative and quantitative data to elevate the player experience and ensure that every interaction adds value. The mission is clear: Empower clubs by providing exceptional experiences that resonate with every golfer.

With more than 15 years of working experience in a multi-cultural environment, I have developed a strong interpersonal skill demonstrating utmost discretion and integrity when dealing with confidential information. Managing a small group of employees helped me improve my leadership skills and gain organizational and training skills.

Rahul Anand is a seasoned digital marketing strategist and Business Manager – Digital Marketing at GMR Web Team, with extensive experience in B2B lead generation, content marketing, and full-cycle digital project management. Over the years, Rahul has led high-performing teams to deliver results across SEO, paid campaigns, social media, and CRM, helping clients—especially in healthcare and service-based industries—achieve meaningful growth. His expertise extends into AI-driven search marketing and content optimization, where he actively integrates tools like generative AI, prompt engineering, and agentic search strategies to drive smarter, faster outcomes. Rahul is certified in "Become an AI-Powered Marketer" by Semrush, has completed BrightLocal’s agency growth program, and holds a recent certification in Prompt Engineering, making him well-equipped to navigate the future of search and AI-first content strategies. Rahul’s strategic vision, combined with hands-on execution, makes him a go-to resource for businesses looking to scale their digital presence with precision and innovation.

"Pioneering Digital Transformation" Is Your Business Ready for the Digital Leap? Are you a CEO, CXO, or VP struggling to keep up with the digital revolution? Do you find it challenging to assess your digital maturity, optimize marketing efforts, or integrate new technologies seamlessly? The Challenge In today's dynamic business landscape, lagging in digital advancements can seriously hinder your growth. Without a clear digital strategy, inefficiencies, declining customer engagement, and stagnant growth can become persistent problems. The need for transformation is critical. The Transformation Vision Picture your organization thriving through a robust digital transformation. With enhanced capabilities, streamlined marketing strategies, and a culture of continuous innovation, your business can reach unprecedented heights. My Methodology Proprietary Framework - Digital Integration and Transformation Framework (DITF): This is designed to seamlessly integrate digital strategies into your business operations. This comprehensive framework encompasses: - Vision and Leadership Alignment (VLA): Ensuring that digital transformation goals align with your organization's overarching vision. - Digital Maturity Assessment and Digital Diagnostic (DMA/DD): Evaluating your current digital capabilities and identifying areas for improvement. - Customer-Centric Design (CCD): Placing the customer at the heart of your digital initiatives. - Technology Adoption Pathway (TAP): Strategically adopting technologies that support your transformation goals. - Agile Implementation and Scaling (AIS): Implementing digital solutions in iterative cycles for continuous improvement. - Measurement and Optimization (MO): Tracking performance and optimizing processes to drive greater value. Why Partner with Me? Driven by Innovation: My journey in digital transformation is fuelled by a passion for cutting-edge solutions and a commitment to excellence.Proven Expertise: I have collaborated with top executives and industry leaders, guiding them through digital changes to achieve remarkable success.Strategic Vision: Believing that "Going Digital is the only way," I transform digital challenges into growth opportunities. Why Act Now? The digital landscape is constantly evolving. To stay ahead and ensure your organization's success, immediate action is essential. Ready to Transform? Let's revolutionize your organization and drive it to new heights. DM me to begin your digital transformation journey today.

Rommel Regino oversees the efficient delivery of the company’s CX solutions across its 12 global delivery centers. Rommel has 25 years of extensive work experience in the Business Process Outsourcing (BPO) and manufacturing industries, leading strategic initiatives including process improvement, people development, and project delivery and implementation. He is a champion of quality methodologies such as ISO 9001 & 14001, QS9000, Six Sigma, Total Quality Management, and COPC. Before joining Inspiro, he was Head of Voice for the Hubs, ANZ Global Services, as well as President and CEO of WNS GS Philippines. As Senior Director for Operations at Sykes Asia, he was instrumental in growing the business from 400 to over 9,000 people. In 2024, Rommel was named Business Intelligence Group’s Executive of the Year and awarded Asia Pacific Stevies Customer Service Leader of the Year. Rommel currently sits on the Boards of Inspiro Relia, Inc. and the Contact Center Association of the Philippines (CCAP).

I have over 20 years of experience in the software development industry, specializing in software development, product ownership, project management of web/mobile applications, business intelligence & data integration solutions. I have a master's degree in software engineering and certifications from Microsoft, demonstrating my technical proficiency and lifelong learning.I serve as the key liaison between stakeholders and development/product/sales/support teams, translating business requirements into user stories, prioritizing the backlog and facilitating agile ceremonies. I also leverage my technical acumen and experience to provide guidance and feedback to the developers, analysts and testers.

Have questions about my journalism to marketing journey? Need some content for your business? Just want to chat? My (metaphorical) door is always open for virtual coffee chats or mentorship sessions! A storyteller at heart, I love to help people, brands, and organizations craft their digital narratives with words, photos, videos, graphics, or social media. I’m a curious individual with a passion for the people and places around me. That curiosity is the reason I always strive to learn and grow, in both professional and personal settings. Find my work at www.whatajem.com

Graduated from the University of South Florida with a Bachelors degree in Business Marketing. Currently employed as a Customer Success Manager at Direction SEO, managing online SEO campaigns. My prior education, communication skills, and work experience in the cosmetology and customer service fields allow me to be an ideal team member that is dedicated to addressing client needs and building long term relationships.

A hardworking person who gives his all in whatever task is given to him. I did my Post Graduation in Construction Management from NICMAR. I love working with a team as I feel Teamwork leads to faster and efficient results.

In my capacity as the Chief Operating Officer of realtime North America Inc., I have been at the forefront of global sales and marketing for bioLock, the sole biometric security solution designed for SAP systems, since 2002. I am acknowledged as an international authority on zero trust and security, serving as a speaker and advisor, dedicated to safeguarding SAP data and transactions against unauthorized access and fraudulent activities.I have developed and overseen strategic alliances with senior executives at SAP, Fujitsu, and various international distributors, in addition to presenting at SAP security conferences across five continents. My contributions extend to publications, certifications, and accolades that highlight bioLock's cutting-edge and compliant multi-factor authentication technology for SAP. I am dedicated to educating and empowering SAP customers and professionals regarding the implementation of zero-trust principles and biometric solutions for enhancing SAP security.

As a US Veteran, Small Business Owner, and Executive level team member for different company's I have never been one to shy away from a challenge or look for the easy way out. Always looking for both opportunities to learn and opportunities to produce in a world that is ever changing and growing.