Recognized Employee Retention Leaders 2025

Ricci shares insights on the latest trends and best practices in marketing, LegalTech, strategy, and e-learning in various industry publications. His multifaceted experience allows him to discuss a broad range of topics, from both strategic and hands-on perspectives. Ricci is a seasoned marketing communications professional with over 20 years of experience helping people connect effectively with their audiences. He currently applies his expertise to learning technology and digital adoption strategy as part of the intellek.io team. Intellek provides robust and effective learning technology to support a diverse client base. Repeatedly named as the best LMS for law firms and legal professionals; alongside a broad eLearning content library, training and assessment creation tool, and a unique onboarding digital adoption platform.

As an experienced HR Manager at ProProfs, I am passionate about building high-performing teams, fostering positive workplace culture, and aligning HR strategies with organizational goals. Throughout my career, I have honed expertise in talent acquisition, employee engagement, and performance management, enabling me to drive both individual and organizational success. At ProProfs, I have successfully led initiatives such as: Streamlining hiring processes to attract top-tier talent. Developing training programs to boost employee skill sets and retention. Implementing HR technologies to enhance operational efficiency. I believe that the heart of any thriving business is its people, and I strive to create environments where employees feel motivated, valued, and empowered to excel.

Susan Andrews is a senior HR consultant with over 30 years of experience, specializing in HR functions, employee relations, and workforce strategy. At KIS Finance, she also helps clients navigate complex financial needs. With a deep understanding of risk management, compliance, and employment law, she has worked at board level, ensuring HR strategies align with business objectives. As a Fellow of the Chartered Institute of Personnel and Development (FCIPD), Susan’s expertise includes designing reward and development strategies, implementing GDPR compliance, and managing complex employee relations issues. Outside of work, Susan enjoys horse riding, pilates, and reading.

Nationally recognized and sought after Houston employment law attorney Jacqueline Armstrong is the founding attorney of Armstrong Associates, an employment law firm which has been protecting the rights of employees for over 30 years. Jacqueline and her associates represent employees and never the employer. Attorney Armstrong has an exceptional depth of experience and winning track record in all areas of employment law including employment discrimination, sexual harassment, employment contracts and non-compete agreements, executive compensation & litigation, wrongful termination, whistleblower law, unpaid and underpaid wage claims, and all variations of employment law litigation. Jacqueline is proud of the exclusive team of seasoned lawyers she has at her side and ready to serve her clients. When you work with Attorney Armstrong, rest assured the best available legal team will be representing you in negotiations and when necessary, in trial. Jacqueline has fought many big companies and won on behalf of her clients. She has taken on national chains, large oil & gas companies, government officials, and more. She collaborated with a top-notch legal team to bring Chipotle to justice for allowing a culture where managers were preying on young female employees. She took on a County judge in Texas and obtained an $850,000 judgment. Jacqueline is compassionate and tough and fights tirelessly to preserve her clients’ dignity, reputation, and financial stability. Her passion is helping those in need and getting them the justice they deserve. Jacqueline has been included in the Super Lawyers list by Thomson Reuters every year since 2019. This exclusive designation is based upon peer nominations and evaluations, experience, and achievements on behalf of her clients. Only 5% of all licensed attorneys in the state of Texas are named to the list each year.

An impassioned Career Transition Coach who spent more than 20 years working in the recruitment industry and now dedicates my focus on helping my clients navigate important career decisions. When it comes to a person’s career, everyone has a unique need or challenge, therefore, I design a bespoke solution around my clients need, applying an approach that maybe a blend of advisor, consultant, coach, and or mentor. I have collaborated with clients across all industries and job levels, from youth to graduates to executive level, providing 1:1 Career Coaching, Outplacement Support and Career Skills Development workshops. My focus is to collaborate with my clients across the following key areas: Discover, develop a plan and guide on how to execute one’s plan, imparting knowledge, providing practical advice and the necessary tools to assist in aligning to the market expectations, making the individual aware of what to expect and how to prepare for the necessary career transition. “Helping one person might not change the world, but it can change the world for one person”. This quote resonates firmly within my values, where I strive to make a positive difference everywhere possible. In addition to running Career Management Consultancy, in January 2024 I was appointed as an International Career and Transition Coach for Africa, for IMPACT Group a global coaching firm providing relocation, outplacement and leadership development programmes, where I provide career consulting to relocating spouses as well as cross-cultural and integration/transition coaching for employees and their families.

Herjeet holds an MBA, BSc in Business & Management, and a Graduate Diploma in HRM. He is also an ICF-Professional Certified Coach (PCC), Global Career Development Coach (GCDF), and a Certified Behavioral & Career Consultant (CBCC), as well as a Mentor & and ACTA Trainer His expertise lies in Career Coaching, Mentoring, Training, Conducting Job Interviews, Employee Relations, and Mediation. He also provides consultation on Human Resource best practices; HR policies and programs. Herjeet has coached more than 1500 Professionals to advance in their careers. He has also helped 175 companies beef up their HR competencies and has advised and helped 350 individuals in settling their workplace disputes and grievances. Herjeet has also coached, trained, and mentored more than 25 career coaches increasing their competencies and deepening their domain knowledge. Here are some of the workshops and coaching he conducts: Corporate Workshops: • Leader as a Coach for Managers/Leaders • Diversity, Equity & Inclusion • Employer Branding • Building Trust • Managing Work-Life Balance • Conducting Effective Performance Appraisals • Conducting Effective Ethical Interviews: Workshop for Hiring Managers Career Preparatory Workshops: • Writing an Impactful Resume • Acing your Job Interview • LinkedIn Optimization • Successfully Navigating the Workplace • What to look out for in Your Employment Contract • Career Planning Coaching: • Providing Group and 1-on-1 coaching for middle/senior managers

Daryl is Head of Business Development & Innovation at Intellek - a learning technology company focused on the legal sector. He manages sales, marketing, account management, support, and client success while generating revenue through new business, existing clients, and partnership programs. Daryl has worked across several software companies, rising quickly from Business Development Executive to his current leadership role. Since joining as the company's first sales hire, he has grown new business revenue by 18% year on year and expanded the team by 500% during challenging economic and geopolitical times. During his time at Intellek, Daryl has led international events and built a diverse client base spanning four countries. His work focuses on helping firms gain a competitive advantage through better staff training and development programs. Daryl has helped clients across the UK, USA, Canada, and South Africa transform their training through learning technology. He takes a partnership approach with trainers, helping them show leadership the real value of staff development and overcome the challenges that come with changing technology demands. Beyond his professional role, Daryl volunteers as a mentor at Bournemouth University, supporting graduates to plan their next steps. He was recognized in the university's 30 under 30 list in 2023. When not working, he enjoys golf, supports FORCE cancer charity through local running events, and follows football (soccer) and rugby. Daryl combines his passion for personal development with practical business experience, making him well-placed to comment on training challenges, business growth strategies, and how companies can build stronger teams through learning technology.