Featured Customer Engagement Experts

Since 2023 I've managed direct channels (email, SMS, and social media) for Omni Hotels & Resorts. Prior to that, I was in the tech industry for 15 years, working my way up from a site merchandiser at Amazon to the Chief Growth Officer of a seed-stage startup. I've spoken at the SXSW Interactive and Salesforce Connections conferences, and am the author of the book Fatal Abstraction: Why the Managerial Class Loses Control of Technology, which explores the intersection of technology and leadership and the ways poor leadership can lead to technological disasters.

I specialize in what happens after someone signs up. Most companies lose the majority of their users before they ever experience the product's real value. I fix that. I build the lifecycle systems, onboarding sequences, activation triggers, event-based automations, retention loops, and upsell flows, that turn signups into engaged, paying customers. I've done this across SaaS, e-commerce, marketplaces, fintech, and media — building programs from zero and rebuilding ones that weren't working. Whether it's a free trial, freemium model, or subscription funnel, I design the system that moves people through it. Platforms: Customer.io, Klaviyo, HubSpot, Salesforce Marketing Cloud, Active Campaign, Mailchimp

As a child, I was inspired by my parents’ careers as teachers. I thought I could teach and take on the world! But life had other plans for that ‘little teacher’ in me. Today, I lead INSPIRE, an innovative HR tech and consultancy firm specialising in transformative engagement and well-being solutions for institutions, communities, and individuals. I began my career as a Senior Executive at Dubai Investment Park, where I played a key role in automating the Property Management System to enhance operational efficiency. Later, I transitioned to Nakheel as an Executive Assistant and grew into the role of Employee Engagement Manager. At Nakheel, I spearheaded strategic frameworks to boost employee satisfaction, launched engagement dashboards, secured "Great Place to Work" certifications for 2022 and 2023, and established Nakheel Clubs to enhance engagement. With a lifelong dream to launch my own business by 40, I embraced an exciting role in my previous organisation that aligned perfectly with my vision. Today, my entrepreneurial journey is fully focused on INSPIRE. At INSPIRE, we offer a customisable 360° framework to improve well-being, happiness, and productivity for organisations and communities. We thrive on building better communities, shaping company futures, and delivering guaranteed ROI and budget optimisation. Our AI-driven, data-backed strategies align with UAE’s vision and ESG goals, ensuring sustainable and impactful solutions. As INSPIRE’s head, I excel at coordinating large-scale events, fostering diversity, and driving corporate social responsibility initiatives to enhance workplace well-being and operational efficiency. My expertise includes: Employee Engagement Strategies Pulse & Feedback Analysis HR Technology Implementation Reward & Recognition Programs Strategic Engagement Frameworks Engagement Dashboards Wellness & Safety Ratings GPTW Initiatives & Action Plans Diversity, Equity & Inclusion (DEI) I’ve had the privilege of working with great institutions and look forward to ensuring INSPIRE is the right partner for your organisation. My goal is to help others achieve their dreams by fostering positive relationships and creating meaningful impact. Previously, I nurtured a creative passion for drawing and crafts, which later evolved into interior design projects. Many who meet me remark on my extroverted nature - qualities I believe guide my personal and professional interactions.

I am a passionate digital marketer specializing in SEO, helping businesses enhance their online visibility and drive growth. With expertise in website optimization, content strategy, and data-driven marketing, I craft customized solutions to improve search rankings and maximize ROI. Constantly adapting to industry trends, I focus on delivering measurable and sustainable results. Let’s connect and grow together!

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

Andy Zenkevich is the Founder & CEO of Epiic, a hospitality marketing agency helping independent hotels, boutique properties, and experiential stays like luxury glamping break free from dependency on OTAs, platforms like Booking, Expedia, and Airbnb, and grow direct bookings. Based in Miami, Florida, where he is currently expanding Epiic's presence and team, Andy works with properties generating $800K–$6M in annual revenue, delivering direct booking optimization, revenue management, and technology integration that saves clients $58,000–$150,000+ annually in OTA commissions while building owned guest databases and long-term brand equity. With 25 years of business experience and 14 in digital, Andy has founded and scaled multiple companies. His background includes Get A Copywriter, a content platform serving 5,000+ global clients; work in Generative Engine Optimization (GEO) helping brands achieve visibility in AI-powered search; and Epiic Design, a creative and digital agency. He is recognized for his expertise in hospitality marketing, direct booking strategy, content, SEO, and scaling remote-first service businesses. Having lived and worked across the U.S., Europe, and Australia, Andy brings a global perspective to everything he builds. Outside of work, he's visited 48 countries, summited Mount Kilimanjaro, completed an Ironman, and is the proud father of twin boys. He frequently speaks on entrepreneurship, the future of AI in marketing, and balancing ambitious business goals with family life.

We are a team of healthcare marketers, data scientists, and technologists dedicated to helping healthcare organizations thrive in the digital age. Our mission is to empower healthcare providers with the digital marketing tools and strategies they need to reach more patients, improve health outcomes, and grow their practices. We believe that by combining cutting-edge technology with a deep understanding of the healthcare landscape, we can create a more connected and accessible healthcare ecosystem for everyone. Our Vision To be the world's most trusted and effective digital marketing partner for the healthcare industry. Our Approach A data-first, ROI-focused methodology supercharged by proprietary AI. Our Core Values The principles that guide our work and our partnerships. Innovation We are relentless in our pursuit of better ways to deliver results, leveraging AI and technology to stay ahead. Integrity We operate with transparency and honesty. Our clients' trust is our most valuable asset. ROI-Focused We are obsessed with performance. Every action we take is aimed at delivering a measurable return on investment.

I am Sri Chellappa, the CEO, President, and Co-Founder of Engagedly, an AI-enabled people strategy platform designed to revolutionize traditional performance appraisals. At Engagedly, I focus on simplifying performance reviews by integrating employee engagement and development, helping organizations build high-performing, people-centric cultures. With over 20 years of experience in software development, consulting, and organizational leadership, I have had the privilege of working with leading firms like EY and Capgemini. My career has taught me the immense value of investing in people—not just for their individual success but for the success of the organization as a whole. I am passionate about empowering employees to grow, stay engaged, and develop the skills they need to thrive and advance in their careers. My journey has been shaped by a diverse range of experiences that span technology, health IT, people management, and creative arts. As a filmmaker, I’ve written, directed, and produced six feature films that have been distributed globally on platforms like Netflix, NBCUniversal, Fox International, Showtime, and Amazon Prime. These experiences have fueled my ability to think strategically, lead creatively, and deliver impactful results. Career Highlights: Author: The Black Book of Agile Project Delivery with Distributed Teams, where I share my insights on managing distributed teams effectively. Film Industry Achievements: Writer, Director, and Producer of six feature films with international distribution across major platforms. I am passionate about creating engaged, agile organizations and leveraging my leadership skills to help employees and companies succeed together.

For the past ten years, my work has encompassed all facets of the overall employee experience: - How do we communicate with our people? - How do we train our people? - How do we want our people to feel? At work, I am most energized by: - Testing emerging technology tools - Running experiments and exploring new ways of doing things - Any conversation that starts with, "What if we...?" Outside of work, you can find me: - Dabbling in different art mediums - Cooking the latest New York Times Cooking recipes - Planning my next dinner party

Karthik’s Motto: “Dream, Achieve, Repeat! Think out of the box. Think floppy in a pocket. Think computer in an envelope!” ‍ On any given day, you’ll find Karthik constantly juggling between product, design and growth initiatives at the companies he runs. He’s an alumnus of IIT Guwahati, having majored in Human Computer Interaction and Usability Engineering. As a Founder, Product Owner, Filmmaker, and a GTM Strategist with 13+ years of experience, he brings a wealth of experience in crafting innovative solutions that resonate with customers and drive business growth. His expertise lies in translating customer insights into compelling product experiences that enhance satisfaction, retention, and brand loyalty. ‍ Prior to Zipy and Rooop, Karthik was part of the success story of MindTickle, a unicorn startup from India in Sales Readiness space. Before that, he co-founded a startup in Film and Creative Media industry. Having led product and design teams at various technology startups, he also runs a film production house called ‘Adwhyta', operating in the genres of AI, travel, adventure, drama, and documentary. He has spoken at several prestigious public forums like TEDx and is known for his DIY approach to everything. Being a product person, a filmmaker and a classically trained carnatic musician gives him a unique edge in everything he does, as he understands both the creative as well as the technical. Key Competencies: Product Strategy, Product Analytics, Growth, SaaS Startups, Ecommerce, Shopify, Bootstrapping, Virtual Try-on, Entrepreneurship, GTM, Sales & Marketing, User Research, Product Management, Filmmaking, AI Advertising, Film Production, Product Market Fit, SEO & Performance Marketing, Digital Marketing, Product Marketing, and Design Thinking

Markus Kellermann is a founder building AI tools such as MyPicNow (mypicnow.com), an AI headshot generator, and Convo (itsconvo.com), a privacy-first AI meeting assistant for macOS that provides real-time help during calls. Expert in AI disruption, privacy-focused AI design, and professional productivity tools.

Content & Organic Growth Leader | Director of Content & Organic Growth at…

I'm a CX professional with nearly 10 years of hands-on experience — from frontline agent to CEO. I lead EverHelp with a focus on turning customer support into a strategic advantage. I can share practical insights on CX, the role of people in an AI-driven world, and how businesses can leverage automation without losing empathy or service quality. I believe that technology should elevate people, not replace them — and that great customer experience starts with empowered support teams.

Roger is a globally recognized loyalty thought leader who guides Zeta Global's Loyalty Center of Excellence toward the singular goal of delivering extraordinary outcomes for its loyalty marketing customers. One of the first professionals to earn a Certified Loyalty Marketing (CLMP) designation, Roger has worked with major global brands and over 200 airlines to develop pioneering loyalty strategies for the past 25 years. Roger began his career as an airline frequent flyer program manager, among other marketing, alliance, and revenue optimization roles. He worked for airline industry tech giant Sabre as a global strategist and co-founded various impactful startups where he pioneered Blockchain-powered loyalty marketing and hyperlink engagement.

Co Founder and Customer Success executive at SalesPlay X, a Techstars backed enterprise SaaS company serving B2B sales teams. Focuses on helping teams structure account plans and product messaging so they can align solutions to real customer needs. Builds repeatable GTM workflows and content frameworks used by sales and customer success teams. Has worked directly with enterprise customers in regulated and operationally complex industries.

Data-led marketer with experience scaling social media and SEO for D2C brands and media platforms. Sharing practical, no-fluff insights on what actually works in digital marketing today.

AI is the engine, but your Story is the fuel. I’m Gor Karapetyan, and I specialize in AI Visibility and LinkedIn Positioning. I help high-impact professionals take up more space in their industry by combining strategic storytelling with AI efficiency. The result? Higher authority, better leads, and a brand that works even when you aren't. Specialties: - Personal Branding for Founders - AI Content Strategy - LinkedIn Growth & Authority Positioning Helping you be heard in an increasingly noisy world.

I am an SEO professional and digital marketer with hands-on experience in improving website visibility and driving steady organic traffic. I work on keyword research, on-page SEO, technical fixes, content optimization, and performance tracking to help brands grow online.

I’m a Digital Marketing Strategist and Certified Performance Marketer with a passion for turning data into growth — sustainably and smart. As the founder of NeuralGrowth Collective, I combine deep expertise in SEO/SEA, UX/UI design, and web analytics with a tech-savvy approach to help brands, creators, and conscious entrepreneurs scale responsibly. With a foundation in Sustainable Business Management and hands-on experience in AI-driven campaign strategies, I specialize in: • Performance Marketing Audits powered by AI • (Personal) Brand Building across social & search • Smart Tracking & Data-Driven Decision-Making My mission? Helping you grow online — with impact, intention, and integrity. 🚀 Transforming Digital Marketing through AI-Powered Strategy & Sustainable Growth From analyzing massive datasets to crafting compelling brand stories – I help forward-thinking companies and creators bridge the gap between cutting-edge technology and human-centered marketing. 🎯 WHO I HELP: • B2B/B2C companies seeking scalable, data-driven growth • Personal brands ready to amplify their digital presence • Conscious entrepreneurs building sustainable businesses • Marketing teams looking to integrate AI into their workflows 🔧 CORE EXPERTISE: • Performance Marketing & Conversion Optimization • AI-Driven Marketing Automation & Prompt Engineering • SEO/SEA Strategy & Data Storytelling • Brand Positioning & Content Strategy • Marketing Analytics & Growth Hacking • Sustainable Marketing Practices 🌱 MY MISSION: Combining the analytical power of AI with authentic storytelling to create marketing that doesn't just convert – but connects. Every strategy I develop prioritizes long-term brand value over short-term gains. 💬 READY TO SCALE SMART? Whether you need a comprehensive marketing audit, AI integration consulting, or a complete digital transformation – let's discuss how data-driven creativity can accelerate your growth. 📩 Connect with me to explore how we can elevate your brand together.

I founded Affiliate Window (now Awin.com) in 2000 with the goal of building a tracking infrastructure that could attribute every online sale to the publisher who caused it. I wrote the tracking software myself. Over the next eleven years as CEO, we grew the company to over £110 million in annual revenue, 850 advertisers, 80,000 publishers, and offices in London and Baltimore. Major clients included Nike, Vodafone, and Dixons Store Group. We acquired Buy.At from AOL and sold a majority stake to Axel Springer in 2009. The company merged with Zanox and rebranded as Awin, which is now one of the largest affiliate networks in the world. The entire business was built on one principle: cost-per-action attribution. The advertiser only pays when a sale happens, and every sale must be attributed to the publisher who caused it. That forced a level of reporting rigour that most marketing channels have never had to meet. I spent a decade in rooms with finance teams from some of the largest brands in the UK, defending the spend with deterministic data. After Affiliate Window, I founded Zoo Management, working in artist management across the music and entertainment industry. That experience led directly to FanCircles, which I founded to solve the problem of how creators and brands build direct audience relationships without depending on platform algorithms . FanCircles builds PushPass, a wallet pass platform that allows brands and creators to reach their audience through push notifications delivered directly to Apple and Google Wallet. A viewer adds a branded pass in one tap from a link or QR code, and the brand gains a direct push notification channel to that person's lock screen. No app required. Every notification is tracked from delivery through to sale. The technology solves two problems I have spent my career working on: how to attribute marketing spend to revenue with certainty, and how to give brands a direct connection to their audience that no platform can take away. I write and speak about performance marketing, influencer marketing, direct-to-consumer audience infrastructure, the impact of TV viewing on digital marketing, and the shift from rented reach to owned audiences. My perspective comes from building the tracking infrastructure for one of the world's largest affiliate networks and now applying the same to influencer marketing and push notification marketing.